Enterprise applications of AI
A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. Find information about those enterprise AI applications and many more emerging uses of AI.
Top Stories
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Feature
09 Oct 2024
What AI capabilities do network tools need?
AI networking tools have many beneficial capabilities. When evaluating AI tools, engineers should prioritize the specific capabilities their networks need for successful AI use. Continue Reading
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News
09 Oct 2024
Government use of AI by key U.S. military branches
The Air Force and Army are exploring applications of GenAI including using their own large language models. While some use cases are successful, others are not. Continue Reading
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News
16 Sep 2019
Gen Z in the workforce both want and fear AI and automation
For Gen Z in the workforce, AI and automation are ways to ease workloads, even as the young generation worries the technologies could eventually replace them. Continue Reading
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Feature
12 Sep 2019
U.S. spends more on AI as AI in China continues to grow
Research and development of AI in China continue to grow. Meanwhile, the U.S. plans to up its spending on non-defense AI projects by close to $1 billion in 2020. Continue Reading
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Feature
05 Sep 2019
Use of AI in business requires education, understanding
AI adoption requires business leaders to have a clear understanding of the technology and its capabilities, as well as how AI can help automate and aid specific functions. Continue Reading
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Feature
04 Sep 2019
Using enterprise intelligent automation for cognitive tasks
RPA is no longer comprised of simple chatbots or repetitive programmed tasks. Enterprises are looking at RPA to move up the ladder of cognitive automation. Continue Reading
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Feature
28 Aug 2019
How to solve deep learning challenges through interoperability
The challenges of training and overseeing advanced neural networks is leading to an implementation bottleneck in deep learning technology. Continue Reading
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News
26 Aug 2019
Parabole search analytics product moves to Azure Marketplace
Parabole.ai moved its Cognitive Analytics Platform onto Azure Marketplace in a move that aligns with the current trend of tool and platform vendors moving to a cloud service. Continue Reading
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Feature
26 Aug 2019
The use of technology in education has pros and cons
Vendors continue to develop AI in education applications and technologies as students see benefits in using technology in the classrooms and when doing their homework. Continue Reading
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Feature
23 Aug 2019
Consumer goods company Unilever uses Google AI for marketing
Using Google Cloud products, including Google's Vision API and Natural Language API, Unilever creates innovative and personalized social media marketing campaigns. Continue Reading
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Feature
21 Aug 2019
With ThoughtSpot, GlobalTranz makes AI in logistics platform
GlobalTranz, a logistics company, uses AI and analytics in logistics to predict driver behaviors and plan shipping routes that will keep the shippers and the drivers happy. Continue Reading
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Feature
16 Aug 2019
Bibb County School District cybersecurity efforts use AI
Using AI-driven cybersecurity from ManagedMethods, a Georgia school district blocks external threats and identifies potentially harmful language in student documents. Continue Reading
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Feature
15 Aug 2019
Chatbots in customer service find success with focused goals
Chatbots can be a great adjunct to customer service, but a successful rollout requires careful planning, flexibility and clear objectives. Continue Reading
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News
09 Aug 2019
Despite losses, DeepMind technologies are worth it to Alphabet
Alphabet's DeepMind company loses millions of dollars each year, but it appears the research firm’s AI advances are so valuable that Alphabet finds it worthwhile anyway. Continue Reading
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News
08 Aug 2019
Enterprises should start developing an AI ethics framework
As enterprises begin to deploy AI, they should focus on AI and ethics issues, as well as data privacy, and begin to create policies and guidelines around them. Continue Reading
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Feature
02 Aug 2019
AI for retailers is progressing
AI in retail adoption has been relatively slow, but it's starting to pick up as retailers see the benefits of AI technologies and the realities of e-commerce competition. Continue Reading
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Feature
01 Aug 2019
Use of AI in government makes agencies smarter
Government agencies are starting to embrace some of the same AI technologies that typical enterprises use, and many are finding increased efficiencies along the way. Continue Reading
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Feature
31 Jul 2019
AI in law enforcement is growing, but needs work
AI for police includes numerous different analytics, machine learning and natural language processing technologies, including facial recognition and automated transcription tools. Continue Reading
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Podcast
31 Jul 2019
AI council examines emerging trends in AI
Experts on the Illinois Technology Association's AI Council urge companies to use their AI investments to connect with community members to make the best use of the technology. Continue Reading
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Feature
26 Jul 2019
Enterprises need to create an AI culture for success
Enterprises can resist using AI because of the cultural changes employees feel it will bring, including changes to employee job descriptions and elimination of outdated jobs. Continue Reading
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Infographic
26 Jul 2019
Mapping adoption of artificial intelligence in the enterprise
As many enterprises focus on use case research, the mature uses of AI are concentrated in supervised learning, structured data extraction and using a small number of platforms. Continue Reading
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Feature
25 Jul 2019
Analyst, author talks enterprise AI expectations
The author of the upcoming book about enterprise AI talks about realistic AI deployment, dispelling some of the AI hype myths that can be harmful to enterprises. Continue Reading
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Feature
25 Jul 2019
Augmented intelligence applications showing ROI, broad success
Enterprise uses have shown that utilizing augmented intelligence technology increases ROI, productivity and linear success as compared to general AI or AGI. Continue Reading
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Feature
19 Jul 2019
Agricultural equipment maker uses AI for customer experience
Using AWS services Redshift, S3 and SageMaker, as well as third-party tools, AGCO has created new AI marketing tools and a customer portal to better compete in a tight market. Continue Reading
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Feature
19 Jul 2019
AI for digital marketing heavily used in the gaming industry
AI in gaming has evolved beyond automating character and fictional world development. Gaming companies are now using AI to better market to existing and potential players. Continue Reading
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Feature
18 Jul 2019
AI in financial services helps speed consumer interaction
By using AI in finance, financial organizations are able to speed processes that otherwise would require more manual input from employees or consumers. Continue Reading
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Feature
12 Jul 2019
Automated transcription services for adaptive applications
NLP technologies have advanced in recent years. Using them, startups have been able to create automatic transcription software for adaptive applications. Continue Reading
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Feature
12 Jul 2019
GPU analytics speeds up deep learning, other data insights
GPU-based systems have become a popular platform for deep learning applications, and they're now also being used to accelerate analysis of IoT and geospatial data. Continue Reading
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Feature
11 Jul 2019
AI in the legal industry focuses on augmenting research
From billable time invoice generation to patent attribute data mining, the implementation of AI in law firms has aided in reducing low-value, time-consuming paralegal work. Continue Reading
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Feature
10 Jul 2019
Consider these 12 RPA software vendors for deployment
RPA technology can help companies successfully automate their tasks and processes if they can sift through the options to determine the right system for their enterprise. Continue Reading
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Feature
09 Jul 2019
AI and big data go perfectly together -- sometimes
The combination of big data and AI tools enables new forms of analytics and automation, but use of the technologies in enterprise applications is still evolving. Continue Reading
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Feature
03 Jul 2019
AI acquisitions lead to consolidation
Analytics and AI startups emerge regularly and grow quickly. Frequent acquisitions, however, seem to be creating a more consolidated industry, cementing some vendors at the top. Continue Reading
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Answer
28 Jun 2019
How can AI and data protection work together?
There may be value in including artificial intelligence in backup software. Find out which vendors are already using AI to improve backup and data protection capabilities. Continue Reading
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News
27 Jun 2019
Use of AI in government still lags
Adoption of AI in government might lag behind the business world, but some agencies within the government hope to make more use of AI. Continue Reading
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Feature
19 Jun 2019
AI network security tool autonomously does microsegmentation
To ensure network security, a U.S. law firm has turned to automated network microsegmentation vendor Edgewise. The startup uses machine learning to deploy microsegmentation. Continue Reading
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Answer
17 Jun 2019
How to improve candidate matching with AI in HR recruitment
AI in HR recruitment can source talent externally but can also be used to improve internal projects. AI platforms can match qualified existing employees to potential open projects. Continue Reading
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Feature
13 Jun 2019
AI in pharma: Pfizer team tries Vyasa deep learning platform
To help automatically categorize drug particle shapes, a Pfizer research team is experimenting with Vyasa, a deep learning platform for the life sciences. Continue Reading
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Feature
07 Jun 2019
How pattern matching in machine learning powers AI
Pattern matching may sound like a simple idea, but it's being used to create some highly advanced AI tools, powering everything from image recognition to natural language applications. Continue Reading
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Feature
05 Jun 2019
Identify the best RPA tools using these points of consideration
A successful RPA implementation depends on selecting the proper tool. Learn about the different capabilities and other points of consideration when looking at the options. Continue Reading
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News
04 Jun 2019
IBM Db2 update aims to simplify use with AI
IBM's new Db2 release adds a host of AI-powered enhancements, including a range of automated error reporting capabilities and tools to more easily create AI algorithms. Continue Reading
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News
04 Jun 2019
Pegasystems Customer Empathy Advisor AI tool gauges ethics
Pegasystems' new empathy AI tool aims to help users make more ethical business decisions by gauging the empathy level of human and digital customer service agents. Continue Reading
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Feature
31 May 2019
How to recycle data from AI for employee engagement efforts
By reusing the data collected for AI algorithms and the insights they generate, enterprises can boost employee performance and improve business processes. Continue Reading
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Feature
31 May 2019
How a chatbot sales platform helps King Kong on Broadway
Using an intelligent ticketing agent from vendor Broadw.ai, the Broadway production of 'King Kong' can better manage its brand while driving up ticket sales. Continue Reading
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Answer
31 May 2019
How to overcome the data scientist shortage
The industrywide data scientist shortage is leading companies like Schneider Electric to look internally for employees with a technical background and invest in training them. Continue Reading
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Feature
22 May 2019
Inventory optimization machine learning tool sharpens pricing
Retailers are chasing data-driven process automation in hopes of boosting sales and streamlining margins. But how do you decide which processes to automate or vendor to implement? Continue Reading
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Feature
22 May 2019
DroneBase uses analytics-powered freelance payment system from Qwil
DroneBase uses Qwil, vendor of an analytics-based payroll and payments system, to automatically manage and pay the freelance drone pilots who use the DroneBase platform. Continue Reading
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News
20 May 2019
Abbyy TimelinePI acquisition boosts process intelligence
With its acquisition of process intelligence software startup TimelinePI, document capture vendor Abbyy streamlines its content analysis and NLP capabilities. Continue Reading
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Feature
17 May 2019
Learn the benefits of RPA and the drawbacks by industry
RPA is a hot IT commodity. Discover more of the benefits (and drawbacks) these tools can usher into organizations and how they can enhance workflows in different industries. Continue Reading
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Feature
15 May 2019
Automatic meeting transcription records business sessions
By using an automated transcription platform from Fireflies.ai, employees at Zenatta Consulting can more easily find and read transcripts from important client calls. Continue Reading
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Feature
13 May 2019
Top computer vision retail uses and how they enhance shopping
Computer vision technology can help retailers make shopping in stores faster and easier for customers, while also improving checkout accuracy and theft prevention. Continue Reading
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Feature
13 May 2019
What is RPA technology and what can it do for your business?
RPA tools play an important role in modern companies because they can automate manual or repetitive human tasks, freeing workers to focus on more important work. Continue Reading
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Feature
07 May 2019
Berklee uses SnapLogic for its AI in higher education needs
Berklee College of Music needed intelligent integration for its two student portals after a merger with the Boston Conservatory. The college chose SnapLogic to connect the systems. Continue Reading
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News
03 May 2019
SAS Viya cloud software at center of SAS analytics strategy
The spotlight at SAS Global Forum 2019 was on the vendor's Viya analytics tools, which are getting new functionality and licensing options meant to spur deployments. Continue Reading
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News
02 May 2019
Microsoft AI services roadmap to be delivered at Build
Microsoft's Build developer conference is set to showcase a range of new services for IoT, AI and machine learning. It's evidence of how developers' palettes and customer requirements have expanded beyond core enterprise IT scenarios. Continue Reading
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Feature
02 May 2019
ShopRunner uses Databricks for machine learning in retail
Databricks user ShopRunner talks about the tools showed at Spark + AI Summit 2019, such as MLflow and Databricks Delta Lake. And Datameer reveals new Databricks integration. Continue Reading
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Feature
02 May 2019
AI for knowledge management boosts information accessibility
Integrating AI for knowledge management systems builds intelligent searches. Enterprises benefit from streamlined, smart content platforms that make information accessible. Continue Reading
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News
30 Apr 2019
SAS Platform update expands AI in Viya cloud analytics tools
A new version of the SAS analytics platform adds a variety of AI features to SAS Viya, the cloud-based software that SAS hopes will secure its place in the AI future. Continue Reading
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Opinion
15 Apr 2019
AI for storage management gets real
AI for storage is popping up everywhere, though much of what we're seeing is the automation of routine tasks. Discover what vendors are doing to use AI more creatively. Continue Reading
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Guide
09 Apr 2019
Human-like AI quest drives general AI development efforts
This guide explores efforts to develop general AI tools with human-like intellectual capabilities and the challenges of creating algorithms that can think like people do. Continue Reading
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Feature
04 Apr 2019
Data scientists urged to take AI security threats more seriously
AI security hasn't been the top concern of most data scientists using machine learning. But as these systems move closer to the core of the business, security is becoming critical. Continue Reading
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Feature
29 Mar 2019
Capital One AI VP discusses AI assistant Eno
Eno from Capital One is an AI assistant that can give customers real-time banking updates and alerts to possible fraud attempts. In this Q&A, Capital One's VP of conversational AI goes over the basics of Eno. Continue Reading
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Answer
29 Mar 2019
How will the GDPR and AI clash affect enterprise applications?
Compliance rules for GDPR and AI implementation may not seamlessly work together. Experts say AI's automated decisions on customer data are risky and need to be explainable. Continue Reading
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Feature
26 Mar 2019
Artificial intelligence creativity tools mimic human ability
Computational creativity seeks to understand and reproduce facets of human creativity. From songwriting to image creation, artificial intelligence creativity tools are on the rise. Continue Reading
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Feature
25 Mar 2019
Chatbots in banking at Norway's largest financial company
By deploying semantics technology over neural networks, startup Boost.ai has created a conversational AI product that is used by the largest financial services company in Norway. Continue Reading
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Feature
22 Mar 2019
RPA in banking gives fintech a competitive edge
RPA in banking is setting its sights on fintech and flexible banking to compete with traditional banking. Community banks still see hurdles despite potential to wield RPA. Continue Reading
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Feature
19 Mar 2019
Enterprises need to develop an AI strategy now
Business leaders who approach AI as a future concern are likely to miss the boat on this influential technology. The time to explore AI implementation is now. Continue Reading
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Feature
19 Mar 2019
NVMe for AI: A powerful pairing
NVMe storage capabilities provide the bandwidth and low latency that demanding AI and machine learning applications need to access and manage the massive amounts of data they use. Continue Reading
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Feature
12 Mar 2019
Enterprise AI tools help cultivate better business health
AI technologies can give companies a business boost, enough so that the number of available jobs for humans may increase instead of declining due to more automation. Continue Reading
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Feature
07 Mar 2019
AI in fitness offers virtual trainers and customized wearables
From Fitbits to virtual support, wellness enterprises are positioning AI as a useful tool. Using AI in fitness clubs and products can enhance user comfort and personalization. Continue Reading
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Tip
28 Feb 2019
AI in the construction industry refurbishes trade procedures
From design to reducing workplace injury, AI in the construction industry is changing manual labor jobs. Deploying cobots and AI systems is creating visible business value. Continue Reading
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Feature
15 Feb 2019
AI for customer experience powers gains at enterprises
Customer experience is growing more central to enterprises' digital strategies, and AI is increasingly driving much of their engagement and retention efforts. Continue Reading
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News
14 Feb 2019
IBM Watson OpenScale: AI control, monitoring for any cloud
OpenScale, a new IBM AI product, enables organizations to monitor their AI models. Global services provider KPMG is using OpenScale to help power its own AI monitoring tool. Continue Reading
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Feature
13 Feb 2019
Implementing RPA boosts company growth and employee satisfaction
Implementing RPA to augment your workforce can feel overwhelming. Ditch theoretical application conversations, and read a rundown of one executive's experience implementing RPA. Continue Reading
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Conference Coverage
11 Feb 2019
IBM Think 2019 coverage: Spotlight on data and AI analytics
This guide compiles news, analysis and trend stories from IBM Think 2019 and before the conference, focusing on IBM's AI, advanced analytics and data management technologies. Continue Reading
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Tip
08 Feb 2019
ECM features of the future get an AI boost
AI can help to retrieve and organize content, so it makes sense for ECM platforms to have AI capabilities. Take a look at how AI can enhance ECM. Continue Reading
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Feature
05 Feb 2019
More AI in retail stores means more personalization
Cheaper and more easily accessible AI developer tools are part of the reason why traditional retailers are better at marketing personalized experiences to customers. Continue Reading
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News
30 Jan 2019
IBM Project Debater crowdsources to boost its AI, NLP skills
Project Debater, an IBM AI system, creates viewpoints with the help of people who type in arguments on topics. That may also help drive future business uses. Continue Reading
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Feature
29 Jan 2019
Enterprises deploy AI in mining projects to improve analytics
By implementing AI in mining processes, enterprises are able to utilize data algorithms and automated machines to preserve the sensitive environment and their human workforce. Continue Reading
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Feature
28 Jan 2019
Debate over AI in the workforce requires a broad view
Enterprises that are poised to implement AI in the workforce don't have to forfeit human jobs to do so. Read a Dun & Bradstreet analyst's take on the intent of enterprise AI. Continue Reading
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Feature
24 Jan 2019
New deep learning techniques take center stage
The days of simple linear regressions for machine learning are giving way to more powerful deep learning techniques that point the way toward general AI capabilities. Continue Reading
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Tip
22 Jan 2019
How AI, machine learning improve real-time communications traffic
Ready to move on from legacy quality-of-service policies for your real-time communications? AI and machine learning offer new ways to simplify and improve real-time traffic management. Continue Reading
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Feature
21 Jan 2019
Footasylum drives growth with AI in retail business tools
AI-driven marketing tools from Peak, an AI and analytics services vendor, has helped apparel seller Footasylum better personalize marketing to customers. Continue Reading
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Feature
16 Jan 2019
AI for project management makes projects more strategic
Enterprises are increasingly incorporating AI into their project management processes to make projects more strategic and to make better use of the data created by these processes. Continue Reading
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Feature
14 Jan 2019
Using AI in manufacturing processes surges quality and design
The addition of AI in manufacturing leads to increased workflow -- from design to production. Production plants are turning to technology to supplement the manufacturing skills gap. Continue Reading
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Tip
11 Jan 2019
Using AI in HR: Software has smartened up, but have users?
An HR tech expert outlines the questions to ask to ensure that an AI application bases its decisions on rules and data that comply with your organization's goals and policies. Continue Reading
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News
11 Jan 2019
Intel AI chip aims to boost inference for AI users
Adding to the Intel Nervana chip line, Intel and Facebook are expected to launch in the second half of 2019 a new processor designed to speed up inference. Continue Reading
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Feature
27 Dec 2018
AI in 2019 will be all about bots and pre-trained models
2019 promises to be a big year for AI, as we're likely to see some trends -- such as adoption of virtual assistants and strong venture capital funding -- continue and others emerge. Continue Reading
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Feature
26 Dec 2018
Davenport: AI-based projects should be focused in scope
New AI projects in enterprises should focus on achievable goals rather than try to reinvent business processes or products and services, Tom Davenport says. Continue Reading
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Feature
17 Dec 2018
5 trends in AI that shaped 2018
2018 was a big year in the world of AI. Here we look at five of the leading trends in the use of AI to see how they set the stage for what should be further gains next year. Continue Reading
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Feature
12 Dec 2018
3 VDI management New Year's resolutions for 2019
IT professionals making New Year's resolutions should take a look at their VDI management approach and find ways to improve it with technology such as AIOps. Continue Reading
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Feature
12 Dec 2018
Enterprises put AI in supply chain to streamline processes
Supply chain AI is helping enterprises that rely on the movement of physical parts and products streamline their operations and automate tricky last-mile problems. Continue Reading
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News
10 Dec 2018
Formula E technology driven by data analytics and AI
Formula E racing team EVR hopes to drive wins and innovation with a new partnership with Genpact, a professional services firm that offers an AI and analytics platform. Continue Reading
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News
07 Dec 2018
Impact of AI on business still more limited than some hoped
Most businesses have yet to feel the full effect of AI, as enterprises labor to determine where and under what conditions the technology can most effectively be deployed. Continue Reading
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News
06 Dec 2018
Oracle-DataFox acquisition could expand users' AI options
Oracle AI capabilities are likely to see a boost, as the vendor now has access to machine learning algorithms that can automatically distill useful information from large bodies of text. Continue Reading
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Feature
30 Nov 2018
AI use in healthcare ramps up for app maker Cognoa
Applications of AI in healthcare have been relatively restricted due to regulatory and data challenges, but one startup is finding ways to make AI effective. Continue Reading
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News
30 Nov 2018
5 AI predictions for 2019: Pragmatic AI takes hold
What are the forces driving enterprise AI in 2019? Forrester Research breaks down five, CIO-tailored AI predictions for the upcoming year. Continue Reading
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Photo Story
30 Nov 2018
7 popular AI use cases today
AI use cases are cropping up in vertical markets ranging from healthcare to banking. Check out examples of how chatbots and other AI tools are changing the way business is done. Continue Reading
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Feature
28 Nov 2018
Compliance.ai uses Tibco Cloud Mashery for API mastery
Compliance.ai, a compliance and regulatory management platform vendor, uses Tibco Mashery to help manage and compile many different APIs and data sources. Continue Reading
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Feature
28 Nov 2018
NLP vs. NLU and the growing ability of machines to understand
NLP and NLU technologies are becoming more prominent in the enterprise. The former simply parses words, but the latter aims at a deeper level of understanding. Continue Reading
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Tip
28 Nov 2018
8 tips for a successful Einstein artificial intelligence rollout
You'll fail a few times before you succeed with Einstein, Salesforce customers said at Dreamforce. Once you dial it in, though, success can follow. Here are eight ways to get there. Continue Reading
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Feature
20 Nov 2018
AI in fashion design and retail takes center stage
AI and fashion are a natural pairing as clothing designers and retailers are using technology to monitor what's hot and improve the efficiency of manufacturing and supply chains. Continue Reading
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Feature
09 Nov 2018
Jumio identity verification technology benefits from AI
ID verification technology is boosted by products of AI and machine learning, including natural language processing, image processing and biometric tools. Continue Reading