Call center shrinkage is a measure of how much time is lost in the call center because of things like bathroom breaks, call backs, paperwork, team meetings or training. Shrinkage, which is represented by a percentage, is used to calculate how many agents should be scheduled to work a shift so that all calls can be answered in a timely manner.
From the advent of word processors to full-time remote work, the history of paperless offices reflects major technological ...
SharePoint 2019 and SharePoint Online have different customization capabilities, payment models and more. Organizations must ...
AV teams are challenged in providing remote and in-room meeting attendees the same experience. Hybrid meeting technology for ...
AI-generated meeting and document summaries can help workers find important information, according to Google. The company will ...
The database vendor updated its CockroachDB platform with features to enable user to users more reliably scale and control ...
Organizations build data warehouses to satisfy their information management needs. Data warehouse optimization can help ensure ...
Microsoft has invited corporate developers to apply for access to its cloud-based AI model for natural language processing. The ...
Tech professionals agree that AI, intelligent automation and cybersecurity play important roles in the enterprise and can ...
TechTarget editors who were on site in Orlando and The Hague analyze SAP Sapphire 2022, which is being held in person for the ...
Jumping into the fast-growing procurement management market, ServiceNow debuted software that centralizes procurement teams and ...
