New & Notable
Evaluate
Enterprise AR and VR: Building the UC business case
Enterprise VR and AR enable immersive collaboration, virtual training and improved CX, but also require careful consideration of business goals, costs and industry needs.
Evaluate
Comparing Microsoft Teams free vs. paid plans
IT leaders evaluating Microsoft Teams must carefully consider which collaboration features are most important before deciding whether a free or paid version is the best option.
News
Microsoft bets on human-agent team collaboration
At Microsoft Ignite, executives outlined the future of human-agent collaboration where AI agents are gaining specialized roles to enhance team collaboration.
Get Started
How RCS business messaging transforms communication
RCS gives businesses new ways to communicate with customers, clients and business partners. Learn how to ensure your RCS and unified communications strategies mesh.
Trending Topics
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Collaboration & Communication Security Manage
Navigating UCaaS data sovereignty challenges
Data sovereignty regulations continue to increase. Organizations have to carefully plan their UCaaS deployments to ensure that data is protected correctly.
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Communications Platforms & Integrations Get Started
How RCS business messaging transforms communication
RCS gives businesses new ways to communicate with customers, clients and business partners. Learn how to ensure your RCS and unified communications strategies mesh.
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VoIP & IP Telephony Manage
Navigating 911 compliance in the hybrid workplace
Companies find it challenging to comply with 911 regulations. Learn how you can minimize risk and ensure your workforce remains safe.
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Video Conferencing & Visual Collaboration Evaluate
Focus rooms vs. huddle rooms: Optimizing collaboration spaces
With the shift from traditional office spaces, focus rooms and huddle rooms are key for solo work and team collaboration. Learn how to optimize these spaces for workplace success.
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Collaboration Software Evaluate
Comparing Microsoft Teams free vs. paid plans
IT leaders evaluating Microsoft Teams must carefully consider which collaboration features are most important before deciding whether a free or paid version is the best option.
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UCaaS & Cloud-Based UC Problem Solve
How UCaaS solves the cost of poor communication
Legacy UC systems are no longer enough to support today's employee communication needs. Explore why migrating to UCaaS is key to mitigate the cost of poor communication.
Sponsored Sites
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Hyperautomation
Create a Powerful, Unified Experience with Hyperautomation and Low-Code
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IT Workflows
Transform Your Organization With Modern and Resilient IT Services
Learn how ServiceNow’s IT solutions can help your organization seize the upside of operational resilience and raise employee agility.
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Security
Transform Your Network Security: Secure, Agile, and Ready for the Future
Experience a revolution in network security with Secure Network Transformation solutions. Learn how TATA Communications’ comprehensive approach ensures unparalleled protection, performance, and flexibility for your network infrastructure.
Find Solutions For Your Project
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Evaluate
Enterprise AR and VR: Building the UC business case
Enterprise VR and AR enable immersive collaboration, virtual training and improved CX, but also require careful consideration of business goals, costs and industry needs.
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Comparing Microsoft Teams free vs. paid plans
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Focus rooms vs. huddle rooms: Optimizing collaboration spaces
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Assessing the value of agentic AI in unified communications
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Problem Solve
How UCaaS solves the cost of poor communication
Legacy UC systems are no longer enough to support today's employee communication needs. Explore why migrating to UCaaS is key to mitigate the cost of poor communication.
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Plan your meeting rooms for return to office success
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How to enable and set up Copilot in Microsoft Teams
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Why is SIP trunking better than PRI and BRI?
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Manage
Navigating UCaaS data sovereignty challenges
Data sovereignty regulations continue to increase. Organizations have to carefully plan their UCaaS deployments to ensure that data is protected correctly.
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Redesigning workspaces for the return to office
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Can Microsoft Teams chat be monitored?
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Avaya, Mitel bet on hybrid on-premises unified communications
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Unified Communications Basics
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Get Started
How RCS business messaging transforms communication
RCS gives businesses new ways to communicate with customers, clients and business partners. Learn how to ensure your RCS and unified communications strategies mesh.
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Get Started
CPaaS
Communications platform as a service is a cloud-based delivery model that lets organizations add real-time communications capabilities, such as voice, video and messaging, to business applications by deploying application programming interfaces.
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Get Started
Test your knowledge of E911 compliance requirements
Compliance with E911 regulations must be a core part of an organization's phone system strategy. Take this quiz to see how well you know E911 compliance requirements.
Multimedia
Vendor Resources
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News
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Team collaboration software
Microsoft bets on human-agent team collaboration
At Microsoft Ignite, executives outlined the future of human-agent collaboration where AI agents are gaining specialized roles to enhance team collaboration.
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Google Evolves Its CCAI Services to a Full CCAI Platform
The expanded Contact Center AI (CCAI) is now a full end-to-end platform designed to help companies reimagine customer experiences.
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The New Career Skills the AI Era Will Require
Forget the classic STEM toolbox – according to pros at Enterprise Connect, these new areas of expertise will be in demand.
Search Unified Communications Definitions
- What is communications platform as a service (CPaaS)?
- What is Cisco Webex? Everything you need to know
- What is video conferencing?
- What is a virtual contact center?
- What is podcasting?
- What is Real-Time Transport Control Protocol (RTCP)?
- What is telephony?
- What is SIP trunking (Session Initiation Protocol trunking)?

