News

The holiday season is a busy time for call center agents. However, problems in the CX industry are leading organizations to turn to machine learning for optimization.

2021 saw enterprise software suppliers and users envisaging a nimbler future, beyond the Covid pandemic, with more loosely coupled ERP systems, more flexible business processes, and a renewed digital-first focus on customers

Computer Weekly looks at what 2021 had in store for the retail industry – did technology help retailers recover from the effects of the pandemic?

Computer Weekly selects some of the biggest Nordic tech stories of 2021

Here are Computer Weekly’s top 10 information management stories of 2021

Here are Computer Weekly’s top 10 technology and ethics stories of 2021

The past 12 months have seen some of the biggest landmarks in the unravelling of the Post Office Horizon scandal. Computer Weekly takes a look at a selection of key articles in 2021

What did the skills and hiring landscape look like for tech in 2021? Computer Weekly shares the key moments for IT careers and skills over the past year

Integrated Lights Out, HPE's remote server management platform, has been compromised by intruders who are using it to install a hard-to-detect rootkit in the wild.

The Computer Weekly Downtime Upload podcast team began the year discussing the online fallout from the storming of the White House and finished it discussing IT and climate change, touching on bees and datacentres along the way

Here are Computer Weekly’s top 10 crime, national security and law stories of 2021

Here are Computer Weekly’s top 10 startup stories of 2021