Ivan Kurtev CRM expert - SearchCustomerExperience Ivan Kurtev’s Most Recent Content SearchCustomerExperience Understanding the Microsoft CRM sales process and how to convert leads 29 Sep 2009 SearchCustomerExperience Three options for creating Microsoft CRM surveys 27 Jul 2009 SearchCustomerExperience Microsoft CRM performance issues and possible solutions 20 Mar 2009 SearchCustomerExperience Tips for converting a lead to a contact in Microsoft CRM 20 Mar 2009