Customer self-service software
Top Stories
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Tip
07 Apr 2023
Top 8 knowledge base products in 2023
A knowledge base can help organizations increase brand loyalty and customer satisfaction. Top knowledge base products include Heroic KB, ProProfs and ServiceNow. Continue Reading
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Tip
19 Jan 2023
Field service management software vendors to know in 2023
The COVID-19 pandemic turned nice-to-have field service features -- like remote project management and automation -- into vital capabilities. Find out which features vendors offer. Continue Reading
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Tip
18 Jan 2023
The future of field service management and trends for 2023
Contactless, cashless and self-service abilities mark the new standards for field service. The future of field service brings flexibility and convenience for workers and customers. Continue Reading
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Tip
28 Oct 2022
How to create the right self-service content for customers
Organizations should provide useful content to customers to help them solve problems without contacting customer service. Effective content gives customers answers quickly. Continue Reading
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News
13 Jan 2022
Lucidworks releases AI-powered search platform
The vendor's SaaS platform includes a newly released application, Connected Search. It's the first of several releases expected over the next year. Continue Reading
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Feature
19 May 2021
ServiceNow's vision for AI, customer service management
ServiceNow's John Ball discusses the Now Platform's approach to AI, customer service and field service management, and why he left Salesforce as EVP of product for Einstein. Continue Reading
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News
04 Nov 2019
Microsoft Power Platform adds chatbots; Flow now Power Automate
Microsoft changes name of Flow to Power Automate, adds virtual agents to Power Platform among host of robotic process automation tools in latest release. Continue Reading
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News
08 May 2019
Einstein Analytics for Financial Services enhances banking CX
Salesforce's new analytics tools for financial services follow AI advancements from IBM Watson and Acquia upgrading customer experiences in retail banking and wealth management. Continue Reading
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Podcast
20 Nov 2018
Where's the beef? Wendy's chooses an open source WCMS
Imagine winnowing down a software platform from 25 vendors -- what Wendy's did when choosing its WCMS. The burger firm made the complex task simpler with a scorecard ranking system. Continue Reading
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News
03 Aug 2018
Google Contact Center AI makes early inroads in industry
Prospective users are already interested in Google's recently unveiled Contact Center AI system, and Google partners are avidly trying to sell it. But some in industry urge caution Continue Reading
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Tip
30 May 2018
ECM gets a show of support from Zendesk Guide Enterprise
Guide Enterprise captures insights and curates knowledge bases for customer service representatives and customers while helping large support teams streamline content production. Continue Reading
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Feature
08 Mar 2018
Leading brands see the need for personalized content
Content personalization continues to expand within companies as maturing technologies make it a viable marketing option for customer engagement strategies. Continue Reading