Healthcare member experience and engagement

Member engagement and experience strategies help healthcare consumers actively participate in their care by enhancing their interactions with the healthcare system. By employing health information technology and communication platforms, payers can personalize care, streamline communication, and provide improved access to timely, appropriate and affordable services.

Gen AI company Abridge raises $300M, targets revenue cycle
The rapidly growing healthcare AI start-up Abridge raised more funding to expand its generative AI for clinical documentation to ...
'Big Beautiful Bill' puts rural hospitals at even greater risk
The House-passed reconciliation bill would push the 338 rural hospitals already at risk of closing, converting or stopping ...
Uncompensated care to rise by $283B under reconciliation bill
The House reconciliation bill and the expiration of enhanced premium tax credits for Marketplace plans would increase the level ...

Best Buy sells Current Health back to former CEO
Best Buy has sold RPM provider Current Health back to its former CEO amid restructuring and revised financial projections for its...
Telehealth key factor in rising abortions post-Dobbs
A new report shows that telehealth is driving the increase in abortions, with telehealth abortions representing 25% of the 1.14 ...
Proponents expect telehealth flexibilities to be extended again
Members of ATA's advocacy group met with lawmakers last week to discuss the future of telehealth flexibilities, including virtual...

Misdiagnosis hurts urgent care patient experience in 2025
Although the urgent care patient experience is still generally good, more online provider reviews mention misdiagnosis issues.
Which hospitals have the best corporate social responsibility?
The Lown Institute's data showed that the most socially responsible hospitals typically have lower CEO pay to enable better ...
Provider education, advocacy key for LGBTQ+ health access
Better provider education about LGBTQ+-informed care can fuel advocacy efforts, ultimately pushing for better LGBTQ+ care access.

From the CMIO to the CHIO: the evolution of the health IT C-suite
Although the chief medical informatics officer plays an important role in hospitals, the chief health informatics officer role is...
How 6 ambulatory EHR providers stack up
Athenahealth, eClinicalWorks, Epic, Greenway Health, NextGen and Veradigm were graded in a KLAS report on patient engagement, ...
Oracle unveils offline EHR for remote care settings
Oracle Health Community Care offers offline EHR access to support remote and in-home care delivery in areas with limited ...

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