Get started

Get started

Bring yourself up to speed with our introductory content.

• Everything CIOs need to know about IT business continuity plans

  Carrying out a BC plan has become vital to organizations, especially as they deal with the effects of the pandemic. Here, we discuss what the plan entails and the role the CIO plays. Continue Reading

• The 5 CMMC levels and how to achieve compliance

  While the CMMC certification process is still in development, IT leaders should get familiar with the five CMMC levels and learn how to comply with the security maturity model. Continue Reading

• What is the Dodd-Frank voice recording rule for the swaps market?

  A Dodd-Frank rule requires swaps dealers to record voice communications, which regulators designed to deter illicit financial activity and improve financial compliance. Continue Reading

• Emotion AI shows promise for IT leaders in the enterprise

  Although still in its infancy, experts have no doubt that artificial emotional intelligence will be of great value. Here's why your organization should develop a strategy. Continue Reading

• Successful digital ecosystems depend on cloud services

  Business models are changing in the digital age, requiring companies to create sometimes unexpected partnerships, enabled by the widespread availability of cloud services. Continue Reading

• Definitions to Get Started

  • What is a quantum circuit? Quantum vs. classical circuit
  • What is prescriptive analytics?
  • What is the Risk Management Framework (RMF)?
  • What is an IT strategic plan (information technology strategic plan)?

  • What is financial risk management?
  • What is a risk management specialist, and what does one do?
  • What is third-party risk management (TPRM)?
  • What is scenario analysis?

  View All Definitions

• How to negotiate a good software subscription agreement

  A big mistake IT execs make in negotiating software subscription deals is overbuying. Here are seven steps from ClearEdge Partners' Rachel Annello that will lead to a better deal.Continue Reading

• The evolution of RPA, from macros to process transformation

  RPA evolved from technology debuted in the 1950s and '60s and was developed to today's standards by the industry's leading vendors. It's future? Think AI.Continue Reading

• The rise of RPA bots and the role of C-level decision makers

  According to new research, there will be 3 million RPA bots running in the enterprise in 2020. As RPA bots proliferate, C-level decision makers must take steps to ensure their RPA programs deliver tactical and strategic benefits. Check out this ...Continue Reading

• AR headsets: 5 tips to get you started

  Still in their adolescence, augmented reality headsets are poised for a growth spurt. Will you be ready? Here are some tips for a successful deployment.Continue Reading

• Championing IT operational excellence: The strategic CIO's first day

  CIOs may be tempted to roll out their strategic initiatives to C-suite peers on day one, but savvy CIOs know IT operational excellence is step No. 1.Continue Reading

• Approach customer engagement by first asking good questions

  Organizations need to align their customer strategy with their technology and know how to gather and use the right customer data when integrating all the components.Continue Reading

• Fashion a first-rate customer experience management program

  Learn how to choose and implement the strategy, policies and digital tools that deliver customer satisfaction while keeping essential data and systems secure.Continue Reading

• 4 steps to a blockchain implementation

  If you're not experimenting with blockchain, you're behind the curve. Our step-by-step guide on implementing blockchain dissects the challenges, best practices and payoffs.Continue Reading

• 3 important steps to get started with AI

  David Petersson lays out three steps that will change how you think about AI and help your business get started with AI.Continue Reading

• AI in IT infrastructure transforms how work gets done

  Cutting through the hype around AI has become a major job for IT leaders. Our in-depth guide on where and how to add AI to your IT infrastructure will help.Continue Reading

• Build a digital transformation strategy with software at its core

  What is a winning digital transformation strategy? For many companies, it starts with an overhaul of their software environments. Our comprehensive guide explains how it's done.Continue Reading

• Andrew Ng's AI playbook for the enterprise: 6 must-dos

  AI legend and online education pioneer Andrew Ng has developed an AI playbook for businesses. Here are six must-dos.Continue Reading

• When does the state of quantum computing become relevant for CIOs?

  What do CIOs need to know about the state of quantum computing? Forrester Research provides some guidance.Continue Reading

• EU GDPR terms to know

  Compliance regulations can be complicated to follow, particularly in the new age of data privacy. Here's a breakdown of the must-know terms for companies who are subject to GDPR.Continue Reading

• The shift to edge computing is happening fast -- here's why

  Whether you call it the Fourth Industrial Revolution or digital transformation, enterprise IT is being changed fast, and forever, and edge computing is a big reason why.Continue Reading

• RPA software harnesses the potential of a digital workforce

  RPA software cuts costs, boosts efficiency and frees employees from mind-numbing tasks. But governance challenges must be faced.Continue Reading

• High-performance computing use cases and benefits in business

  High-performance computing has moved from the rarified realm of research and government and into the enterprise. Learn how systems are evolving to handle data and deliver profit.Continue Reading

• The urgent need for enterprise AI governance -- and where to start

  By 2022, 65% of CIOs will be tasked with modernizing governance policies to reflect the risks and opportunities posed by AI technologies. Here's why it can't be a one-person job.Continue Reading

• AI cybersecurity benefits are real, but not automatic

  Smart tech promises security and other benefits, but they don't come automatically. Learn how these tools work and where they can work best in your organization.Continue Reading

• AI security tech is making waves in incident response

  Experts weigh in on the latest smart cybersecurity tools -- how they work, the implications for your IT security team and whether the investment is worth the expense.Continue Reading

• Free IT mission statement examples for CIOs

  These free IT mission statement examples and how-tos can help CIOs and their IT departments identify and refine their organizational goals.Continue Reading

• Include dark web security strategies to strengthen security framework

  As dark web security threats rise, enterprises should begin incorporating strategies to understand and implement dark web cyber-security measures.Continue Reading

• What is embedded intelligence and how can CIOs prepare for it?

  Deloitte advises CIOs keep their eyes on a new application of AI. The consultancy calls it pervasive intelligence.Continue Reading

• How can companies build a strategy for monetizing data?

  To extract value from data, most companies will face people, process and technology challenges. Matt Maccaux explains the ins and outs of monetizing data.Continue Reading

• How automating feature engineering can help data scientists

  Feature Labs CEO Max Kanter explains how automating feature engineering for machine learning can help data scientists and why CIOs should care.Continue Reading

• With AI techniques, don't get stuck in the data quantity rut

  Gartner's Erick Brethenoux gives practical advice on how CIOs can get started with AI. One of his tips: Think data quality, not data quantity.Continue Reading

• Improve your digital transformation plan: 3 tips from EY's Jeff Wong

  EY's chief innovation officer believes a successful digital transformation plan rests on building an ecosystem of internal champions and outside experts who don't think alike.Continue Reading

• An 18-month-old virtual agent at Credit Suisse gets its bearings

  Credit Suisse's Jennifer Hewit shares lessons learned while launching the bank's first virtual agent, Amelia. Hiring a neuroscientist, rebranding the agent and managing expectations proved crucial for persuading employees to give the bot a chance.Continue Reading

• ITSM program: Tips on where to start, from a CIO who's been there

  Link Alander has spent nearly a decade taking Lone Star College's ITSM program from subpar to superior. Here, he offers some tips for CIOs just getting started.Continue Reading

• What are the benefits of ITSM for fast-moving businesses?

  IT service management helps enable digitization, but CIOs will have to invest resources to develop an effective ITSM program. Here are six benefits of ITSM that help make the case.Continue Reading

• In a hot RPA market, the 'rule of five' keeps CIOs focused on use cases

  The robotic process automation market is advancing at a rapid clip. "Market growth is exceeding our greater than 50% CAGR to get from $500 million to $2.8 billion in five years," said Craig Le ...Continue Reading

• AR headsets in the enterprise: An expert perspective

  In his book, The Fourth Transformation, Shel Israel makes the argument that augmented reality -- the superimposition of digital information on the real world -- is the next technology innovation ...Continue Reading

• When running IT like a business, consider the bagel shop

  Ciena Corp. CIO Craig Williams expounds on the importance of running IT like a business and how to identify the type of IT people who can execute on that strategy.Continue Reading

• Chief data officer role today: Less on defense, more on offense

  Customer experience is front and center for every member of the C-suite today -- from the CEO down. That goes for the chief data officer role, too. CDOs were once seen as the high stewards of data ...Continue Reading

• How to start a blockchain project: Questions for IBM's Jerry Cuomo

  A blockchain project starts with a belief that business needs to be done in a different way. Here's what happens next, including the role CIOs play in a blockchain journey.Continue Reading

• An AI-machine learning data challenge: Predicting the unpredictable

  A difficult test for companies wanting to capitalize on huge amounts of data and emerging tech is getting it to fit what they can't see, says MIT's Iyad Rahwan.Continue Reading

• The time to think about post-quantum cryptography is now

  Rob Clyde, chairman-elect of ISACA's board of directors, worries a lot about the world according to qubits. He explains why here -- and why post-quantum cryptography should matter to CIOs.Continue Reading

• Artificial intelligence center of excellence emerges as best practice

  One way for enterprises to get a grip on an AI strategy that makes sense for them is to establish an artificial intelligence center of excellence.Continue Reading

• Digital transformation program: How to drive business success

  When embarking on their digital transformation journey, CIOs must first understand the problems they are trying to solve. CIO Bill Gillis explains why.Continue Reading

• CISO soft skills in demand as position evolves into leadership role

  Cybersecurity industry veteran Joan Pepin discusses how the evolution of the CISO role has made soft skills essential to thrive in the information security field.Continue Reading

• IT pros name users, GDPR as biggest cloud computing security threats

  The cloud is growing faster than companies can prepare for cloud computing security threats, a quartet of tech leaders say at a Boston forum. But managing risk is within reach.Continue Reading

• Best practices for cloud security: Be cognizant of what's in the cloud

  In this Ask the Expert, Booz Allen Hamilton's Anil Markose offers the cloud security best practices organizations need to protect their cloud information.Continue Reading

• Machine learning use case to ID unhappy employees

  Telus International CIO Michael Ringman analyzes the machine learning use case he launched to curb high attrition rates in call centers.Continue Reading

• Some types of artificial intelligence aren't ready for their close-up

  Michael Ringman, CIO at TELUS International, has a unique vantage point on artificial intelligence and how the technologies under the AI umbrella are developing. He's helping build an artificial ...Continue Reading

• Gartner on blockchain: Questions to ask and lots of caveats

  It's immature, misunderstood, untested in the enterprise, risk-laden -- and needs to be on the CIO agenda. Gartner's Nick Heudecker frames the blockchain questions you should be asking.Continue Reading

• Fostering human-machine collaboration is a CIO's job

  Uncover why human-machine collaboration was singled out in a Forrester Research report that says it's time for enterprises to embrace AI in the workplace -- and IT has a special role to play.Continue Reading

• Tackling security debt: The role of risk register, patch management

  In this Q&A, Akamai's Dave Lewis offers pointers on how to address security debt and also discusses how organizations can avoid incurring such debt.Continue Reading

• At Accenture, benefits of public cloud are business benefits

  In this Q&A, infrastructure chief Merim Becirovic reports on the consulting company's cloud journey, discusses new technologies cloud will make possible and offers some getting-started advice.Continue Reading

• Bold cloud computing plan puts Accenture on fast track

  Three years ago, the consulting company aimed to go from 10% in the public cloud to 90%. How's it faring? Infrastructure chief Merim Becirovic tells in this interview.Continue Reading

• CIOs won't own enterprise machine learning -- they'll enable it

  How can CIOs support an enterprise machine learning initiative? They can start by building a data lake.Continue Reading

• Security debt: Why you should pay attention

  Akamai's Dave Lewis -- a speaker at the upcoming RSA Conference 2018 -- discusses how organizations build security debt over time and its potential risks.Continue Reading

• Readying your IT shop for RPA software

  IT's role in an RPA implementation varies depending on the scope of the project and the company's enterprise architecture. Here's how Fannie Mae, Duke Energy and Abbyy handle RPA.Continue Reading

• Crypto-agility: Strategies and best practices to get there

  Staying crypto-agile is vital for data security. Venafi's Paul Turner discusses how to establish crypto-agility and the need for creating an inventory of cryptographic assets.Continue Reading

• Data, the cloud and its impact on the job of CIO

  Cloud computing has made it so easy to create data and move into and out of business, according to one tech vendor exec, it's changed the focus of the job of CIO.Continue Reading

• Vendor briefing on standardizing processes for RPA services

  Robotic process automation (RPA) services promise eye-popping returns on investment. Here, a veteran business process improvement expert talks about his experiences in preparing Fortune 100 ...Continue Reading

• Serverless computing architecture won't kill containers

  As a way of building applications, serverless computing architecture is gaining in popularity. But it won't replace containers or any other development method, Red Hat's Rich Sharples says.Continue Reading

• Artificial intelligence strategies tackle 'reasonable goals' -- not moonshots

  The Gartner Data & Analytics Summit I've been writing about recently was filled with prescriptive advice for data analytics leaders. Much of that advice, unsurprisingly, was focused on the ...Continue Reading

• Serverless computing model puts the developer in the driver's seat

  The application design method is all the rage in IT circles. A former developer sounds off on what it's good for -- and what it isn't.Continue Reading

• Savvy reasons not to use public cloud platforms

  Going to the cloud could lead to business benefits aplenty. Yet, for some, sticking to terra firma may be the solid choice.Continue Reading

• Today's great cloud challenge: The hybrid IT puzzle

  Companies are still in an early phase of a big cloud challenge: managing a mishmash of public and private cloud systems and data centers. And they may have to wait on vendors to help tackle it.Continue Reading

• How can the CISO become a business enabler?

  For a cybersecurity program to be effective, CISOs must be viewed as business enablers. Kudelski Security's John Hellickson offers tips on how CISOs can make the transformation.Continue Reading

• Who needs a tech futurist? In today's world, you do

  A Chicago consulting outfit hires a tech futurist to help clients prepare for the fast-coming next waves of technology. But looking at the future to prepare today isn't just for consultants.Continue Reading

• How to create the best RPA architecture

  Enterprises are embracing robotic process automation to automate rules-based, repetitive tasks in a cost-efficient manner. ROI depends on having the right RPA architecture.Continue Reading

• AI in the enterprise: A framework for success

  Developing an AI use case that lays out what the project will cost, the value it will provide and the potential risks it will bring can be a head scratcher for CIOs. AI in the enterprise is ...Continue Reading

• Understanding of cloud computing ERP clearing -- but still foggy

  Companies drawn to the centralizing simplicity of cloud computing ERP need to fully grasp the characteristics that make it different from on-premises software, according to the Cloud Security Alliance.Continue Reading

• Cloud ERP systems present 'business-critical' security challenges

  Where does the data live? Who -- the provider or the customer -- is responsible for securing what? They're vital questions to ask when mulling a cloud move, a new report posits.Continue Reading

• Cloud computing ecosystem: Greater than the sum of its parts

  The cloud affords companies the freedom to try new things fast. But they also risk "totally losing control," says analyst Liz Herbert. A cloud computing ecosystem imposes a sense of order.Continue Reading

• AI in the workplace: Try it, you'll like it

  Google and its big tech compatriots know what we're up to much of the time; it won't be long before employers do too. Welcome to the future workplace; behold the quantified worker.Continue Reading

• Among AI use cases that matter to CIOs, ITSM ranks high

  AI use cases for your ITSM program abound, but early adopters caution that vendor offerings are immature and will require hands-on testing for best results.Continue Reading

• Prepare now for an AI-assisted ITSM strategy

  What does it mean to have an AI-assisted ITSM strategy? Pink Elephant's Jennifer Wels outlines seven areas where AI can be applied to ITSM.Continue Reading

• Some may not know it, but companies want CIOs with cloud expertise

  Organizations know what benefits cloud computing can bring -- and they're seeking out IT leaders with cloud expertise to make them a reality.Continue Reading

• In digital era, CEO's job is to score with tech

  Lisa Pearson, chief exec at data analytics company Umbel, discusses the CEO's job -- ever-slanting toward tech -- in a time of the "superpower consumer."Continue Reading

• Enterprise data analytics strategy: A guide for CIOs

  This Essential Guide explores enterprise data analytics strategies and how to select the right infrastructure, management tactics and technologies for your organization.Continue Reading

• Instagram

  Instagram is a free, online photo-sharing application and social network platform that was acquired by Facebook in 2012.Continue Reading

• 'Proof of value' -- not proof of concept -- key to RPA technology

  Companies interested in robotic process automation (RPA) technology get fixated on proving it works, not its business value. Here's how to fix that.Continue Reading

• Unclouding: How one company reversed the cloud migration process

  As cloud use matures, more companies are considering scaling back and starting a reverse cloud migration process. Here is one IT officer's 'unclouding' experience.Continue Reading

• The new products development process and IT innovation

  Most people don't know what their company's business objectives are. But for IT to contribute to a successful new products development process, your team needs to know.Continue Reading

• Break the bottleneck with this new IT/business engagement model

  CIO teams need to interact more directly with business stakeholders -- from the digital sophisticates to the digital naïfs. Here are five elements of a new business engagement model.Continue Reading

• The power of positive four-letter words to unlock employee potential

  Four-letter words like can't and don't crush an employee's potential and quash creativity. Have the courage to use positive four-letter words and watch what happens.Continue Reading

• Key IT metrics: A CIO guide

  As technology and the business evolve, so do IT metrics. In this Essential Guide, learn how to navigate KPIs, IT investment and cloud cost optimization techniques.Continue Reading

• Writing a statement of work? Here's what you should include

  A project's success can hinge on having clear and specific details about it. Download this free checklist to see critical elements of a statement of work.Continue Reading

• Free statement of work template examples for CIOs

  Statements of work are critical in helping CIOs keep projects on track and meet business goals. Check out these free statement of work template examples.Continue Reading

• How organizational agility will save and destroy your company

  Aiming for organizational agility? Prepare to change how you scope work, structure teams, develop talent, practice leadership, and deliver and sell your products.Continue Reading

• Building an online game platform: Startup caters to developers

  The online game platform startup STOVE aims to solve the catch-22 of platform businesses by offering business assistance to its content producers, in addition to user analytics.Continue Reading

• Pixar president on why building a 'fail fast' culture is hard

  The duality of failure, IBM's bet on cognitive computing, and the difference between a data officer and an analytics officer: The Data Mill reports.Continue Reading

• A CIO's guide to enterprise cloud migration

  Considering an enterprise cloud migration? This Essential Guide delves into the process and lays out best practices for getting the job done.Continue Reading

• Infographic: Strategic IT plan checklist for CIOs

  A company's IT strategy can determine whether it sinks or floats in today's competitive marketplace. Download our free checklist to find out what components should be in your strategic IT plan.Continue Reading

• Larry Wall's programmer virtues and 'vices'

  IT pros who are lazy, impatient and hubristic are just what CIOs need. Gartner analyst Danny Brian explains why in this SearchCIO tip.Continue Reading

• CIO guide to project management basics, DevOps and Agile

  In this Essential Guide, learn project management basics and get expert advice on how to get the most out of DevOps and i an Agile digital strategy.Continue Reading

• Profiles in digital leadership at Forbes, CBS, US Bank

  Forbes, CBS and US Bank use social media marketing, mobile devices, Agile project development -- and strong IT-marketing partnerships -- to drive digital projects.Continue Reading

• Loss of focus chief reason for startup failure

  Too much passion, too little passion, too many cooks -- there are many factors that can lead to loss of focus and, ultimately, to startup failure.Continue Reading

• Free RFP template examples for ERP

  Use these free RFP template examples for ERP to make the best use of your business' technology resources.Continue Reading

• Three steps to keep IT policies and procedures regulatory compliant

  Corporate compliance and risk management expert Jeffrey Jenkins shares how he ensures IT policies and procedures remain in sync with current compliance regulations.Continue Reading

• The new BPM program: A focus on data-driven business outcomes

  With an emphasis on data-driven business results, the new BPM program is giving CIOs the tools to help grow the business.Continue Reading

• Preparation underway for Dodd-Frank conflict mineral disclosures

  Dodd-Frank conflict mineral provisions create new disclosure rules for public companies. In this tip, learn how to prepare for the regulations.Continue Reading