Tips

Tips

• 5G UC evens the mobile communications playing field

  5G could improve the quality of UC services over mobile networks. Learn the advantages 5G UC offers remote workers compared to current-generation networks.  Continue Reading

• Video conferencing security and why it's so hard to attain

  As the number of remote workers soars, video conferencing security has become a critical issue. What do you need to know about securing your conferencing platform?  Continue Reading

• Increased remote work requires evaluating collaboration costs

  Organizations taking advantage of free collaboration offerings during the pandemic must consider how collaboration costs will change as remote work continues.  Continue Reading

• Enterprise collaboration market upended as remote work surges

  The enterprise collaboration market is facing significant change as employees work from home. Find out what companies need to do to help their workers thrive in this new environment.  Continue Reading

• Reassessing unified communications tools in work-from-home era

  COVID-19 is ushering in a new normal for companies and their workspaces. UC managers must consider three factors when evaluating unified communications tools to support operations.  Continue Reading

• Legacy UC infrastructure issues hamstring remote work demand

  Hybrid cloud UC could be the answer to UC infrastructure problems that are making it difficult for remote workers to connect to their corporate networks.  Continue Reading

• Gains in WebRTC technology making it increasingly versatile

  WebRTC technology is now an important part of today's unified communications environment. But its road to adoption didn't come without a few bumps along the way.  Continue Reading

• How to approach livestreaming bandwidth management

  Livestreaming bandwidth management requirements will differ depending on whether organizations use a managed video service or take a DIY approach.  Continue Reading

• 4 benefits of deploying managed UC services

  Managed UC services offer organizations several benefits, including reduced management and maintenance requirements for IT, and enable users to communicate beyond corporate network boundaries.  Continue Reading

• 3 key unified communications security threats to watch for

  Unified communications security means paying attention to the unique protocols supporting the technology. Here are three threats to watch for.  Continue Reading

• 5 key Microsoft Teams capabilities to support remote work

  Organizations looking to support remote employee productivity can take advantage of five Microsoft Teams capabilities that enhance remote collaboration and keep company data secure.  Continue Reading

• Enterprises need to meet E911 compliance for teleworkers

  As the COVID-19 pandemic continues to disrupt business as usual, enterprises need to meet E911 compliance for teleworkers' emergency calls with accurate location information.  Continue Reading

• Remote work best practices emphasize UC collaboration tools

  Maintaining business continuity in times of crisis requires following remote work best practices that provide a consistent experience and keep employees productive.  Continue Reading

• Evaluating video conference options: BYOC, kits, appliances

  The varieties of video conferencing tools can be confusing. Let our expert help you gain clarity on how kits, appliances and bring-your-own-compute options work.  Continue Reading

• Video key to coronavirus business continuity planning

  Coronavirus business continuity calls for video to support remote work mandates. Learn the benefits of video conferencing and best practices for video meetings among remote employees.  Continue Reading

• The 3 benefits of maintaining T1 and E1 lines

  T1 and E1 lines may be old technology, but they have advantages over more modern internet connections. Learn the three benefits T1 and E1 offer compared to internet links.  Continue Reading

• Determining the business benefits of CPaaS use cases

  Deploying CPaaS can improve business efficiency. But the success of CPaaS use cases depends on the benefits outweighing service implementation and development costs.  Continue Reading

• 5 cloud SLA best practices for a strong UC strategy

  Organizations need a strong cloud SLA to meet their UCaaS performance needs. These five cloud SLA best practices provide guidance on how to get the most out of a UCaaS provider's SLA.  Continue Reading

• UCaaS market verticals require custom platform features

  UCaaS market verticals have unique communications requirements. Most platforms now offer businesses more customizability to tailor features and integrations to meet specific needs.  Continue Reading

• On-premises vs. cloud vs. hybrid UC deployment models

  UC deployment has evolved, and enterprises can now choose from on-premises or cloud-based UC options or a mix of both. Find out how to decide which UC model is right for you.  Continue Reading

• 3 benefits of unified communications for small business

  Small businesses that adopt unified communications can expect to improve employee engagement, reduce costs and consolidate overlapping tools.  Continue Reading

• Build a collaboration hub to transform team workflows

  Team collaboration applications are coming together like never before. Learn how hubs are working now and why your team should get on board with this trend.  Continue Reading

• The top 6 CPaaS trends to track in 2022

  The CPaaS market is evolving to address digital transformation demands as a result of COVID-19. Provider priorities in 2022 include increased scale and improved support for video.  Continue Reading

• 4 SIP trunking benefits for cloud migration

  SIP adoption continues to grow, even as more organizations migrate their communications to the cloud. Learn the benefits that come from bringing SIP trunking to UCaaS.  Continue Reading

• 7 tips to improve unified communications security

  Unified communications security should not be overlooked. Follow these seven best practices to ensure all the elements of your UC system are secure.  Continue Reading

• CPaaS vendors can't ignore email in an omnichannel strategy

  CPaaS vendors are expanding their omnichannel communications strategy beyond voice and SMS. Email APIs can create tighter integrations with business workflows.  Continue Reading

• Unified communications for small business goes beyond telephony

  Is your small business ready for UC? Learn how to build a UC strategy that addresses business goals, employee collaboration needs and IT requirements.  Continue Reading

• Test your PBX and phone system for Kari's Law compliance

  Starting in 2020, multiline phone systems must comply with Kari's Law. Learn what requirements your phone system must meet and how to test for Kari's Law compliance.  Continue Reading

• Microsoft Teams Rooms system offers benefits, hardware concerns

  Bringing Microsoft Teams to meeting rooms offers several collaboration benefits. But IT must carefully evaluate hardware options to get the most out of a Teams Rooms system.  Continue Reading

• How AI in the workplace will affect collaboration and job performance

  AI in the workplace can enhance unified communications and collaboration services. But IT decision-makers must consider three effects on employee collaboration and job roles.  Continue Reading

• Webex Teams vs. Microsoft Teams: Choosing the right platform

  Find out which collaboration platform is the best fit for your business in the Webex Teams vs. Microsoft Teams showdown. Compare security and collaboration tools, as well as price models.  Continue Reading

• Cloud unified communications adoption still faces barriers

  Upgrade costs and security concerns were once the main barriers to cloud unified communications. But while vendors addressed those concerns, new barriers to adoption have emerged.  Continue Reading

• Craft collaboration metrics to enhance business benefits

  Collaboration metrics should focus on more than just how well platforms and tools function. Metrics should shift focus to how much collaboration tools improve a business.  Continue Reading

• Microsoft Teams voice lacks 5 key cloud calling features

  While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports.  Continue Reading

• Stand-alone vs. integrated collaboration: 3 factors to consider

  Moving from legacy communications is no small task. Three factors must be considered to ensure successful adoption of new integrated collaboration tools.  Continue Reading

• Hybrid video conferencing architecture bridges on premises, cloud

  Organizations that keep their video conferencing architecture on premises for investment or security reasons can gain the benefits of the cloud with a hybrid approach.  Continue Reading

• Maximize huddle room technology with collaboration metrics

  Organizations should use collaboration metrics with their huddle room technology to measure employee productivity and the effectiveness of collaboration technologies.  Continue Reading

• UC network automation improves IT efficiency

  UC network automation will help reduce errors and boost staff efficiency. But take time to plan your implementation to ensure success.  Continue Reading

• A collaboration program is essential for effective teamwork

  Learn what steps must be taken in order to create effective enterprise team collaboration in an era when IT no longer controls what applications and platforms workers choose to use.  Continue Reading

• How to manage hybrid cloud QoS in unified communications

  The two most common approaches to a hybrid UC configuration require different management techniques to maintain hybrid cloud QoS for voice, video and other real-time communications.  Continue Reading

• Microsoft Teams has HIPAA collaboration compliance benefits, risks

  Microsoft Teams can be a boon for communication and collaboration in healthcare settings, but collaboration compliance with HIPAA regulations must be top of mind.  Continue Reading

• How to structure a VoIP budget when moving to the cloud

  When migrating to cloud communications, reevaluate your budgets to consolidate overlapping collaboration features, retire hardware and transition to an Opex model.  Continue Reading

• AI in cameras adds innovation to enterprise video conferencing

  Organizations that want to make the most of their meetings and develop new video use cases can turn to AI in cameras from cloud providers and video conferencing services.  Continue Reading

• 8 best practices to create a Microsoft Teams pilot program

  Unsure if implementing Microsoft Teams is right for your organization? Learn how a pilot program can help test the platform to determine if it meets user needs.  Continue Reading

• What are the benefits and disadvantages of video conferencing today?

  The advantages and disadvantages of video conferencing have evolved as video has become more accessible and affordable. Cultural changes have also influenced video adoption.  Continue Reading

• UCaaS vs. CCaaS: Weighing communications architecture integrations

  More organizations have a need to integrate UCaaS and CCaaS to support office and contact center workers. Two elements, in particular, will affect integration options.  Continue Reading

• How to address the challenges of adopting AI in communications

  Adopting AI can be a complex process. AI in communications can be especially challenging, but organizations can take certain steps to overcome these hurdles.  Continue Reading

• Webex Teams vs. Microsoft Teams: Comparing telephony options

  Are you evaluating Webex Teams and Microsoft Teams telephony options? Learn how to decide which calling capabilities meet your organization's needs in the Webex Teams vs. Microsoft Teams debate.  Continue Reading

• Business collaboration strategies differ between IT and LOBs

  IT and lines of business have different requirements for collaboration technology. Learn why conflicting priorities can lead to unsanctioned app deployments.  Continue Reading

• 6 reasons to keep your unified communications system on premises

  While many organizations are looking to the cloud for UC services, on- premises remains the reality for others. Learn which six factors fuel the decision to keep UC an on-premises deployment.  Continue Reading

• 8 best practices for adopting cloud video conferencing services

  Ready to migrate to cloud video conferencing? Keep these eight best practices in mind to pick a service that employees will use so you can achieve adoption success.  Continue Reading

• Make VoIP the starting point for hybrid communications

  Moving to VoIP is the first step toward creating a hybrid unified communications architecture. Learn how to test and maintain voice quality for a successful migration.  Continue Reading

• Business desk phones see changing role in the enterprise

  Desk phones seem to be going the way of the Dodo in favor of softphones and mobile clients. But research suggests organizations are finding new ways to use desk phones for business.  Continue Reading

• How AI, machine learning improve real-time communications traffic

  Ready to move on from legacy quality-of-service policies for your real-time communications? AI and machine learning offer new ways to simplify and improve real-time traffic management.  Continue Reading

• Where the UCaaS market is and where it's headed

  Fresh survey results from Nemertes show a dynamic market for UC as a service with some unpredictable impact on organizations and networking staff.  Continue Reading

• Top ways unified communications in the cloud affects you

  Rapid developments in cloud-based unified communications means there is no time to lose when it comes to planning the strategic and tactical reorganization of your IT team.  Continue Reading

• 5 UC and collaboration trends to watch in 2019

  As we close the door on 2018, look to the future of communication and collaboration trends that will influence the UC market landscape in 2019.  Continue Reading

• 2 key use cases of blockchain in communications

  Blockchain in communications can provide additional layers of UC security by reinforcing voice identity and privacy, while also protecting companywide collaboration.  Continue Reading

• Understanding MOS for voice quality

  Looking to improve the quality of voice calls? Learn which mean-opinion-score models measure and rate the user experience and the factors that influence voice quality.  Continue Reading

• New UC vendor trends shaping enterprise communications market

  With more enterprises looking for a single vendor to meet all of their communications needs, vendors are adding to their portfolios to create more complete communications offerings.  Continue Reading

• 7 steps to select the right product for deploying SD-WAN for VoIP

  Ready to deploy SD-WAN for VoIP? Networking expert Terry Slattery offers seven tips for selecting the right product to support real-time voice needs.  Continue Reading

• 3 reasons Google Assistant Duplex raises security, privacy concerns

  Google Assistant Duplex introduces a new level in machine-driven conversation technology, but not without raising security and privacy concerns.  Continue Reading

• Migrating from PBX to VoIP: A hybrid VoIP approach

  A hybrid VoIP system can be the bridge from PBX to VoIP telephony strategies. Our expert helps to highlight the advantages of a hybrid approach.  Continue Reading

• Huddle rooms create new meeting room management requirements

  New video conferencing tools don't require high-level support from IT and AV teams, which allows them to take a more strategic approach to management.  Continue Reading

• AI in contact centers offers agents behavioral analytics

  Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns.  Continue Reading

• How to check for packet loss to manage call quality

  Network managers learn more straightforward techniques to get a more accurate reading when testing for network packet loss in order to manage call quality.  Continue Reading

• How chatbot AI in contact centers can improve self-service

  Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience.  Continue Reading

• How to prevent cloud computing bandwidth issues in UCaaS adoption

  The adoption of UCaaS architecture presents network challenges. Learn what tools are available to support video and voice quality without causing cloud computing bandwidth issues.  Continue Reading

• 4 ways to prep the network when planning to implement VoIP

  Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP.  Continue Reading

• Best practices for large video conferencing room design

  Large-room video conferencing systems are seeing renewed growth, as corporate mandates and employee demand drive enterprise deployments. Following best practices ensures the right design for large room video.  Continue Reading

• Apple Business Chat vs. WhatsApp business messaging API partners

  WhatsApp is taking a different approach than Apple when it comes to business messaging APIs. Tsahi Levent-Levi explains how WhatsApp is differentiating with vendor partnerships.  Continue Reading

• The hidden costs of unified communications in the cloud

  Many organizations expect to lower the costs of unified communications by adopting cloud communications, but that isn't always the case. Several factors influence costs when UC migrates to the cloud.  Continue Reading

• UCaaS market for next-generation features APIs, AI, more

  The market for unified communications as a service is getting crowded. To stand out, vendors must now offer next-gen features, such as AI and contact center integration.  Continue Reading

• 4 ways AI services can improve video meeting room technology

  AI is making its way into meeting rooms to improve productivity and enhance collaboration. AI services are addressing employee collaboration needs in four ways.  Continue Reading

• Design huddle rooms to mirror team collaboration workflows

  Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows.  Continue Reading

• Benefits of artificial intelligence in communication

  Enterprises that want to enhance their UC strategies can see several benefits of artificial intelligence in communication, collaboration, information access and UC endpoint control.  Continue Reading

• Six tips to deploy a quality unified communications system

  In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues.  Continue Reading

• How to monitor application performance in the cloud

  As you move real-time applications to the cloud, you might relinquish some network control. However, several mechanisms are available to monitor application performance.  Continue Reading

• Use cases for IoT and UC integration starting to emerge

  The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps.  Continue Reading

• GDPR rules have big effect on UC applications

  The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information.  Continue Reading

• AV1 video codec carries clout with royalty-free status

  Industry giants, including Cisco and Microsoft, have backed AOMedia's new royalty-free codec. So, what does this mean for royalty-bearing video coding standards?  Continue Reading

• Will social messaging apps and Apple Business Chat supplant SMS?

  The limitations of SMS are starting to emerge. Meanwhile, social messaging apps and Apple Business Chat offer richer interactions between customers and contact centers.  Continue Reading

• Software for team collaboration presents deployment challenges

  When organizations evaluate team collaboration apps, should IT or lines of business implement the service? The answer might be somewhere in the middle.  Continue Reading

• Communication API vendors offer serverless architecture benefits

  A serverless architecture benefits communication developers in several ways, including fewer maintenance tasks, automated scalability and quicker time to market.  Continue Reading

• Which business messaging app will prevail in the contact center?

  Apple, Facebook and Google are rolling out messaging apps that connect businesses and consumers. As a result, contact centers should consider an omnichannel messaging strategy.  Continue Reading

• Is the virtual SBC market poised for rapid growth?

  Recent market developments and research indicate virtual SBC products could see a significant upswing, as companies find success with virtualized offerings.  Continue Reading

• Conference rooms of the future target meeting efficiency

  When overhauling your meeting room technology, don't forget the basics, such as high-speed network connectivity and power accessibility for all end users.  Continue Reading

• The evolution of unified communications technologies

  Over the years, unified communications tools have evolved to incorporate different modes of collaboration. Enterprises need to be receptive to this ongoing innovation.  Continue Reading

• Room-based video conference software aids workflows, management

  Huddle rooms, or small meeting rooms, can benefit from room-specific video conferencing software that enhances collaboration workflows and IT management.  Continue Reading

• Microsoft Teams integration with Cisco Spark presents challenges

  Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle.  Continue Reading

• How to navigate the enterprise collaboration market

  When evaluating enterprise collaboration services, first look inward at your company needs. Some key collaboration criteria include scalability, security and uptime.  Continue Reading

• Video conference hardware simplified, affordable for huddle rooms

  Video conferencing vendors have aimed to simplify deployments with cost-effective kits that include cameras and audio peripherals for small meeting rooms.  Continue Reading

• Five predictions for communication and collaboration trends in 2018

  In the new year, watch for team collaboration tools to become the primary user interface. And one UC vendor might mark the end of life for its on-premises platform.  Continue Reading

• Virtual assistant apps not quite geared for businesses, yet

  While popular among consumers, virtual assistant tools are not exactly deployed in enterprises. But IT leaders are showing interest in this emerging business technology.  Continue Reading

• Video conferencing usage gets new analytics to gauge ROI

  Instead of assuming video ROI success, enterprises can now see a correlation between video conferencing usage and productivity with the help of new analytics tools.  Continue Reading

• Is a communications API SLA strong enough for enterprises?

  When downtime occurs, an API service-level agreement should pinpoint customer and vendor responsibilities. Enterprises will need to monitor their API SLA closely.  Continue Reading

• Apple Business Chat looks to polish customer messaging

  Harvesting the power of the iPhone, Safari web browser and other search assets, Apple is looking to cultivate integrated chat between businesses and customers.  Continue Reading

• UCaaS providers reap the benefits of changing attitudes toward cloud

  Many organizations are viewing UCaaS as a more secure alternative to their on-premises technologies. Is it time for you to consider unified communications as a service?  Continue Reading

• Unified communications platforms lack security scrutiny

  As UC platforms become more open to the outside world, IT leaders need to heed newer threats, including guest-access features, federation capabilities and cloud services.  Continue Reading

• Messaging platforms flout traditional real-time telephony

  Business messaging defies traditional telephony-centric, real-time communications. The persistence and efficiency of web-based messaging offers a new way to collaborate.  Continue Reading