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Irwin Lazar
Metrigy ResearchIrwin Lazar is President and Principal Analyst at Metrigy Research, where he leads coverage on the Digital Workplace.Read More
Cutting-edge contact centre means experience is everything for Bayview
03 Jan 2023Offering a variety of support, back-office and IT services to companies and customers around the world would present a variety of challenges to any firm. To ensure it could offer acceptable experiences for ... Read More
5 best practices for cloud calling success
29 Jul 2019Organizations looking to augment their communications features while also cutting costs and improving scalability are turning to the cloud for their calling services. But migrating to cloud calling ... Read More
Collaboration tool security: How to avoid common risks
24 Mar 2021As the use of collaborations tools and platforms surges, new research from Metrigy emphasizes organizations need to focus on collaboration tool security to reduce risk. Read More
How does embedded communication work with an IP PBX infrastructure?
18 Feb 2019Adding communications capabilities to your web browsers or mobile apps? Be sure to use the right protocols for successful interoperability with your IP PBX or telephony infrastructure. Read More
Significant number of SMEs unaware of looming ISDN switch-off
14 May 2021The 2025 ISDN switch-off is moving closer and as local exchanges are marked out for transition, Spitfire Network Services has exposed high levels of ignorance about the changes Read More
Enterprises need to meet E911 compliance for teleworkers
23 Mar 2020As the COVID-19 pandemic continues to disrupt business as usual, enterprises need to meet E911 compliance for teleworkers' emergency calls with accurate location information. Read More
Avaya follows Cisco into market for UC headsets
16 Jan 2019Avaya has begun manufacturing UC headsets, following the lead of rival Cisco in a trend that is shaking up the market for such devices. Read More
Cisco cries foul over security flaw in Zoom Connector
27 Nov 2019A flaw in Zoom's gateway for managing third-party video devices left customers vulnerable to snooping. Cisco criticized the vendor for failing to use the proper APIs to design the service. Read More
Windstream Enterprise and BlueJeans up the ante in collaboration
03 Nov 2021Managed communications service provider makes additions to unified comms offerings to enable effective and scalable collaboration while Verizon-owned company announces support for Microsoft Direct Guest Join Read More