Enterprise applications of AI
A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. Find information about those enterprise AI applications and many more emerging uses of AI.
Top Stories
-
Tutorial
28 Apr 2025
How to build an AI agent tutorial with example
How do AI agents work? Are they like cron jobs? This walkthrough explains what AI agents can do, the basic principles that apply, and how to build your own AI agent using ChatGPT. Continue Reading
-
Feature
25 Apr 2025
How AI can strengthen ESG reporting
Gathering data across an ecosystem of stakeholders is a slog. But with the right tools, it can be easier. Continue Reading
-
Feature
20 Aug 2018
Automated journalism creeps into newsrooms leaning on AI
The use of AI in journalism is gaining steam and, at this early stage, newsrooms are still looking at how the tools can be used to help reporters tell deeper stories. Continue Reading
-
News
10 Aug 2018
Microsoft Dynamics 365 updates add AI features to CRM
Microsoft has introduced new updates to its Dynamics 365 CRM platform, including AI-driven business intelligence tools for sales, marketing and service. Continue Reading
-
Feature
09 Aug 2018
AI in hospitality industry helps smooth travel turbulence
A growing number of hotels using AI are reporting streamlined customer service and improved cross-sell opportunities, but the biggest benefits likely lay ahead. Continue Reading
-
Feature
06 Aug 2018
AI process automation offers benefits, but challenges remain
Enterprises are starting to employ machine learning tools as part of their AI automation strategies, but several key challenges stand in the way of effective usage. Continue Reading
-
Feature
02 Aug 2018
AI in restaurants takes customer service to the next level
Restaurants face challenges that include low margins and high turnover, but the use of chatbots is helping some restaurant chains address these perennial difficulties. Continue Reading
-
Opinion
19 Jul 2018
Reskilling the analytics team: Math, science and creativity
Technical skills are a must for data scientists. But to make analytics teams successful, they also need to think creatively, work in harmony and be good communicators. Continue Reading
-
Feature
19 Jul 2018
At Intuit, machine learning enhances products, CTO says
Intuit's machine learning and AI technology are transforming its many financial software products. CTO Tayloe Stansbury discusses what that means for Intuit. Continue Reading
-
News
10 Jul 2018
OpenText OT2 hybrid cloud EIM platform debuts
OpenText's makeover of EIM platform reflects reality that few companies are fully cloud or fully on premises anymore; SaaS, microservices bridge CMS gaps between the two. Continue Reading
-
Feature
02 Jul 2018
AI for recruiting helps companies land top job candidates
More enterprises are using AI in hiring today, a practice that can help surface strong applicants. But there are several pitfalls businesses need to watch for. Continue Reading
-
Feature
26 Jun 2018
AI in insurance forces big changes to traditional industry
Insurance companies using AI are forcing firms in this traditional industry to grapple with new technology and evaluate emerging risks that could impact their bottom lines. Continue Reading
-
Feature
22 Jun 2018
AI applications in healthcare smooth providers' operations
Healthcare providers are embracing AI systems at an increasing rate as the potential benefits for both patient care and operational management become more apparent. Continue Reading
-
Feature
14 Jun 2018
Tech experts weigh in on the AI hype cycle
AI expectations couldn't be any higher. Read why leading industry experts believe the hype is deserved and what developers can do to deliver on the technology's weighty promise. Continue Reading
-
Feature
13 Jun 2018
Industries evaluate collaborative robot applications
Robotics has traditionally been viewed as a threat to jobs, but putting AI in robots can make machines more collaborative and empower human workers to be more effective. Continue Reading
-
Tip
05 Jun 2018
Designing chatbots with personality-plus and gift of gab
Planning, patience, trial and error and a business-minded team approach are the keystones to developing chatbots with human-like qualities that seamlessly assist customers. Continue Reading
-
Podcast
01 Jun 2018
Four strategies for boosting diversity and inclusion in the workplace
Fidelity Investments' head of talent acquisition weighs in on the importance of inclusiveness, how recruiting can be biased and why technology is critical. Continue Reading
-
Podcast
31 May 2018
Six secrets of competitive recruiting best practices
If you're in the market for great talent, you need a stellar recruiting process. Annie Rihn, VP of recruiting at the Zillow Group, offers an inside look at just that. Continue Reading
-
News
11 May 2018
Citrix Analytics service brings hope for better security
As it becomes more difficult to monitor and secure applications and data, Citrix's security analytics platform is getting more attention from IT pros. Continue Reading
-
Feature
02 May 2018
3 things HR must know about recruiting analytics
As the war for top talent heats up, analytics can help HR departments gain insights across the candidate search and hiring process. Here's what you need to know. Continue Reading
-
Feature
06 Apr 2018
More curiosity could help narrow AI tools handle broader uses
Today, engineers are developing AI tools primarily for individual applications, but programming a facsimile of curiosity into algorithms could help make them more general purpose. Continue Reading
-
Feature
28 Mar 2018
Humans and AI tools go hand in hand in analytics applications
Companies are keeping data analysts and other workers in the loop with AI applications to check the results generated by automated algorithms for accuracy, relevance and missing info. Continue Reading
-
Feature
26 Mar 2018
IT, finance and marketing have uses for AI -- do you?
AI in healthcare improves patient outcomes. AI in IT aids employee compliance and security. AI in logistics, AI in marketing, AI in finance -- learn how your company can use AI. Continue Reading
-
Opinion
15 Feb 2018
Hype surrounding AI technologies nears atomic proportions
Amid the infiltration of artificial intelligence into business and society, spawning fears from some of Armageddon, humankind's greatest AI threat may very well come from within. Continue Reading
-
Opinion
15 Feb 2018
Cognitive computing in healthcare mends doctor-patient gaps
Cognitive computing and healthcare data aggregation may prove to be important bedside companions to doctors treating their patients in the era of medical specialization. Continue Reading
-
Feature
12 Feb 2018
Insurer's machine learning use case: Changing driver behavior
Machine learning tools can be put to use for more than targeted marketing and product recommendations. Auto insurer HiRoad is using them to help create safer drivers. Continue Reading
-
Feature
17 Jan 2018
Wayfair's chief architect talks AI-driven innovation, impactful IT
Wayfair sells home furnishings, but under the covers, it's a tech juggernaut. Chief Architect Ben Clark explains how AI-driven innovation propels the business. Continue Reading