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5 steps for MSPs to retain employees
06 May 2022Managed service providers must apply these steps to make it through the Great Resignation and create a stronger company and better working environment. Read More
The tracks of National Rail’s tears
14 Apr 2021To the meme generation he was simply known as the Airplane Mode Prince, but it seems nobody has taken the passing of the Duke of Edinburgh quite as hard as National Rail. Users of the website woke ... Read More
Moog from home
18 Mar 2020Social distancing is a bit of a busman’s holiday for Downtime, but just to be safe, we’ve alienated everyone we know. We haven’t really known what to do with ourselves since being advised to stay ... Read More
The pressure to be cutting edge in the channel
28 Jun 2023The industry is good at encouraging customers to buy the latest and greatest tech, but the channel often has to pick up the pieces when expectations fail to be met Read More
How to craft client-friendly MSP websites
05 May 2021MSPs' company websites are often a missed opportunity to connect with customers. Here are tips on how to market an MSP online using language your clients will understand. Read More
5 best practices for customer journey mapping
07 Jul 2022As CX teams create customer journey maps, they must set clear goals, collect feedback and embrace creativity. Failure to follow best practices can leave teams with inaccurate data. Read More
Employee poaching risk increases with remote work hiring
04 Mar 2021Remote work opportunities may give rise to employee poaching, putting added pressure on HR departments. As geography starts to matter less, employee experience may matter more. Read More
Top 10 business applications stories of 2022
30 Dec 2022As the Covid crisis gave way to the energy crisis and economic turmoil, enterprise software suppliers have urged customers to step up modernisation and evince more empathy for employees Read More
The low-code lowdown: Appian developer advocate April Schuppel
23 Aug 2022The Computer Weekly Developer Network sat down (physically In Real Life, virtually and perhaps also metaphysically) to discuss the state of low-code nation with April Schuppel in her role as senior ... Read More
Manchester United signs Extreme Networks to modernise in-stadium connectivity experience
28 Jan 2022Football club sets out to transform the fan experience and increase its capability to deliver low-latency and secure digital services via fast and reliable Wi-Fi connectivity Read More