Healthcare member experience and engagement

Member engagement and experience strategies help healthcare consumers actively participate in their care by enhancing their interactions with the healthcare system. By employing health information technology and communication platforms, payers can personalize care, streamline communication, and provide improved access to timely, appropriate and affordable services.

Study: Specialties most likely to use medical credit cards
Medical credit card use is common, especially among dentists, podiatrists and chiropractors, despite scrutiny on this type of ...
Indirect billing by APCs common for office-based care
A study shows indirect billing by advanced practice clinicians (APCs) occurred for 39% of all office-based encounters with ...
Only a third of CMMI models yield substantial net savings
Most CMMI models did not generate significant savings to the federal government, if any savings at all, according to a recent ...

Evidence that telehealth cuts carbon emissions grows
Telehealth use was associated with a significant reduction in carbon emissions, roughly equating to the monthly emissions of ...
Digital health use growing in underserved counties
A new study reveals that use of digital health services was higher in counties with high social vulnerability, indicating a ...
RPM use in Medicare booming, but policy changes needed
As RPM use rises to new heights among Medicare beneficiaries, the Peterson Center on Healthcare highlights the need for new RPM ...

Top ways to use AI in patient portal messaging
AI in patient portal messaging has the power to streamline provider workflows while enabling patients access to better health ...
Medical misinformation rises as U.S. faces measles outbreak
Explore KFF data outlining the rise of medical misinformation related to the measles vaccine, set in the context of the nation's ...
How to prevent medical gaslighting from harming patient safety
Preventing patient safety issues and promoting patient trust will require health systems to learn how to prevent medical ...

5 use cases for generative AI in healthcare documentation
GenAI in healthcare offers promise for tasks such as clinical documentation, but clearly defined regulations and standards are ...
Improving poison response with statewide HIE
The Connecticut Poison Control Center uses the statewide HIE to access real-time clinical data, enhancing response accuracy and ...
HL7 FHIR initiative targets medical device interoperability
A new HL7 FHIR accelerator aims to close medical device interoperability gaps by creating FHIR implementation guides and ...

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