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Salesforce's AI-powered Einstein Call Coaching now available
30 Jul 2020Salesforce's Einstein Call Coaching has moved out of pilot testing, during which a steel building manufacturer saw a 60% reduction in time spent manually analyzing customer calls. Read More
Salesforce Field Service features added to Winter '21 Release
01 Sep 2020Salesforce Field Service users can better pinpoint arrival times for their customers as well as other new capabilities coming in the Winter '21 Release. Read More
Buyers, don't overlook small and midsize ERP providers
26 Jan 2021Acumatica, Epicor, IFS and the Salesforce platform ERPs are among lower-profile players that are keeping up with the big four in cloud options and technical innovation. Read More
18 sustainability management software providers to consider
11 Apr 2023Various software tools are available to help manage ESG and sustainability initiatives. Here's a look at 18 sustainability management vendors and their products. Read More
New strategies needed to close the cyber security skills gap
05 Oct 2021Teaching cyber security in schools is a long-term solution to a present-day problem Read More
The ephemeral composable stack - Infor: The composition complexity conundrum
09 Jul 2021There’s that strange moment when you walk into an enterprise technology ‘show floor’ after the breakfast, keynotes, handshakes (hand sanitiser application) and the point where you grab a free ... Read More
FinancialForce adds Einstein Analytics to back office
22 Oct 2018FinancialForce added an analytics layer to its Professional Services Automation product to help its users find better insights in their back-office applications. Read More
Planned $1.35B Salesforce ClickSoftware buy beefs up field service
09 Aug 2019Salesforce's ClickSoftware acquisition is aimed at improving Salesforce's field service management offering against SAP and Oracle. Read More
Salesforce Apex developers tap into CircleCI's CI/CD engine
13 Aug 2020CircleCI has teamed up with Salesforce to help developers building applications on Salesforce's Java-like Apex development platform tap into the CircleCI CI/CD engine. Read More
AI-powered CRM platforms compared
09 Nov 2022CRM vendors can apply fundamental AI capabilities in various ways. Learn about the similarities and differences between AI functionality in the major CRM platforms. Read More