HR and artificial intelligence
Artificial intelligence techniques, such as machine learning and natural language processing, are increasingly being used to improve the quality of talent analytics, employee engagement, recruiting and other data-intensive parts of HR. Read about the convergence of artificial intelligence and HR.
Top Stories
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Feature
01 Sep 2022
How are recruitment and talent acquisition different?
Learn the difference between talent acquisition and recruiting, including the strategic implications each has for your organization and the technologies that help the most. Continue Reading
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Feature
30 Aug 2022
9 keys to a killer recruitment marketing strategy
In a hiring market that presents unprecedented challenges, every HR and recruiting team needs to develop a marketing strategy to attract top-notch candidates. Here's how. Continue Reading
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Tip
16 Aug 2022
How AI is transforming the talent acquisition process
Machine learning, natural language processing and RPA can source candidates faster, match their skills better and vet them with less bias. An HR technology expert explains how. Continue Reading
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News
09 Dec 2021
How an AI startup is trying to fix gender bias in the workplace
Startup Pipeline Equity provides enterprises with an AI platform to help make decisions about hiring, pay, performance, potential and promotion -- free of bias. Continue Reading
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News
02 Nov 2021
EEOC worries about 'snake oil' products in AI recruiting
The chair of the Equal Employment Opportunity Commission says users, not vendors, are responsible for AI recruiting bias. It has launched an effort to investigate AI use. Continue Reading
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News
18 Oct 2021
'Intelligent workplace' tools, video calls create anxiety
The role of technology and automation in the so-called 'intelligent workplace' was the focus of a lively debate at a conference last week. Video conferencing was cited as a particular problem. Continue Reading
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News
20 Sep 2021
Recruiting AI systems under fire for excluding workers
AI recruiting tools focus on hiring efficiency rather than efficacy, according to an Accenture-Harvard Business School study. The U.N. believes AI is fostering human rights abuse. Continue Reading
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Podcast
31 Aug 2021
Trust but verify: Digging into audits for AI algorithm bias
TechTarget editors discuss efforts to remove bias from AI and why algorithm auditing could be a fix -- provided challenges related to trust and standardization can be overcome. Continue Reading
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Feature
25 Aug 2021
HR can help support employees' mental health, well-being
Employees are more worried and stressed than ever before. Here's a look at how business and HR leaders can get serious about mental health and well-being in the workplace. Continue Reading
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Feature
06 Jul 2021
Top 20 strategic L&D terms learning pros should know
Career development is key to employee retention, and effective L&D initiatives start with an understanding of important learning concepts. Here are 20 of the most important. Continue Reading
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Guest Post
30 Jun 2021
A role for AI and humans in the recruiting process
Artificial intelligence tools can help job seekers find the right role and help employers close the skills gap. But AI can't replace human intelligence -- at least, not yet. Continue Reading
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Feature
31 Mar 2021
How to prevent employee burnout: 6 essentials
Preventing employee burnout can be more difficult during the COVID-19 pandemic, but companies should help employees before they hit that point. Here are some strategies to try. Continue Reading
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Feature
19 Mar 2021
Future workplace planning emphasizes collaboration, flexibility
ServiceNow's Kevin Nanney discusses the technologies businesses are implementing to smartly manage and reshape their offices into flexible, collaborative neighborhood workspaces. Continue Reading
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Guide
19 Mar 2021
Workforce strategy and planning in times of crisis
HR, IT and facilities managers are focused on reconfiguring workplaces and the technologies that ensure the safety, productivity and privacy of employees returning to the office. Continue Reading
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Feature
18 Mar 2021
HR technology platforms advance return-to-office plans
ServiceNow's Kevin Nanney discusses the tools and technologies businesses are implementing to ensure worker safety, boost employee engagement and consolidate digital workflows. Continue Reading
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Guest Post
26 Feb 2021
5 assets working mothers bring to the workplace
Mothers are an important -- and often undervalued -- sector of the workforce and offer a number of assets. Learn why HR and managers should work to keep them on staff. Continue Reading
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News
14 Jan 2021
Democrats push for AI bias testing
Lawmakers in states and Congress are showing increasing interest in guarding against AI bias. Legislation in California and New York City seeks system audits. Continue Reading
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News
17 Dec 2020
Southwest: Recruiting chatbots improve productivity
The pandemic didn't stop the evolution of HR tech. MGM launched new sites to help employees, and Southwest Airlines measured the effectiveness of its recruiting chatbots. Continue Reading
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News
29 Sep 2020
How Trump, Biden see automation and AI
The impact of automation and AI on the U.S. workforce has been a longstanding issue in presidential politics. That may be true again at tonight's presidential debate. Continue Reading
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News
29 Sep 2020
Oracle HCM Cloud gets on-demand pay, internal talent market
Updates to the Oracle HCM Cloud platform include on-demand pay, internal talent marketplaces, more automation and an expansion of employee experience features. Continue Reading
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News
08 Sep 2020
TikTok data could be gold mine for ERP, HR systems
TikTok's data and AI tech may have applications beyond marketing. That could be why Microsoft and Oracle, two enterprise tech powerhouses, may be interested in the company. Continue Reading
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News
03 Sep 2020
To improve veteran hiring, U.S. turns to AI platform
The U.S. is nearing a final decision on a job matching platform to improve the odds that military veterans, who are leaving the service, will find the right civilian occupation. Continue Reading
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News
24 Aug 2020
Aaron Au looks back on SuccessFactors, looks ahead at Gloat
Aaron Au co-founded SuccessFactors, which helped bring about HR's shift to cloud-based platforms. Here's how Au, now chief strategy officer at Gloat, changed the face of HR software. Continue Reading
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News
20 Aug 2020
Sen. Kamala Harris concerned about AI's use in HR
If U.S. Sen. Kamala Harris becomes vice president, she may use her new position to seek action over the use of AI in HR, especially around facial analysis technologies. Continue Reading
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News
01 Jul 2020
Feds nix college degree requirement for merit-based hiring
President Trump has ordered federal agencies, which employ 2.2 million, to move to merit-based hiring by the end of the year. This may require an HR technology upgrade. Continue Reading
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Feature
20 May 2020
AI in HR recruitment targets high-demand technology talent
As demand for technology talent persists, even during pandemic times, AI, chatbots and machine learning play an increasingly critical role in hiring choosy candidates. Continue Reading
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News
09 Apr 2020
Food industry turns to AI hiring platform to fill 1M jobs
The food industry is hungry for employees. It has a shopping list of occupations it needs filled to keep essential food producers and grocers stocked with workers. Continue Reading
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News
27 Mar 2020
Farmers Insurance piloting human-like VR training
VR training has become a best practice at Farmers Insurance Exchange. Its claims adjusters are being exposed to more scenarios and learning how to do their jobs faster with the help of VR. Continue Reading
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Feature
20 Mar 2020
Transformational HR in 2020: 7 strategies for agility and tech mastery
CHROs and their teams must grow their people, business and technology skills as they focus on curating the employee experience. This roadmap will guide leaders and departments. Continue Reading
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Feature
17 Mar 2020
Clarity key to Southwest Airlines smooth candidate experience
To create a great candidate experience, Southwest Airlines focuses on clarity in its recruiting processes. Here's what that looks like and how chatbots are helping. Continue Reading
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News
16 Mar 2020
Coronavirus may deliver an HR tech market shakeout
The HR tech market, which has some 3,000 VC-funded firms, may see big impacts from the new coronavirus. That will depend on how long the crisis lasts and if it triggers a downturn. Continue Reading
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Feature
20 Feb 2020
Why AI won't replace recruiters
Recruiters may consider using both the human element and the data brought in by intelligent tools if it can help them make better hiring decisions, but AI won't be replacing recruiters any time soon. Three experts weigh in on why. Continue Reading
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Tip
14 Feb 2020
8 HR technology trends CHROs should investigate in 2020
Many emerging HR technologies are solidly in the realm of 'must-haves,' while others remain hype. Here's some advice to help you discern which is which. Continue Reading
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Feature
10 Feb 2020
Top 2 HR chatbot examples for the experience-driven job market
Chatbots, which use AI to mimic human conversations via natural language interfaces, are increasingly becoming a mainstay in HR. Here's a look at why that matters. Continue Reading
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Feature
16 Jan 2020
Top 2020 HR trends: Employee and candidate experience, AI and more
In 2020, business and HR will need to use technology and lead with the employee and candidate experience top of mind. Here's what to know. Continue Reading
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Feature
08 Jan 2020
5 recruiting ideas for 2020 HR should explore
The fight for top talent requires planning and turning to new approaches. Here are five recruitment strategies you can use to attract the right job candidates for your company. Continue Reading
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Feature
08 Jan 2020
The impact of technology on HR: The good, bad and daunting
Technology is changing HR in both positive and negative ways, and keeping up with these changes can feel overwhelming. Four leaders share tips for managing the changes. Continue Reading
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Feature
16 Dec 2019
Top 3 ways talent pros can adapt to changing recruitment trends
Emerging technology in recruiting -- such as recruiting AI and chatbots -- is gradually becoming the norm. Here are some skills that recruiters can develop to stay competitive. Continue Reading
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Feature
09 Dec 2019
AI in hiring: Why HR should beware of bias
AI in hiring may seem like the perfect solution to remove conscious and unconscious biases that already exist in people, but technology can't solve everything. Continue Reading
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Feature
03 Dec 2019
Why reducing hiring bias isn't easy
Because people may harbor hidden biases, diversity and inclusion initiatives can be difficult to execute. Take an in-depth look at the issue and learn whether AI can help. Continue Reading
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News
06 Nov 2019
Impact of HR automation shows up in data and surveys
Recruiters are taking on more strategic roles, thanks in part to automation tools. But HR departments are facing another trend: declining budgets. Continue Reading
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Tip
31 Oct 2019
4 future workplace trends HR should understand for 2020 and beyond
The future of work is fueled by technology -- and the skills only people offer. Here are four forces that CHROs and their teams must understand to successfully lead in this change-intensive time. Continue Reading
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News
03 Oct 2019
Attrition reduction efforts advance, deliver results
It's not just recruiting that's getting all the attention in HR. Attrition reduction strategies are gaining ground, as are efforts to improve health and wellness. Continue Reading
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News
02 Oct 2019
Hiring algorithms prove beneficial, but also raise ethical questions
AI-capable tools in recruiting are being adopted by large users, such as Hilton and Delta Air Lines. The tools can cut recruiting time and costs, but they also raise questions about how to vet them. Continue Reading
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News
27 Sep 2019
SAP.iO provides SAP an opportunity to partner instead of acquire
Rather than acquire every company it believes could benefit its customers, SAP is doing something else -- partnering with them. Continue Reading
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Feature
06 Sep 2019
Before deploying recruitment chatbots, define use cases
HR departments can benefit from using chatbots for basic tasks, but the technology will eventually be able to handle more complex requests. Be sure to set clear expectations first. Continue Reading
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News
06 Sep 2019
Paychex software gets upgrade, E-Verify automation
Paychex is staying true to its SMB roots, even though it is adding features to its platform seen in enterprise HR and payroll systems. New features include E-Verify automation. Continue Reading
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Feature
28 Aug 2019
Temper expectations for recruitment chatbots to mitigate failure
Although chatbots are powered by AI, the human factor is a critical factor in their success. That's because chatbots don't have the same instincts and capabilities that humans do. Continue Reading
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Feature
27 Aug 2019
HR technology startups vie for top spot at Unleash conferences
At the U.S. and U.K. Unleash conferences this spring, five startups demonstrated technologies that seek to solve the most pressing challenges HR professionals face. Continue Reading
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Feature
31 Jul 2019
Diversity and inclusion technology isn't perfect, but it's promising
While technology can help companies reduce bias in hiring and talent management, it's not without its flaws. Humans, then, should be careful of trusting AI blindly. Continue Reading
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Feature
19 Jul 2019
Eliminating bias in AI is no easy feat, but fixes do exist
As more companies turn to AI to reduce workplace and recruiting bias, it is important to be aware that the data AI tools draw from may have bias baked in. Continue Reading
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News
26 Jun 2019
AI in HR seen as inevitable -- and unstoppable
HR is preparing to embrace AI tools without knowing exactly what they will deliver or change. Attendees at the SHRM conference believe AI will, at least initially, take on routine jobs. Continue Reading
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News
24 Jun 2019
HR execs express anxiety, interest about AI in HR
There are some 22,000 people at the annual SHRM conference in Las Vegas. It's HR's biggest gathering, and it's becoming more of a technology conference, thanks to AI. Continue Reading
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News
21 Jun 2019
Startup applies AI in hiring to contracting niche
AI is gaining ground in recruiting, hiring and now in contracting. A London-based firm provides some insight about what the future may hold in contracting for niche markets. Continue Reading
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Feature
31 May 2019
How to recycle data from AI for employee engagement efforts
By reusing the data collected for AI algorithms and the insights they generate, enterprises can boost employee performance and improve business processes. Continue Reading
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Feature
21 May 2019
Manage information overload with AI, insight curation tools
With information increasingly spread across several sources, knowledge workers often struggle to find what they need quickly. Tools like Jane.ai and Pandexio can help. Continue Reading
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News
13 May 2019
Employee experience strategy boosts American Airlines CX
American Airlines' 'people first' culture starts with the employee and is underpinned by technology. It's not alone in making the workforce more inclusive. Continue Reading
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Tip
26 Apr 2019
Pre-employment assessment tools enter the smartphone age
AI and sentiment analysis are meant to make new mobile apps better at matching candidates with your organization. But experts say to tread carefully. Continue Reading
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News
19 Apr 2019
Diversity in hiring a key to eradicating AI bias
HR is turning to AI systems to help rank and sort job candidates. But the systems like these are mostly designed by men, who may unknowingly encode their own biases. Continue Reading
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Tip
19 Apr 2019
Technology can aid diversity and inclusion in HCM, with caveats
Vendors are increasingly building AI applications to be bias-free to address concerns around diversity and inclusion. The technology may help raise awareness of inequities that go beyond discrimination. Continue Reading
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Tip
11 Apr 2019
Conversational technology in HR can improve productivity
Voice technology is finding a place in multiple industries from banking to healthcare. HR can also benefit from using the technology to handle common employee requests. Continue Reading
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Tip
26 Mar 2019
Inside SAP CoPilot for SuccessFactors, a digital assistant for HR
SAP's digital assistant, CoPilot, can now be put to use by human resources. Here's a look at how the technology can enable better service delivery through conversational AI. Continue Reading
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Feature
26 Mar 2019
HR chatbot limitations include immaturity, weak implementation
Chatbots have the potential to lighten the load on HR professionals and employees for routine internal communications. But experts advise that organizations wait for technically mature products and plan carefully to ensure successful deployment. Continue Reading
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Feature
05 Mar 2019
HR chatbots move beyond the simple to more complex engagements
With the right combination of good data structure and disparate data source integration, chatbots may well become a go-to guy for employees while spelling relief for HR staff. Continue Reading
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News
22 Feb 2019
Antibias diversity tools grow, spinning off a new market
Antibias software is a rapidly growing HR market, according to a new report that offers what may be the first comprehensive look. Continue Reading
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Feature
12 Feb 2019
HR chatbots take on recruitment, benefits tasks
HR chatbots are taking on straightforward administrative tasks in recruitment and benefits. And that could be a good thing for HR managers. Continue Reading
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News
31 Jan 2019
Culture Amp buys Zugata to tie peer feedback with engagement
Culture Amp, an employee engagement platform, has acquired Zugata, an individual development peer-to-peer platform. An initial benefit for customers may be deeper analytics. Continue Reading
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Tip
25 Jan 2019
Understanding the role of the intelligent enterprise in HR
The intelligent enterprise can streamline HR processes and enable better decision-making with data. It can also aid in recruiting and improving the employee experience. Continue Reading
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News
22 Jan 2019
NYU HR analytics degree aims to produce quants
NYU is launching a graduate degree program to produce HR quants. The program includes analytical skills, coupled with an understanding of HR tech and human behavior in the workplace. Continue Reading
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Feature
08 Jan 2019
Successful data-driven products require user-based design
As HR relies more on data, developers should design products around user needs instead of process needs to alleviate the pressure on HR to work smarter and faster. Continue Reading
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Opinion
20 Nov 2018
Will Kronos AI improve life for hourly employees? Experts are split
The idea of AI in HR seems ubiquitous today, but mostly for salaried workers. A new Kronos AI platform takes aim at the hourly workforce, but can it help? Here's what three experts said. Continue Reading
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News
05 Nov 2018
News briefs: Glint acquisition ties into LinkedIn recruiting
Find out how LinkedIn may use the engagement platform Glint; a fix is developed for the coding problems created by Google for Jobs; and the problems with AI in HR. Continue Reading
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Podcast
26 Oct 2018
Testing the intelligence of AI in HR applications
If an algorithm can't figure out things that it wasn't programmed to do, it's not learning anything and therefore isn't intelligent, says analyst Katherine Jones. Continue Reading
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Feature
11 Oct 2018
How Infor Talent Science works for hiring -- at Infor
An AI-powered screening tool can make a difference with hiring and retention. Here's what happened when Infor used its Talent Science tool internally. Continue Reading
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Feature
10 Oct 2018
4 ways CHROs and their teams can bust through the HR AI hype
The AI washing of technology is real, and it's confusing tech buying teams across companies, including those looking for AI in HR. Here's how to get past that hype. Continue Reading
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News
10 Oct 2018
Workday Rising previews AI tech that draws from customer data sets
Workday is developing algorithms to automate certain tasks, such as anomaly detection. This technology was previewed at Workday Rising, with the tech planned to arrive in 2019. Continue Reading
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Feature
04 Oct 2018
L'Oréal boosts candidate experience with recruitment chatbots
L'Oréal deployed chatbots to help its 145 recruiters process some 2 million applications annually. It also put to rest concerns that automation might replace recruiters. Continue Reading
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News
17 Sep 2018
At HR Technology Conference, Walmart says virtual reality works
Virtual reality may be on the cusp of mainstream adoption for HR. It provides an engaging learning experience for employees, according to one early adopter: Walmart. Continue Reading
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News
13 Sep 2018
Amazon, Intel, NBCUniversal spill buying secrets at HR Tech 2018
HR leaders at the 2018 HR Technology Conference & Expo advise listening to vendor pitches without falling prey to shiny-object syndrome. Here are the nuances of what that means. Continue Reading
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News
12 Sep 2018
New tech trends in HR: Josh Bersin predicts employee experience 'war'
Employee experience, AI and team productivity took the spotlight as blooming trends in HR, as outlined by analyst Josh Bersin to a packed house at the 2018 HR Technology Conference & Expo. Continue Reading
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News
10 Sep 2018
HR chatbots from Google, IBM to be in the spotlight at HR Tech 2018
The growing use of AI-related technologies in HR may increase reliance on big tech vendors. But that isn't keeping the smaller vendors from developing their own tools. Continue Reading
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Feature
04 Sep 2018
SaaS HR a seedbed for innovations in AI, people analytics
The leading edge of 'intelligent' HR technology resides in SaaS, fueled by the cloud's computing power and storage. But getting machines to predict human behavior is challenging. Continue Reading
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Feature
04 Sep 2018
Ceridian eyes voice and predictive technology for HR
David Ossip, chairman and CEO of Ceridian, talks about future technology for HR, including voice and predictive analytics. The good news? More work done with fewer clicks. Continue Reading
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Feature
30 Aug 2018
As the price of software robots drops, HR's interest rises
Software robots can deliver ROI by reducing head count. But they can also improve job satisfaction by taking over dull, tedious tasks. HR and finance are growing users. Continue Reading
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Feature
23 Jul 2018
LinkedIn Talent Insights aimed at workforce planning
Eric Owski, head of product for Talent Insights at LinkedIn, explains the difference between Talent Insights and LinkedIn Recruiter. Continue Reading
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News
18 Jul 2018
Cost, doubt about tech hold back AI for HR investment
AI technology will improve the productivity of HR departments by eliminating many routine and transactional processes. But what will happen to the HR employees? Continue Reading
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Feature
02 Jul 2018
AI for recruiting helps companies land top job candidates
More enterprises are using AI in hiring today, a practice that can help surface strong applicants. But there are several pitfalls businesses need to watch for. Continue Reading
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News
19 Jun 2018
AI can reduce workplace bias, says CEO of leading HR group
AI technology may help HR reduce workplace bias, according to Johnny Taylor, president and CEO of the Society for Human Resource Management, an HR organization that has 300,000 members. Continue Reading
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Feature
15 Jun 2018
Recruiting with social media: Tips, tools and challenges
Using social media in your company's recruiting efforts can help you find hidden talent pools and both active and passive candidates. Here's what you need to know. Continue Reading
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Podcast
01 Jun 2018
Four strategies for boosting diversity and inclusion in the workplace
Fidelity Investments' head of talent acquisition weighs in on the importance of inclusiveness, how recruiting can be biased and why technology is critical. Continue Reading
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Podcast
31 May 2018
Six secrets of competitive recruiting best practices
If you're in the market for great talent, you need a stellar recruiting process. Annie Rihn, VP of recruiting at the Zillow Group, offers an inside look at just that. Continue Reading
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Feature
18 May 2018
Huge potential of video interview software comes with risks
Tech-savvy millennials' advantage over older workers risks ageism, and AI needs work handling emotions and ethnicity. But few doubt video's convenience as a data-rich vetting tool. Continue Reading
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News
15 May 2018
Recruiting online giants turn to new technologies
Technology is driving major changes to the recruiting online market. Monster.com and CareerBuilder.com have deployed new job search technologies to improve job seeker experience. Continue Reading
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News
15 May 2018
Survey: Digital HR strategy turns HR managers into partners
Having a digital HR strategy that makes use of automation, embedded analytics and familiar consumer-like interfaces has made human resources more strategic. Continue Reading
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News
08 May 2018
Google, Fitbit, startups storm into healthcare AI
Google is moving quickly into healthcare, forging alliances with Fitbit and selling AI services to smaller health IT vendors. Meanwhile, Fitbit is expanding into healthcare. Continue Reading
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Feature
02 May 2018
3 things HR must know about recruiting analytics
As the war for top talent heats up, analytics can help HR departments gain insights across the candidate search and hiring process. Here's what you need to know. Continue Reading
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Feature
01 May 2018
How AI and machine learning help in upskilling employees
The rapidly changing technology landscape requires companies to change their approach to L&D and deliver more individualized learning. Here's how AI and machine learning may help. Continue Reading
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Feature
19 Apr 2018
Video interview platforms make headway against consumer tech
Some recruiters prefer the familiarity of popular video tools, like FaceTime and Skype, but they may be missing out on the rich candidate profiles and analytics of dedicated systems. Continue Reading
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Feature
11 Apr 2018
New HR tools probe employee sentiment, feelings
Sentiment analysis is being used to help HR discover what employees really think. It can help assess reactions to benefit changes or mine for problems in the workplace. Continue Reading
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News
21 Mar 2018
Oracle HCM Cloud gets 'big' upgrade
Oracle is bringing consumerlike approaches to its HCM cloud applications. That includes using virtual assistants and intelligent analysis to improve recruiting processes. Continue Reading
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Feature
21 Mar 2018
Jeanne Meister on the future of work and how AI is disrupting HR
In this Q&A, HR analyst Jeanne Meister explains how AI will transform the way companies deal with talent and how HR departments can transform disruption into a competitive edge. Continue Reading
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Opinion
22 Feb 2018
Your competitors are amassing armies of recruiting chatbots
AI is the new digital divide. Bots screen résumés in a fraction of the time, and emotion analytics weeds out corporate killjoys. So why rely on humans to make hiring decisions? Continue Reading