IP Telephony ROI
Top Stories
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Tip
09 Nov 2021
5 ways AI can turbocharge enterprise voice for a new era
Five trends spotlight how AI could revolutionize how an old technology -- voice -- will be deployed in tomorrow's work environment. Continue Reading
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Tip
26 Oct 2020
Enterprises mull software-based business phone alternatives
Cellphone usage has outpaced POTS in the home, so why are enterprises still using desk phones? Business phone alternatives can save companies time and money. Continue Reading
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Definition
10 May 2021
Internet Protocol (IP)
The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the internet. Continue Reading
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Tip
26 Oct 2020
Enterprises mull software-based business phone alternatives
Cellphone usage has outpaced POTS in the home, so why are enterprises still using desk phones? Business phone alternatives can save companies time and money. Continue Reading
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Tip
21 May 2019
How to structure a VoIP budget when moving to the cloud
When migrating to cloud communications, reevaluate your budgets to consolidate overlapping collaboration features, retire hardware and transition to an Opex model. Continue Reading
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Answer
03 Apr 2019
How do you prepare for porting business phone numbers?
Porting business phone numbers to your UCaaS provider may be more complicated than you realize. Learn three ways you can prepare your organization for porting. Continue Reading
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News
24 May 2018
Polycom cloud service simplifies device management
A new Polycom cloud service will help businesses manage and monitor Polycom desk and conference room phones. The vendor plans to expand the service to cover video endpoints later this year. Continue Reading
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News
27 Apr 2018
Avaya partners with Afiniti for intelligent call routing
Avaya will add intelligent call routing to its contact center platforms. The vendor is partnering with Afiniti, which uses artificial intelligence to match customers with agents. Continue Reading
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Feature
16 Oct 2015
Mitel VoIP 3300 series controllers: Product overview
The Mitel VoIP platform consists of the 3300 series controllers. With support for up to 2,000 SIP trunks, the 3300 series can replace legacy telephony in small or large businesses. Continue Reading
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Feature
14 Oct 2015
ShoreTel phone system: Product overview
The ShoreTel VoIP system boasts several voice switches, simplified administration and automated backup. The premises platform is ShoreTel's replacement for PBX telephony. Continue Reading
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Feature
02 Oct 2015
Cisco UCM voice over IP system: Product overview
Designed for small and medium businesses, as well as large enterprises, Cisco UCM provides voice over IP technology that can replace a legacy telephone system. Continue Reading
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Feature
27 Aug 2015
Comparing the leading VoIP vendors and their products
Before purchasing a VoIP system, enterprises need to carry out careful research as VoIP vendors offer intricate products with varying capabilities. Continue Reading
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Feature
07 Aug 2015
Toshiba IPedge VoIP System Product Overview
The Toshiba IPedge is a secure software-based VoIP system intended to replace legacy telephony. Continue Reading
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News
31 Oct 2006
Enterprises are under prepared for VoIP implementation
A study from vendor SAS Group found that enterprises are unaware of how complicated implementation of VoIP can be and how much technical experience is necessary. Continue Reading
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News
31 Oct 2006
VoIP still raises caution flag with enterprises
VoIP is still an area in which enterprises tread carefully -- with few companies having actual plans to execute a full rollout in the next twelve months, according to a recent EQUS Group study. Continue Reading
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News
10 Oct 2006
Asian SMBs lead VoIP spending
Small and mid-sized businesses throughout Asia will be the top spenders on Voice over IP services this year, according to research consultants Access Markets International Partners. Continue Reading
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News
05 Oct 2006
Open source VoIP proves its skills at university
Sam Houston State University found out first-hand open source VoIP is a viable and cost-effective solution to pricey service provider VoIP options. Continue Reading
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News
14 Sep 2006
FMC saves costs for mobile VoIP
FMC is enjoying a resurgence in interest as enterprises explore its ability to save costs on such features as mobile VoIP. Continue Reading
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News
15 Aug 2006
POTS wins bid over VoIP
Contrary to the proposed benefits touted by VoIP vendors, Plain Old Telephone Service can still offer the best value -- as the state government of Washington recently found out. Continue Reading
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News
05 Jun 2006
FCC could short-change VoIP
A possible FCC ruling could require VoIP providers to pay into the Universal Service Fund -- off-setting lost revenue from soon-to-be-exempt DSL -- and reducing the cost-savings which originally inspired enterprises to switch. Continue Reading
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News
01 Jun 2006
What's the deal with IP softphones?
For Nissan North America, installing softphones on corporate laptops has not only reduced overseas cell phone bills, but also saved the corporation from initiating a complete rip-and-replace VoIP upgrade. Continue Reading
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News
18 Apr 2006
Group contracting: VoIP save cities and states big money
For many western big-sky states, local governments find that VoIP and group contracting can save them a significant amount of money. Continue Reading
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News
04 Apr 2006
Universities utilize VoIP to increase revenue, annual giving
In addition to VoIP's much-touted cost savings on long-distance charges, many universities are learning how VoIP can help increase their annual revenue from donations. VoIP also offers other ways for universities to build new or redevelop old revenue sources. Continue Reading
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News
04 Apr 2006
Revenue boosts driving VoIP convergence
A new study from research firm Frost & Sullivan states that many companies are making the switch to VoIP and hosted IP telephony for the potential to boost revenue over cost savings on long distance. Growing confidence in hosted IP telephony is another contributing factor, as more leading vendors are offering a wider variety of new solutions. Continue Reading
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News
23 Mar 2006
VoIP not always best option
Analysts recently discussed whether VoIP really lives up to the hype of better affordability and productivity. Renegotiation of current phone service contracts was proposed as a better option for some businesses. Continue Reading
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News
14 Mar 2006
Cost-saving, not glamorous features, lure SMBs to VoIP
Small and medium-sized businesses are choosing VoIP because of the cost-saving element versus the lure of multiple features. Continue Reading
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News
09 Mar 2006
VoIP offers more than cost savings
For many companies, VoIP is more than a cost reduction measure. Continue Reading
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News
01 Nov 2005
Vendor cooperation key to enterprise VoIP adoption
The slow VoIP adoption rate among enterprises can be attributed to integration issues and less than stellar cost vs. value propositions. The technology is sound, but if adoption rates are to increase, the International Packet Communications Consortium (IPCC) suggests that wireless network providers, WiFi/VoIP equipment vendors and VoIP application providers need to work together. Continue Reading