Healthcare member experience and engagement

Member engagement and experience strategies help healthcare consumers actively participate in their care by enhancing their interactions with the healthcare system. By employing health information technology and communication platforms, payers can personalize care, streamline communication, and provide improved access to timely, appropriate and affordable services.

What MAHA means for the CMS Innovation Center, APMs
Under Trump's "Making America Healthy Again," the CMS Innovation Center is overhauling alternative payment model design to ...
The state of revenue cycle management software
Revenue cycle management software supports operational efficiency and financial outcomes for healthcare providers, leading to a ...
2025 MedTech Breakthrough winners for healthcare payments
Waystar, Candid Health and TrustCommerce are among the winners of the 2025 MedTech Breakthrough Awards in the healthcare payments...

New remote patient monitoring advocacy group launches
The new Remote Monitoring Leadership Council aims to expand RPM access, adoption and policy through advocacy and data sharing.
Why Cedars-Sinai is becoming a digital health venture builder
Cedars-Sinai has launched a new initiative to establish and scale digital health companies, building on the growing trend of ...
Virtual pulmonary rehab effective for high-need COPD patients
New research shows that virtual pulmonary rehab is similarly effective for COPD patients who need oxygen as those who do not, ...

71% of LGBTQ+ patients report healthcare discrimination
Experiences with healthcare discrimination have ripple effects, like hampering an open and transparent patient-provider ...
Docs say AI can improve healthcare, but do patients agree?
While providers think AI in healthcare can reduce administrative burden and create opportunity to connect with patients, patients...
Is there implicit bias in patient clinical notes?
Researchers found evidence of implicit bias in clinical notes, particularly with variable use of positive negative language used ...

Athenahealth says open ecosystem is core to EHR integration 
In May Suki became the first ambient AI partner generally available across Athenahealth’s network, but the EHR provider said the ...
How the MATCH IT Act aims to reduce patient misidentification
The MATCH IT Act attempts to decrease patient misidentification, improve patient safety and privacy and bring down costs.
5 use cases for generative AI in healthcare documentation
GenAI in healthcare offers promise for tasks such as clinical documentation, but clearly defined regulations and standards are ...

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