Tips

Tips

• How UC channel partners can capitalize on communication APIs

  IT teams often lack developer resources to integrate communication APIs. But UC channel partners can step in to help customers embed communications into their workflows.  Continue Reading

• WebRTC market expected to see more gradual changes

  In the new year, track these WebRTC market trends -- the proliferation of API platforms, the adoption of live broadcast streaming, and whatever Microsoft and Apple decide to do.  Continue Reading

• Decoding the CPaaS market: A look at vendors, products and customers

  Communications platform as a service, or CPaaS, came to life in 2016. The evolving market exudes a dual nature with two kinds of customers, products and vendors emerging.  Continue Reading

• Integrate contact center and unified communications platforms

  The lines are blurring between contact center and unified communications platforms, as team messaging capabilities help agents collaborate and resolve customer issues.  Continue Reading

• Cisco Spark, Slack ignite fledgling team messaging market

  Emerging team messaging platforms have great potential. Cisco Spark, in particular, is poised to affect the UC market, but widespread enterprise adoption remains unclear.  Continue Reading

• Voice gateways provide powerful connectivity options

  Voice gateways connect VoIP networks to telecom providers and analog phones, while also providing backup call support. But these sensitive devices need proper security.  Continue Reading

• Design redundancy into VoIP communication systems

  Implementing redundancy at the VoIP and network infrastructure levels is an integral part of VoIP communication, ensuring call and business continuity.  Continue Reading

• Five techniques for getting a robust VoIP infrastructure

  A VoIP expert stresses the importance of a separate voice VLAN setup, quality-of-service enablement and edge routers for a robust VoIP infrastructure.  Continue Reading

• Calculating VoIP bandwidth needs for SIP trunk services

  Part three of our series, SIP Trunking Explained, looks at the amount of VoIP bandwidth you'll need to avoid latency for SIP trunk services via a dedicated line or an Internet connection.  Continue Reading

• The truth about five nines availability in unified communications networks

  Five nines availability is attainable with traditional telecommunications networks, but is it attainable with a unified communications network? This tip explains how to calculate availability and how it relates to unified communications software and...  Continue Reading

• How silence suppression saves WAN bandwidth

  Silence suppression, or voice activation detection (VAD), technology is used to save WAN bandwidth used by VoIP traffic, while comfort noise generation (CNG) counteracts negative affects on VoIP speech quality.  Continue Reading

• VoIP bandwidth: Calculate consumption

  The bandwidth needed for VoIP transmission depends on compression technology, packet overhead and the network protocol used. In this tip, learn how to calculate how much bandwidth your VoIP implementation will need.  Continue Reading

• How voice compression saves bandwidth

  Compression of voice traffic can save bandwidth on your IP network, but can cost quality or cause delays. Learn more about the CODECs or standards for voice compression -- and their effect on call quality -- in this tip.  Continue Reading

• Defining traffic telecommunications style

  There are three types of traffic: voice, data and image -- each with its own set of requirements for transmission. Find out here how these different types of traffic are quantified.  Continue Reading

• Turning analog phones into VoIP phones

  How an ATA or broadband phone works and what kind of features and performance you can expect from them.  Continue Reading

• Working with the Layer 2 data link layer in an IP telephony deployment

  This IP telephony deployment article provides solutions to performance issues in Layer 2, the data link layer.  Continue Reading

• Policing and shaping within QoS

  Learn about the policing and shaping methods within QoS that allow IT professionals to smooth traffic flows for VoIP transmission.  Continue Reading