Enterprise applications of AI
A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. Find information about those enterprise AI applications and many more emerging uses of AI.
Top Stories
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Feature
09 Oct 2024
What AI capabilities do network tools need?
AI networking tools have many beneficial capabilities. When evaluating AI tools, engineers should prioritize the specific capabilities their networks need for successful AI use. Continue Reading
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News
09 Oct 2024
Government use of AI by key U.S. military branches
The Air Force and Army are exploring applications of GenAI including using their own large language models. While some use cases are successful, others are not. Continue Reading
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Definition
29 Jul 2024
What is machine vision?
Machine vision is the ability of a computer to see; it employs one or more video cameras, analog-to-digital conversion and digital signal processing. Continue Reading
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Podcast
29 Jul 2024
A year in review with the Targeting AI podcast
The show explored diverse angles on generative and mainstream AI technology. It delved into regulation, ethics, startups and trends with vendors, AI users, developers and thinkers. Continue Reading
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Tip
26 Jul 2024
How to improve the contact center experience for customers
Customers want their contact center interactions to be fast, seamless, tailored and personal in the form of mobile apps, self-service, improved IVR and knowledgeable human agents. Continue Reading
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Definition
26 Jul 2024
What is a perceptron?
A perceptron is a simple model of a biological neuron used in an artificial neural network. Continue Reading
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News
26 Jul 2024
Generative AI a top priority for Amazon QuickSight
Though the BI platform already enables users to analyze data and develop data products using natural language, AWS plans to do more to aid insight generation and user efficiency. Continue Reading
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Definition
26 Jul 2024
What are virtual agents and how are they being used?
A virtual agent -- sometimes called an intelligent virtual agent (IVA) -- is a software program or cloud service that uses artificial intelligence (AI) technologies, such as machine learning (ML) and natural language processing (NLP) to provide automated services or guidance to humans. Continue Reading
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Feature
25 Jul 2024
What is boosting in machine learning?
Boosting is a technique used in machine learning that trains an ensemble of so-called weak learners to produce an accurate model, or strong learner. Learn how it works. Continue Reading
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News
25 Jul 2024
Noom CEO on the need for AI in wellness and health
CEO Geoff Cook discusses the benefits of AI in the wellness industry, the need for humans and the possibility of AI technology in remedying the doctor shortage. Continue Reading
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News
24 Jul 2024
Knime adds new AI governance measures to analytics suite
The vendor's latest update adds connectivity to AI providers to enable GenAI development as well as governance features to address the growing use of GenAI and its inherent risks. Continue Reading
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Tip
24 Jul 2024
Understanding the use cases of Copilot for Microsoft 365
Copilot is a powerful generative AI technology with lots of integrations with Microsoft technology. But the usefulness of this tool will be driven by enterprise use cases. Continue Reading
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Tip
24 Jul 2024
12 top contact center platforms of 2024
Which came first: the evolution of the contact center or the evolution of its supporting software? It's the old chicken-and-egg debate. Either way, AI is the catalyst. Continue Reading
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Tip
23 Jul 2024
Microsoft Copilot Copyright Commitment explained
The copyright laws around generative AI-created content are still somewhat unclear, so organizations should look to Microsoft's copyright protections for guidance. Continue Reading
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Definition
23 Jul 2024
What is reinforcement learning?
Reinforcement learning (RL) is a machine learning training method that trains software to make certain desired actions. Continue Reading
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Feature
22 Jul 2024
What is the future of machine learning?
Machine learning is changing how we write code, diagnose illnesses and create content, but implementation requires careful consideration to maximize benefits and mitigate risks. Continue Reading
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Tip
19 Jul 2024
8 contact center challenges in 2024 and how to overcome them
Multifunctional contact centers must meet the expectations of savvy customers, hire and maintain qualified agents, monetize data, safeguard information and modernize operations. Continue Reading
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Tip
18 Jul 2024
Comparing Copilot Pro vs. Copilot for Microsoft 365
Microsoft Copilot takes many forms, but the main offerings for end users in an enterprise setting are Copilot Pro and Copilot for Microsoft 365. Learn how these offerings compare. Continue Reading
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News
17 Jul 2024
Qlik launches Talend Cloud, aims to ensure data is trusted
The longtime BI vendor's new integration platform aims to deliver trust in the information users work with to inform analytics and AI models and applications. Continue Reading
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News
17 Jul 2024
LexisNexis launches commercial version of AI research tool
Nexis+AI enables users to research and analyze news, summarize documents and create first drafts. The platform is built on GPT from Microsoft Azure and Anthropic Claude from AWS. Continue Reading
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Feature
17 Jul 2024
How to detect AI-generated content
AI- or human-generated? To test their reliability, six popular generative AI detectors were asked to judge three pieces of content. The one they got wrong may surprise you. Continue Reading
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Feature
17 Jul 2024
25 machine learning interview questions with answers
Aspiring machine learning job candidates should be fluent in many aspects of machine learning, from statistical theory and programming concepts to general industry knowledge. Continue Reading
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Feature
17 Jul 2024
How knowledge management benefits customer service
As knowledge management helps employees and customers find answers, it can improve customer service. Benefits include effective self-service and increased customer satisfaction. Continue Reading
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News
17 Jul 2024
New C3 AI application aims to help government apply GenAI
The application will help contact centers find information about health benefits and real estate. The vendor introduced the new application with Google Cloud. Continue Reading
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Feature
16 Jul 2024
10 types of contact centers explained
Contact centers are the front line of communication between the enterprise and customers. But no two facilities are alike, so it's best to know which type fits business goals. Continue Reading
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News
16 Jul 2024
Teradata integrates with DataRobot to aid AI development
The partnership provides the data management and analytics vendor's users with more choice so that they can develop advanced models and applications with their preferred tools. Continue Reading
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News
15 Jul 2024
AI readiness requires buy-in, technology and good governance
With interest in natural language processing, predictive analytics and other augmented intelligence rises, more than tooling is needed for enterprises to properly prepare. Continue Reading
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Tip
15 Jul 2024
6 tips to plan a digital transformation budget
Formulating budgets for digital transformation projects is fraught with complexities, expectations and unknowns that differentiate it from traditional IT and business planning. Continue Reading
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News
12 Jul 2024
Tableau launches generative AI assistant, updates platform
The longtime analytics vendor made a Copilot for data preparation generally available with similar tools for data cataloging and dashboard development and analysis expected soon. Continue Reading
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Tip
12 Jul 2024
How to prevent deepfakes in the era of generative AI
Businesses must be ever vigilant in detecting the increasingly sophisticated nuances of deepfakes by applying security techniques that range from the simple to the complex. Continue Reading
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Tip
12 Jul 2024
Generative AI vs. predictive AI: Understanding the differences
Generative AI and predictive AI vary in how they handle use cases and unstructured and structured data, respectively. Explore the benefits and limitations of each. Continue Reading
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News
11 Jul 2024
Oracle's new Exadata architecture targets efficiency, cost
With Exascale, the tech giant aims to improve the efficiency of its relational database platform to handle GenAI workloads while dramatically reducing costs with new pricing. Continue Reading
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News
11 Jul 2024
Moving GenAI from proof of concept to production on AWS
A prevailing critique of generative AI tools is that they can't be put into practice. However, some organizations now use vendor tools to produce capabilities for their clients. Continue Reading
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News
11 Jul 2024
Data quality specialist Soda secures $14M to fuel expansion
The Europe-based vendor intends to use its latest funding to shift its growth focus to the U.S. while also continuing to invest in its AI-fueled observability platform. Continue Reading
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News
10 Jul 2024
AWS intros GenAI app studio, updates Amazon Q and Bedrock
The cloud provider introduced new features that help enterprises create applications faster, while still applying responsible practices. It also unveiled new educational resources. Continue Reading
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Tip
09 Jul 2024
What are the benefits of an MLOps framework?
While maintaining machine learning models throughout their lifecycles can be challenging, implementing an MLOps framework can enhance collaboration, efficiency and model quality. Continue Reading
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Tip
09 Jul 2024
7 machine learning challenges facing businesses
Machine learning challenges cover the spectrum from ethical and cybersecurity issues to data quality and user acceptance concerns. Read on to learn about seven common obstacles. Continue Reading
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Feature
09 Jul 2024
5 key contact center AI features and their benefits
As multifunctional contact centers evolve in complexity and importance, AI and GenAI integration are advancing self-service chatbots, customer insights and agent monitoring. Continue Reading
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Feature
08 Jul 2024
Attributes of open vs. closed AI explained
What's the difference between open vs. closed AI, and why are these approaches sparking heated debate? Here's a look at their respective benefits and limitations. Continue Reading
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Tip
08 Jul 2024
Generative models: VAEs, GANs, diffusion, transformers, NeRFs
Choosing the right GenAI model for the task requires understanding the techniques each uses and their specific talents. Learn about VAEs, GANs, diffusion, transformers and NerFs. Continue Reading
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Feature
02 Jul 2024
8 benefits of a modern contact center
Contact centers and their multifunctional capabilities can provide businesses with a competitive edge through improved agent performance, customer engagement and brand loyalty. Continue Reading
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News
02 Jul 2024
Databricks launches generative AI tools, including assistant
The vendor's assistant and automatically generated metadata descriptions together enable users to work with data using natural language and receive accurate outputs in response. Continue Reading
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Feature
01 Jul 2024
A timeline and history of blockchain technology
Riding the back of volatile cryptocurrencies, blockchain's trek has been raucous since 2009, but the technology's roots are much deeper and applications much richer than Bitcoin. Continue Reading
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Podcast
01 Jul 2024
Walmart uses GenAI for payroll, employee digital experience
The retail powerhouse is providing its associates with generative AI tools to use to automate parts of their job. The company is also using the technology to spot payroll problems. Continue Reading
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News
27 Jun 2024
Google targets GenAI accuracy, speed, size, efficiency
The tech giant advances again in the generative AI competition that has rocked the tech industry over the last two years, with key updates to its Gemini and Imagen models. Continue Reading
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Feature
27 Jun 2024
How AI can improve customer loyalty
AI plays a central role in customer loyalty. Yet, organizations can have a greater ROI if they focus their AI strategies more on improving CX and less on cutting costs. Continue Reading
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News
27 Jun 2024
MicroStrategy's latest delivers embedded AI-powered insights
The longtime independent analytics vendor's new platform update combines embedded BI with generative AI to deliver AI-powered insights to users within the flow of their work. Continue Reading
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Feature
27 Jun 2024
Will AI replace cybersecurity jobs?
Although AI can enhance cybersecurity practices like threat detection and vulnerability management, the technology's limitations ensure a continued need for human security pros. Continue Reading
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Feature
25 Jun 2024
How AI is changing the real estate market
AI tools and systems are becoming an asset for many real estate endeavors. Explore seven top use cases for AI in the real estate industry and challenges to adoption. Continue Reading
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News
25 Jun 2024
Sisense adds embeddable chatbot to generative AI toolkit
The embedded BI specialist introduced Analytics Chatbot, a tool that enables natural language interactions with data, and a feature that lets users easily create summaries. Continue Reading
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Feature
24 Jun 2024
Supervised vs. unsupervised learning explained by experts
Learn the characteristics of supervised learning, unsupervised learning and semisupervised learning and how they're applied in machine learning projects. Continue Reading
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Definition
24 Jun 2024
automated machine learning (AutoML)
Automated machine learning (AutoML) is the process of applying machine learning models to real-world problems using automation. Continue Reading
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Feature
21 Jun 2024
Call center vs. contact center: What's the difference?
Call centers still live and die by the phone, while time and technologies have demanded more complex contact centers that service customers over multiple channels of communication. Continue Reading
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Definition
20 Jun 2024
self-driving car (autonomous car or driverless car)
A self-driving car -- sometimes called an autonomous car or driverless car -- is a vehicle that uses a combination of sensors, cameras, radar and artificial intelligence (AI) to travel between destinations without a human operator. Continue Reading
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Tip
18 Jun 2024
8 machine learning benefits for businesses
For business leaders, machine learning's predictive capabilities can forecast product demand, reduce equipment downtime and retain customers. Continue Reading
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Podcast
17 Jun 2024
Lenovo stakes claim to generative AI at the edge
The laptop, PC and mobile phone vendor pursues its 'pocket to cloud' strategy, claiming device-native generative AI is more secure, private and economical. Continue Reading
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Feature
14 Jun 2024
AI, copyright and fair use: What you need to know
As AI technology advances, U.S. and international copyright laws are struggling to keep pace, raising legal and ethical questions about ownership and AI-generated content. Continue Reading
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Feature
14 Jun 2024
Top 6 examples of humanoid robots
Humanoids are a blend of AI and robotics. Meet top contenders, including Sophia, Atlas, Ameca, Geminoid DK, Nadine and Pepper, and explore their remarkable features. Continue Reading
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Feature
11 Jun 2024
Top 12 machine learning use cases and business applications
Machine learning applications are increasing the efficiency and improving the accuracy of business functions ranging from decision-making to maintenance to service delivery. Continue Reading
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News
10 Jun 2024
Apple Intelligence GenAI, ChatGPT to boost Siri on iPhone, Mac
The consumer electronics giant finally made its long-anticipated move into generative AI, emphasizing privacy. But most features will only be available on the newest iPhones. Continue Reading
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Tip
10 Jun 2024
Gemini vs. ChatGPT: What's the difference?
ChatGPT took early lead among AI-generated chatbots before Google answered with Gemini, formerly Bard. While ChatGPT and Gemini perform similar tasks, there are differences. Continue Reading
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News
06 Jun 2024
Catastrophic AI risks highlight need for whistleblower laws
Developers want AI-specific laws to protect them if they need to expose potential risks from AI systems. Legal experts say existing whistleblower laws may offer little protection. Continue Reading
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Feature
04 Jun 2024
Planning for GenAI disillusionment
Hype around GenAI will inevitably be followed by generative AI disillusionment. Experts ruminate on how to shorten the trough and prepare for the future. Continue Reading
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Tip
04 Jun 2024
ChatGPT plugin flaws introduce enterprise security risks
Insecure plugin design -- one of the top 10 LLM vulnerabilities, according to OWASP -- opens enterprises to attacks. Explore ChatGPT plugin security risks and how to mitigate them. Continue Reading
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Feature
31 May 2024
Explore the evolving role of AI in the insurance industry
AI is transforming the insurance industry by automating processes and improving risk assessment, but it also poses challenges in data transparency and algorithmic decision-making. Continue Reading
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Tip
28 May 2024
Follow these 10 steps for a successful recruitment strategy
To attract the right job candidates, it's important to examine policies, solicit feedback, identify workforce gaps, deploy advanced technologies and promote the company brand. Continue Reading
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Definition
28 May 2024
telepresence robot
A telepresence robot is a robotic device that enables a user to maintain a virtual presence in a remote location. Continue Reading
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News
22 May 2024
At IBM Think, IT leaders pitch GenAI upskilling for all
IT leaders at IBM Think 2024 say training employees and establishing policies for generative AI adoption are core parts of a strategy to avoid financial and legal hurdles. Continue Reading
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News
22 May 2024
New IBM Watsonx GenAI focuses on enterprises, governance
The veteran tech giant, with deep roots in AI, bases its new AI strategy on open source, multimodel support and helping businesses modernize their code and IT operations. Continue Reading
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News
21 May 2024
IBM moves ahead with open source, multi-model AI strategy
The 113-year-old tech giant expanded its open source, open ecosystem, multi-model approach with support for more models and updates to its Watsonx generative AI assistants. Continue Reading
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Tip
17 May 2024
7 ways to use AI in IT disaster recovery
AI is everywhere these days, and disaster recovery is no different. IT teams can use AI to mitigate, prevent and recover from disruptions faster than traditional methods. Continue Reading
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Feature
17 May 2024
Balancing generative AI cybersecurity risks and rewards
At the MIT Sloan CIO Symposium, enterprise leaders grappled with AI's benefits and risks, emphasizing the need for cross-team collaboration, security controls and responsible AI. Continue Reading
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Feature
17 May 2024
How AI-driven patching could transform cybersecurity
At RSAC 2024, a Google researcher described how the search giant has already seen modest but significant success using generative AI to patch vulnerabilities. Continue Reading
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Feature
16 May 2024
Insights on generative AI for automation vs. augmentation
At the MIT Sloan CIO Symposium, industry leaders shared experiences with generative AI's benefits and challenges, highlighting the technology's ability to assist human workers. Continue Reading
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News
14 May 2024
Google readies Gemini for Workspace, adds AI 'Teammate'
Google will roll out new GenAI in Gmail and Docs first and then other apps throughout the year. In 2025, Google plans to introduce an AI-powered assistant named Teammate. Continue Reading
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News
14 May 2024
Google Gemini generative AI hits all products, including Search
The tech giant made its Gemini GenAI model more powerful and rolled out new Gemini-powered products for enterprises and consumers. Continue Reading
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News
14 May 2024
Generative AI adoption outpacing all other forms of AI
A recent survey by the research and advisory firm found that deployment of generative artificial intelligence has exploded after barely being a consideration in the past. Continue Reading
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Opinion
14 May 2024
AI PCs need apps with broad use cases to gain traction
There are many ways local AI on PC hardware can help users, but the broader use cases aren't there yet. Learn about the emerging AI PC market and where it still needs to grow. Continue Reading
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News
14 May 2024
Salesforce adds generative AI tools to Education Cloud
Customers discuss Salesforce's GenAI push into education with features that target business process automation for K-12 and college students and administrators. Continue Reading
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News
13 May 2024
OpenAI advances LLM with GPT-4o; Google Gemini update looms
The GenAI giant is out with a faster, more interactive version of its GPT-4 LLM for enterprises, and new, higher speed features for the consumer-focused ChatGPT Free. Continue Reading
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Tip
10 May 2024
How to build an MLOps pipeline
Machine learning initiatives involve multiple complex workflows and tasks. A standardized pipeline can streamline this process and maximize the benefits of an MLOps approach. Continue Reading
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Definition
10 May 2024
digital HR
Digital HR is the digital transformation of HR services and processes through the use of social, mobile, analytics and cloud (SMAC) technologies. Continue Reading
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Definition
09 May 2024
ensemble modeling
Ensemble modeling is the process of running two or more related but different analytical models and then synthesizing the results into a single score or spread. Continue Reading
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Definition
09 May 2024
robot economy
The robot economy is a scenario in which most of the labor required to sustain human life is automated. Continue Reading
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Opinion
08 May 2024
Reviewing the features of Copilot for Microsoft 365
Copilot and Microsoft 365 is a promising partnership. But the license price tag may cause second thoughts, so it's important to learn Copilot's features and use cases. Continue Reading
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News
07 May 2024
IBM throws its Red Hat into open source AI ring with RHEL AI
IBM and Red Hat open source their first LLMs, but IT experts say RHEL AI is more likely to stand out in the ways it links AI to hybrid cloud infrastructure. Continue Reading
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Feature
06 May 2024
Best practices for getting started with MLOps
As AI and machine learning become increasingly popular in enterprises, organizations need to learn how to set their initiatives up for success. These MLOps best practices can help. Continue Reading
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Podcast
06 May 2024
Salesforce open model AI strategy aims for trust, automation
The CRM and CX giant is leaning on generative AI for sales and customer service applications and is aiming to ensure that users can trust the output of large language models. Continue Reading
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Definition
03 May 2024
facial recognition
Facial recognition is a category of biometric software that maps an individual's facial features to confirm their identity. Continue Reading
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News
02 May 2024
AI can be sustainability enabler, but cost is steep
In this Q&A, Kumar Parakala of GHD Digital explains some of the benefits of using GenAI in sustainability initiatives, as well as the issues that must be addressed. Continue Reading
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Definition
02 May 2024
What are graph neural networks (GNNs)?
Graph neural networks (GNNs) are a type of neural network architecture and deep learning method that can help users analyze graphs, enabling them to make predictions based on the data described by a graph's nodes and edges. Continue Reading
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Tip
02 May 2024
How to use Copilot in Teams meetings, chat and phone calls
Microsoft Copilot, an AI assistant, can summarize Microsoft Teams meetings, create action items and highlight communication gaps that need to be addressed. Continue Reading
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Tip
01 May 2024
How to train an LLM on your own data
Retraining or fine-tuning an LLM on organization-specific data offers many benefits. Learn how to start enhancing your LLM's performance for specialized business use cases. Continue Reading
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Tip
01 May 2024
Embedding models for semantic search: A guide
Embedding models in semantic search are changing how we interact with information by going beyond keyword matching to capture meaning and relationships in text and other data. Continue Reading
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Definition
01 May 2024
chatbot
A chatbot is a software or computer program that simulates human conversation or "chatter" through text or voice interactions. Continue Reading
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News
30 Apr 2024
Musicians balance compensation rights with GenAI innovation
While musicians have long used AI technology, GenAI is a new threat to their livelihoods. An effort has emerged to compensate artists whose work GenAI systems are trained on. Continue Reading
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News
30 Apr 2024
Amazon Q GenAI assistant out for developers, AWS users
The GenAI tools augment coders and let users query and control their AWS console and data. A new feature in preview lets business users create apps using natural language. Continue Reading
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Definition
26 Apr 2024
vision language models (VLMs)
Vision language models (VLMs) combine machine vision and semantic processing techniques to make sense of the relationship within and between objects in images. Continue Reading
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News
26 Apr 2024
Microsoft, SAP add more AI to manufacturing, supply chain
At the Hannover Messe industrial show, Microsoft debuted Fabric AI for OT and IT data, and the copilot template for factory operations; SAP unveiled AI capabilities for manufacturing. Continue Reading
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Opinion
26 Apr 2024
Unified storage for AI trend highlighted in Hitachi Vantara shifts
A rejuvenated Hitachi Vantara, in product and leadership direction, is one of the many major vendors tackling the issue of how to approach AI and storage. Continue Reading
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Tip
25 Apr 2024
3 ways AI is transforming cloud security, according to experts
Generative AI only recently burst into the collective consciousness, but experts say it is already changing cloud security -- on both the defensive and offensive sides. Continue Reading
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Opinion
24 Apr 2024
How to optimize AI investments through cloud modernization
Cloud-focused services will help with AI workloads. Users also plan to use on-premises storage for AI and should take the opportunity to modernize infrastructure. Continue Reading