Healthcare member experience and engagement
Member engagement and experience strategies help healthcare consumers actively participate in their care by enhancing their interactions with the healthcare system. By employing health information technology and communication platforms, payers can personalize care, streamline communication, and provide improved access to timely, appropriate and affordable services.
Top Stories
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News
17 Sep 2025
NCQA: 5-Star health plan performance nearly doubles for 2025
NCQA said there were 11 health plans that received a 5-star rating for the 2025 and another 55 that received a 4.5-star rating. Continue Reading
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News
03 Sep 2025
Health plans need human touch to boost member experience
The health plan member experience leaves much to be desired, but more humanized and empathic communication could begin to build trust. Continue Reading