TechTarget News - Week of Dec 26, 2021

AI is the game-changer needed in customer service

The holiday season is a busy time for call center agents. However, problems in the CX industry are leading organizations to turn to machine learning for optimization.

Top 10 business applications stories of 2021

2021 saw enterprise software suppliers and users envisaging a nimbler future, beyond the Covid pandemic, with more loosely coupled ERP systems, more flexible business processes, and a renewed digital-first focus on customers

Top 10 retail technology stories of 2021

Computer Weekly looks at what 2021 had in store for the retail industry – did technology help retailers recover from the effects of the pandemic?

Top 10 Nordic IT stories of 2021

Computer Weekly selects some of the biggest Nordic tech stories of 2021

Top 10 Post Office Horizon stories of 2021

The past 12 months have seen some of the biggest landmarks in the unravelling of the Post Office Horizon scandal. Computer Weekly takes a look at a selection of key articles in 2021

Top 10 IT careers and skills stories of 2021

What did the skills and hiring landscape look like for tech in 2021? Computer Weekly shares the key moments for IT careers and skills over the past year

Top 10 Computer Weekly Downtime Upload podcasts of 2021

The Computer Weekly Downtime Upload podcast team began the year discussing the online fallout from the storming of the White House and finished it discussing IT and climate change, touching on bees and datacentres along the way

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