Enterprise applications of AI
A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. Find information about those enterprise AI applications and many more emerging uses of AI.
Top Stories
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Feature
09 Oct 2024
What AI capabilities do network tools need?
AI networking tools have many beneficial capabilities. When evaluating AI tools, engineers should prioritize the specific capabilities their networks need for successful AI use. Continue Reading
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News
09 Oct 2024
Government use of AI by key U.S. military branches
The Air Force and Army are exploring applications of GenAI including using their own large language models. While some use cases are successful, others are not. Continue Reading
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Feature
06 Nov 2018
Lessons learned from 3 AI use cases
Sharing use cases is a form of storytelling, and that may be a key to proving just how valuable AI can be for companies, according to Gartner's Erick Brethenoux. Continue Reading
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Feature
05 Nov 2018
AI cybersecurity tools help spot threats before they cause harm
Security pros are increasingly using AI-based cybersecurity tools to stay one step ahead of hackers and minimize vulnerabilities before they can be exploited by bad actors. Continue Reading
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Feature
31 Oct 2018
Business robotics moves off of the manufacturing floor
New uses of robotics are opening up in businesses, as applications for the technology begin to expand beyond its traditional place in manufacturing plants. Continue Reading
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Opinion
26 Oct 2018
Healthcare and AI are a good pair -- until vendors overpromise
Excessive promotion and grandiose promises from vendors like IBM are making it hard to accurately judge what the proper role of AI in healthcare should be. Continue Reading
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Podcast
26 Oct 2018
Testing the intelligence of AI in HR applications
If an algorithm can't figure out things that it wasn't programmed to do, it's not learning anything and therefore isn't intelligent, says analyst Katherine Jones. Continue Reading
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Podcast
25 Oct 2018
Oracle makes a case for intelligent ERP at OpenWorld 2018
The OpenWorld conference brought a new crop of Adaptive Intelligent Apps, process automation and voice-enabled bots that Oracle's CTO said will reduce human error in business processes. Continue Reading
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Feature
23 Oct 2018
The steady evolution of RPA to intelligent automation
New technologies have led to new RPA types, as advances in AI, machine learning and natural language processing have evolved the original RPA tools of the 1990s. Continue Reading
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Feature
23 Oct 2018
Social media and AI beef up personalization in marketing
Enterprises are increasing their use of AI in social media marketing, helping produce more targeted content. As applications evolve, some surprising use cases are emerging. Continue Reading
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Feature
17 Oct 2018
How AI process automation helps simplify enterprise workflows
The growing trend of putting AI in process automation tools is helping companies make their workflows more intelligent, offering an upgrade over traditional process automation tools. Continue Reading
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Feature
09 Oct 2018
The present and future use of AI in healthcare
The use of AI and machine learning in healthcare has already changed the way some clinical and administrative processes are handled, and it could help reinvent how care is provided. Continue Reading
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News
26 Sep 2018
Inforum 2018: Focus on human potential and the power of AI, HCM
At Inforum 2018, the company announced new vertical products, while emphasizing the need to rethink HCM and talent analytics in today's tight labor market. Continue Reading
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News
21 Sep 2018
Create and apply a successful enterprise chatbot strategy
For enterprises looking to introduce chatbots, tips range from testing the bot in many different channels, planning for conversational limitations, and studying successful bots. Continue Reading
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News
20 Sep 2018
Credit card giants step up AI fraud detection
While Capital One and Mastercard delve into AI and machine learning to detect credit card fraud, IBM joins the ranks of AI vendors with AI bias detection tools. Continue Reading
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Feature
20 Sep 2018
Use of AI in video games boosts playing experience
The combination of AI and gaming is not necessarily a new phenomenon, but it is gaining traction and contributing to more true-to-life and engaging experiences. Continue Reading
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News
12 Sep 2018
New tech trends in HR: Josh Bersin predicts employee experience 'war'
Employee experience, AI and team productivity took the spotlight as blooming trends in HR, as outlined by analyst Josh Bersin to a packed house at the 2018 HR Technology Conference & Expo. Continue Reading
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Podcast
06 Sep 2018
Box AI strategy looks to give users AI development tools
Box wants to be the hub of its enterprise users' software and AI content ecosystems with integrations and partnerships ranging from Google, IBM and Microsoft to Slack and Facebook. Continue Reading
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Feature
06 Sep 2018
Machine learning in production challenges developers' skills
Deploying machine learning models requires an entirely different skill set than developing them, and data scientists and engineering teams need to be ready to bridge this gap. Continue Reading
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Feature
05 Sep 2018
Music composed by AI breathes new life into video games
AI-generated music could help indie video game developers incorporate another element into procedurally generated worlds, making them more dynamic and lifelike. Continue Reading
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News
31 Aug 2018
Box-IBM AI connection core component of Box partner strategy
Box and IBM continue to expand their three-year relationship. As a result, IBM became the first Box AI partner to develop custom AI applications for Box Skills Kit. Continue Reading
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Feature
30 Aug 2018
AI for education brings benefits to burdened school staff
Using AI in education can have a dramatic impact on the way teachers use their time and the manner in which students are served individually. Expect the trend to continue. Continue Reading
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Feature
30 Aug 2018
IBM and AI: Researcher talks current and future projects
The goal of numerous IBM AI projects is to ultimately create programs to augment human skills and jobs, not to take jobs away from humans, an IBM researcher says. Continue Reading
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Feature
24 Aug 2018
AI and jobs collide as automation looms
AI automation will eliminate a broad swath of today's jobs over time, but some jobs are likely to disappear sooner than others due to the uneven pace of technology development. Continue Reading
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Feature
20 Aug 2018
Automated journalism creeps into newsrooms leaning on AI
The use of AI in journalism is gaining steam and, at this early stage, newsrooms are still looking at how the tools can be used to help reporters tell deeper stories. Continue Reading
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News
10 Aug 2018
Microsoft Dynamics 365 updates add AI features to CRM
Microsoft has introduced new updates to its Dynamics 365 CRM platform, including AI-driven business intelligence tools for sales, marketing and service. Continue Reading
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Feature
09 Aug 2018
AI in hospitality industry helps smooth travel turbulence
A growing number of hotels using AI are reporting streamlined customer service and improved cross-sell opportunities, but the biggest benefits likely lay ahead. Continue Reading
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Feature
06 Aug 2018
AI process automation offers benefits, but challenges remain
Enterprises are starting to employ machine learning tools as part of their AI automation strategies, but several key challenges stand in the way of effective usage. Continue Reading
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Feature
02 Aug 2018
AI in restaurants takes customer service to the next level
Restaurants face challenges that include low margins and high turnover, but the use of chatbots is helping some restaurant chains address these perennial difficulties. Continue Reading
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Opinion
19 Jul 2018
Reskilling the analytics team: Math, science and creativity
Technical skills are a must for data scientists. But to make analytics teams successful, they also need to think creatively, work in harmony and be good communicators. Continue Reading
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Feature
19 Jul 2018
At Intuit, machine learning enhances products, CTO says
Intuit's machine learning and AI technology are transforming its many financial software products. CTO Tayloe Stansbury discusses what that means for Intuit. Continue Reading
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News
10 Jul 2018
OpenText OT2 hybrid cloud EIM platform debuts
OpenText's makeover of EIM platform reflects reality that few companies are fully cloud or fully on premises anymore; SaaS, microservices bridge CMS gaps between the two. Continue Reading
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Feature
02 Jul 2018
AI for recruiting helps companies land top job candidates
More enterprises are using AI in hiring today, a practice that can help surface strong applicants. But there are several pitfalls businesses need to watch for. Continue Reading
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Feature
26 Jun 2018
AI in insurance forces big changes to traditional industry
Insurance companies using AI are forcing firms in this traditional industry to grapple with new technology and evaluate emerging risks that could impact their bottom lines. Continue Reading
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Feature
22 Jun 2018
AI applications in healthcare smooth providers' operations
Healthcare providers are embracing AI systems at an increasing rate as the potential benefits for both patient care and operational management become more apparent. Continue Reading
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Feature
14 Jun 2018
Tech experts weigh in on the AI hype cycle
AI expectations couldn't be any higher. Read why leading industry experts believe the hype is deserved and what developers can do to deliver on the technology's weighty promise. Continue Reading
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Feature
13 Jun 2018
Industries evaluate collaborative robot applications
Robotics has traditionally been viewed as a threat to jobs, but putting AI in robots can make machines more collaborative and empower human workers to be more effective. Continue Reading
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Tip
05 Jun 2018
Designing chatbots with personality-plus and gift of gab
Planning, patience, trial and error and a business-minded team approach are the keystones to developing chatbots with human-like qualities that seamlessly assist customers. Continue Reading
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Podcast
01 Jun 2018
Four strategies for boosting diversity and inclusion in the workplace
Fidelity Investments' head of talent acquisition weighs in on the importance of inclusiveness, how recruiting can be biased and why technology is critical. Continue Reading
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Podcast
31 May 2018
Six secrets of competitive recruiting best practices
If you're in the market for great talent, you need a stellar recruiting process. Annie Rihn, VP of recruiting at the Zillow Group, offers an inside look at just that. Continue Reading
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News
11 May 2018
Citrix Analytics service brings hope for better security
As it becomes more difficult to monitor and secure applications and data, Citrix's security analytics platform is getting more attention from IT pros. Continue Reading
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Feature
02 May 2018
3 things HR must know about recruiting analytics
As the war for top talent heats up, analytics can help HR departments gain insights across the candidate search and hiring process. Here's what you need to know. Continue Reading
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Feature
06 Apr 2018
More curiosity could help narrow AI tools handle broader uses
Today, engineers are developing AI tools primarily for individual applications, but programming a facsimile of curiosity into algorithms could help make them more general purpose. Continue Reading
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Feature
28 Mar 2018
Humans and AI tools go hand in hand in analytics applications
Companies are keeping data analysts and other workers in the loop with AI applications to check the results generated by automated algorithms for accuracy, relevance and missing info. Continue Reading
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Feature
26 Mar 2018
IT, finance and marketing have uses for AI -- do you?
AI in healthcare improves patient outcomes. AI in IT aids employee compliance and security. AI in logistics, AI in marketing, AI in finance -- learn how your company can use AI. Continue Reading
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Opinion
15 Feb 2018
Hype surrounding AI technologies nears atomic proportions
Amid the infiltration of artificial intelligence into business and society, spawning fears from some of Armageddon, humankind's greatest AI threat may very well come from within. Continue Reading
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Opinion
15 Feb 2018
Cognitive computing in healthcare mends doctor-patient gaps
Cognitive computing and healthcare data aggregation may prove to be important bedside companions to doctors treating their patients in the era of medical specialization. Continue Reading
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Feature
12 Feb 2018
Insurer's machine learning use case: Changing driver behavior
Machine learning tools can be put to use for more than targeted marketing and product recommendations. Auto insurer HiRoad is using them to help create safer drivers. Continue Reading
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Feature
17 Jan 2018
Wayfair's chief architect talks AI-driven innovation, impactful IT
Wayfair sells home furnishings, but under the covers, it's a tech juggernaut. Chief Architect Ben Clark explains how AI-driven innovation propels the business. Continue Reading