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Help desk vs. service desk: What's the difference?

Help desks deliver tactical, immediate technical support for specific issues, while service desks offer strategic, comprehensive management of business services.

News

In an FTC antitrust win, Meta could face divestitures

The FTC argues that Meta acquired Instagram and WhatsApp to eliminate competition in social media networks. If the FTC wins its case, Meta could be forced to sell those products.

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Google settlement may affect DOJ antitrust remedies

Google faces numerous antitrust challenges and has agreed to spend $500 million revamping its regulatory compliance structure in a settlement with shareholders.

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Trump wants to axe rules affecting business competition

As the FTC and DOJ work to assess what rules to cut, lawmakers disagree on how deregulation will affect U.S. markets.

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CIO Basics

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    What is a procurement plan?

    A procurement plan -- also called a procurement management plan -- is a document that is used to manage the process of finding and selecting a vendor.

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    What is a quantum circuit? Quantum vs. classical circuit

    Quantum circuits are systems consisting of logic gates that operate on quantum bits (qubits) to process information and perform calculations based on principles of quantum mechanics.

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    What is prescriptive analytics?

    Prescriptive analytics is a type of data analytics that provides guidance on what should happen next.

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