HR and artificial intelligence

Artificial intelligence techniques, such as machine learning and natural language processing, are increasingly being used to improve the quality of talent analytics, employee engagement, recruiting and other data-intensive parts of HR. Read about the convergence of artificial intelligence and HR.

Top Stories

Feature 01 Sep 2022
How are recruitment and talent acquisition different?

Learn the difference between talent acquisition and recruiting, including the strategic implications each has for your organization and the technologies that help the most. Continue Reading
Feature 30 Aug 2022
9 keys to a killer recruitment marketing strategy

In a hiring market that presents unprecedented challenges, every HR and recruiting team needs to develop a marketing strategy to attract top-notch candidates. Here's how. Continue Reading

Tip 16 Aug 2022

How AI is transforming the talent acquisition process

Machine learning, natural language processing and RPA can source candidates faster, match their skills better and vet them with less bias. An HR technology expert explains how. Continue Reading
News 09 Dec 2021

How an AI startup is trying to fix gender bias in the workplace

Startup Pipeline Equity provides enterprises with an AI platform to help make decisions about hiring, pay, performance, potential and promotion -- free of bias. Continue Reading
News 02 Nov 2021

EEOC worries about 'snake oil' products in AI recruiting

The chair of the Equal Employment Opportunity Commission says users, not vendors, are responsible for AI recruiting bias. It has launched an effort to investigate AI use. Continue Reading
News 18 Oct 2021

'Intelligent workplace' tools, video calls create anxiety

The role of technology and automation in the so-called 'intelligent workplace' was the focus of a lively debate at a conference last week. Video conferencing was cited as a particular problem. Continue Reading
News 20 Sep 2021

Recruiting AI systems under fire for excluding workers

AI recruiting tools focus on hiring efficiency rather than efficacy, according to an Accenture-Harvard Business School study. The U.N. believes AI is fostering human rights abuse. Continue Reading
Podcast 31 Aug 2021

Trust but verify: Digging into audits for AI algorithm bias

TechTarget editors discuss efforts to remove bias from AI and why algorithm auditing could be a fix -- provided challenges related to trust and standardization can be overcome. Continue Reading
Feature 25 Aug 2021

HR can help support employees' mental health, well-being

Employees are more worried and stressed than ever before. Here's a look at how business and HR leaders can get serious about mental health and well-being in the workplace. Continue Reading
Feature 06 Jul 2021

Top 20 strategic L&D terms learning pros should know

Career development is key to employee retention, and effective L&D initiatives start with an understanding of important learning concepts. Here are 20 of the most important. Continue Reading
Guest Post 30 Jun 2021

A role for AI and humans in the recruiting process

Artificial intelligence tools can help job seekers find the right role and help employers close the skills gap. But AI can't replace human intelligence -- at least, not yet. Continue Reading
Feature 31 Mar 2021

How to prevent employee burnout: 6 essentials

Preventing employee burnout can be more difficult during the COVID-19 pandemic, but companies should help employees before they hit that point. Here are some strategies to try. Continue Reading
Feature 19 Mar 2021

Future workplace planning emphasizes collaboration, flexibility

ServiceNow's Kevin Nanney discusses the technologies businesses are implementing to smartly manage and reshape their offices into flexible, collaborative neighborhood workspaces. Continue Reading
Guide 19 Mar 2021

Workforce strategy and planning in times of crisis

HR, IT and facilities managers are focused on reconfiguring workplaces and the technologies that ensure the safety, productivity and privacy of employees returning to the office. Continue Reading
Feature 18 Mar 2021

HR technology platforms advance return-to-office plans

ServiceNow's Kevin Nanney discusses the tools and technologies businesses are implementing to ensure worker safety, boost employee engagement and consolidate digital workflows. Continue Reading
Guest Post 26 Feb 2021

5 assets working mothers bring to the workplace

Mothers are an important -- and often undervalued -- sector of the workforce and offer a number of assets. Learn why HR and managers should work to keep them on staff. Continue Reading
News 14 Jan 2021

Democrats push for AI bias testing

Lawmakers in states and Congress are showing increasing interest in guarding against AI bias. Legislation in California and New York City seeks system audits. Continue Reading
News 17 Dec 2020

Southwest: Recruiting chatbots improve productivity

The pandemic didn't stop the evolution of HR tech. MGM launched new sites to help employees, and Southwest Airlines measured the effectiveness of its recruiting chatbots. Continue Reading
News 29 Sep 2020

How Trump, Biden see automation and AI

The impact of automation and AI on the U.S. workforce has been a longstanding issue in presidential politics. That may be true again at tonight's presidential debate. Continue Reading
News 29 Sep 2020

Oracle HCM Cloud gets on-demand pay, internal talent market

Updates to the Oracle HCM Cloud platform include on-demand pay, internal talent marketplaces, more automation and an expansion of employee experience features. Continue Reading
News 08 Sep 2020

TikTok data could be gold mine for ERP, HR systems

TikTok's data and AI tech may have applications beyond marketing. That could be why Microsoft and Oracle, two enterprise tech powerhouses, may be interested in the company. Continue Reading
News 03 Sep 2020

To improve veteran hiring, U.S. turns to AI platform

The U.S. is nearing a final decision on a job matching platform to improve the odds that military veterans, who are leaving the service, will find the right civilian occupation. Continue Reading
News 24 Aug 2020

Aaron Au looks back on SuccessFactors, looks ahead at Gloat

Aaron Au co-founded SuccessFactors, which helped bring about HR's shift to cloud-based platforms. Here's how Au, now chief strategy officer at Gloat, changed the face of HR software. Continue Reading
News 20 Aug 2020

Sen. Kamala Harris concerned about AI's use in HR

If U.S. Sen. Kamala Harris becomes vice president, she may use her new position to seek action over the use of AI in HR, especially around facial analysis technologies. Continue Reading
News 01 Jul 2020

Feds nix college degree requirement for merit-based hiring

President Trump has ordered federal agencies, which employ 2.2 million, to move to merit-based hiring by the end of the year. This may require an HR technology upgrade. Continue Reading
Feature 20 May 2020

AI in HR recruitment targets high-demand technology talent

As demand for technology talent persists, even during pandemic times, AI, chatbots and machine learning play an increasingly critical role in hiring choosy candidates. Continue Reading
News 09 Apr 2020

Food industry turns to AI hiring platform to fill 1M jobs

The food industry is hungry for employees. It has a shopping list of occupations it needs filled to keep essential food producers and grocers stocked with workers. Continue Reading
News 27 Mar 2020

Farmers Insurance piloting human-like VR training

VR training has become a best practice at Farmers Insurance Exchange. Its claims adjusters are being exposed to more scenarios and learning how to do their jobs faster with the help of VR. Continue Reading
Feature 20 Mar 2020

Transformational HR in 2020: 7 strategies for agility and tech mastery

CHROs and their teams must grow their people, business and technology skills as they focus on curating the employee experience. This roadmap will guide leaders and departments. Continue Reading
Feature 17 Mar 2020

Clarity key to Southwest Airlines smooth candidate experience

To create a great candidate experience, Southwest Airlines focuses on clarity in its recruiting processes. Here's what that looks like and how chatbots are helping. Continue Reading
News 16 Mar 2020

Coronavirus may deliver an HR tech market shakeout

The HR tech market, which has some 3,000 VC-funded firms, may see big impacts from the new coronavirus. That will depend on how long the crisis lasts and if it triggers a downturn. Continue Reading
Feature 20 Feb 2020

Why AI won't replace recruiters

Recruiters may consider using both the human element and the data brought in by intelligent tools if it can help them make better hiring decisions, but AI won't be replacing recruiters any time soon. Three experts weigh in on why. Continue Reading
Tip 14 Feb 2020

8 HR technology trends CHROs should investigate in 2020

Many emerging HR technologies are solidly in the realm of 'must-haves,' while others remain hype. Here's some advice to help you discern which is which. Continue Reading
Feature 10 Feb 2020

Top 2 HR chatbot examples for the experience-driven job market

Chatbots, which use AI to mimic human conversations via natural language interfaces, are increasingly becoming a mainstay in HR. Here's a look at why that matters. Continue Reading
Feature 16 Jan 2020

Top 2020 HR trends: Employee and candidate experience, AI and more

In 2020, business and HR will need to use technology and lead with the employee and candidate experience top of mind. Here's what to know. Continue Reading
Feature 08 Jan 2020

5 recruiting ideas for 2020 HR should explore

The fight for top talent requires planning and turning to new approaches. Here are five recruitment strategies you can use to attract the right job candidates for your company. Continue Reading
Feature 08 Jan 2020

The impact of technology on HR: The good, bad and daunting

Technology is changing HR in both positive and negative ways, and keeping up with these changes can feel overwhelming. Four leaders share tips for managing the changes. Continue Reading
Feature 16 Dec 2019

Top 3 ways talent pros can adapt to changing recruitment trends

Emerging technology in recruiting -- such as recruiting AI and chatbots -- is gradually becoming the norm. Here are some skills that recruiters can develop to stay competitive. Continue Reading
Feature 09 Dec 2019

AI in hiring: Why HR should beware of bias

AI in hiring may seem like the perfect solution to remove conscious and unconscious biases that already exist in people, but technology can't solve everything. Continue Reading
Feature 03 Dec 2019

Why reducing hiring bias isn't easy

Because people may harbor hidden biases, diversity and inclusion initiatives can be difficult to execute. Take an in-depth look at the issue and learn whether AI can help. Continue Reading
News 06 Nov 2019

Impact of HR automation shows up in data and surveys

Recruiters are taking on more strategic roles, thanks in part to automation tools. But HR departments are facing another trend: declining budgets. Continue Reading
Tip 31 Oct 2019

4 future workplace trends HR should understand for 2020 and beyond

The future of work is fueled by technology -- and the skills only people offer. Here are four forces that CHROs and their teams must understand to successfully lead in this change-intensive time. Continue Reading
News 03 Oct 2019

Attrition reduction efforts advance, deliver results

It's not just recruiting that's getting all the attention in HR. Attrition reduction strategies are gaining ground, as are efforts to improve health and wellness. Continue Reading
News 02 Oct 2019

Hiring algorithms prove beneficial, but also raise ethical questions

AI-capable tools in recruiting are being adopted by large users, such as Hilton and Delta Air Lines. The tools can cut recruiting time and costs, but they also raise questions about how to vet them. Continue Reading
News 27 Sep 2019

SAP.iO provides SAP an opportunity to partner instead of acquire

Rather than acquire every company it believes could benefit its customers, SAP is doing something else -- partnering with them. Continue Reading
Feature 06 Sep 2019

Before deploying recruitment chatbots, define use cases

HR departments can benefit from using chatbots for basic tasks, but the technology will eventually be able to handle more complex requests. Be sure to set clear expectations first. Continue Reading
News 06 Sep 2019

Paychex software gets upgrade, E-Verify automation

Paychex is staying true to its SMB roots, even though it is adding features to its platform seen in enterprise HR and payroll systems. New features include E-Verify automation. Continue Reading
Feature 28 Aug 2019

Temper expectations for recruitment chatbots to mitigate failure

Although chatbots are powered by AI, the human factor is a critical factor in their success. That's because chatbots don't have the same instincts and capabilities that humans do. Continue Reading
Feature 27 Aug 2019

HR technology startups vie for top spot at Unleash conferences

At the U.S. and U.K. Unleash conferences this spring, five startups demonstrated technologies that seek to solve the most pressing challenges HR professionals face. Continue Reading
Feature 31 Jul 2019

Diversity and inclusion technology isn't perfect, but it's promising

While technology can help companies reduce bias in hiring and talent management, it's not without its flaws. Humans, then, should be careful of trusting AI blindly. Continue Reading
Feature 19 Jul 2019

Eliminating bias in AI is no easy feat, but fixes do exist

As more companies turn to AI to reduce workplace and recruiting bias, it is important to be aware that the data AI tools draw from may have bias baked in. Continue Reading
News 26 Jun 2019

AI in HR seen as inevitable -- and unstoppable

HR is preparing to embrace AI tools without knowing exactly what they will deliver or change. Attendees at the SHRM conference believe AI will, at least initially, take on routine jobs. Continue Reading
News 24 Jun 2019

HR execs express anxiety, interest about AI in HR

There are some 22,000 people at the annual SHRM conference in Las Vegas. It's HR's biggest gathering, and it's becoming more of a technology conference, thanks to AI. Continue Reading
News 21 Jun 2019

Startup applies AI in hiring to contracting niche

AI is gaining ground in recruiting, hiring and now in contracting. A London-based firm provides some insight about what the future may hold in contracting for niche markets. Continue Reading
Feature 31 May 2019

How to recycle data from AI for employee engagement efforts

By reusing the data collected for AI algorithms and the insights they generate, enterprises can boost employee performance and improve business processes. Continue Reading
Feature 21 May 2019

Manage information overload with AI, insight curation tools

With information increasingly spread across several sources, knowledge workers often struggle to find what they need quickly. Tools like Jane.ai and Pandexio can help. Continue Reading
News 13 May 2019

Employee experience strategy boosts American Airlines CX

American Airlines' 'people first' culture starts with the employee and is underpinned by technology. It's not alone in making the workforce more inclusive. Continue Reading
Tip 26 Apr 2019

Pre-employment assessment tools enter the smartphone age

AI and sentiment analysis are meant to make new mobile apps better at matching candidates with your organization. But experts say to tread carefully. Continue Reading
News 19 Apr 2019

Diversity in hiring a key to eradicating AI bias

HR is turning to AI systems to help rank and sort job candidates. But the systems like these are mostly designed by men, who may unknowingly encode their own biases. Continue Reading
Tip 19 Apr 2019

Technology can aid diversity and inclusion in HCM, with caveats

Vendors are increasingly building AI applications to be bias-free to address concerns around diversity and inclusion. The technology may help raise awareness of inequities that go beyond discrimination. Continue Reading
Tip 11 Apr 2019

Conversational technology in HR can improve productivity

Voice technology is finding a place in multiple industries from banking to healthcare. HR can also benefit from using the technology to handle common employee requests. Continue Reading
Tip 26 Mar 2019

Inside SAP CoPilot for SuccessFactors, a digital assistant for HR

SAP's digital assistant, CoPilot, can now be put to use by human resources. Here's a look at how the technology can enable better service delivery through conversational AI. Continue Reading
Feature 26 Mar 2019

HR chatbot limitations include immaturity, weak implementation

Chatbots have the potential to lighten the load on HR professionals and employees for routine internal communications. But experts advise that organizations wait for technically mature products and plan carefully to ensure successful deployment. Continue Reading
Feature 05 Mar 2019

HR chatbots move beyond the simple to more complex engagements

With the right combination of good data structure and disparate data source integration, chatbots may well become a go-to guy for employees while spelling relief for HR staff. Continue Reading
News 22 Feb 2019

Antibias diversity tools grow, spinning off a new market

Antibias software is a rapidly growing HR market, according to a new report that offers what may be the first comprehensive look. Continue Reading
Feature 12 Feb 2019

HR chatbots take on recruitment, benefits tasks

HR chatbots are taking on straightforward administrative tasks in recruitment and benefits. And that could be a good thing for HR managers. Continue Reading
News 31 Jan 2019

Culture Amp buys Zugata to tie peer feedback with engagement

Culture Amp, an employee engagement platform, has acquired Zugata, an individual development peer-to-peer platform. An initial benefit for customers may be deeper analytics. Continue Reading
Tip 25 Jan 2019

Understanding the role of the intelligent enterprise in HR

The intelligent enterprise can streamline HR processes and enable better decision-making with data. It can also aid in recruiting and improving the employee experience. Continue Reading
News 22 Jan 2019

NYU HR analytics degree aims to produce quants

NYU is launching a graduate degree program to produce HR quants. The program includes analytical skills, coupled with an understanding of HR tech and human behavior in the workplace. Continue Reading
Feature 08 Jan 2019

Successful data-driven products require user-based design

As HR relies more on data, developers should design products around user needs instead of process needs to alleviate the pressure on HR to work smarter and faster. Continue Reading
Opinion 20 Nov 2018

Will Kronos AI improve life for hourly employees? Experts are split

The idea of AI in HR seems ubiquitous today, but mostly for salaried workers. A new Kronos AI platform takes aim at the hourly workforce, but can it help? Here's what three experts said. Continue Reading
News 05 Nov 2018

News briefs: Glint acquisition ties into LinkedIn recruiting

Find out how LinkedIn may use the engagement platform Glint; a fix is developed for the coding problems created by Google for Jobs; and the problems with AI in HR. Continue Reading
Podcast 26 Oct 2018

Testing the intelligence of AI in HR applications

If an algorithm can't figure out things that it wasn't programmed to do, it's not learning anything and therefore isn't intelligent, says analyst Katherine Jones. Continue Reading
Feature 11 Oct 2018

How Infor Talent Science works for hiring -- at Infor

An AI-powered screening tool can make a difference with hiring and retention. Here's what happened when Infor used its Talent Science tool internally. Continue Reading
Feature 10 Oct 2018

4 ways CHROs and their teams can bust through the HR AI hype

The AI washing of technology is real, and it's confusing tech buying teams across companies, including those looking for AI in HR. Here's how to get past that hype. Continue Reading
News 10 Oct 2018

Workday Rising previews AI tech that draws from customer data sets

Workday is developing algorithms to automate certain tasks, such as anomaly detection. This technology was previewed at Workday Rising, with the tech planned to arrive in 2019. Continue Reading
Feature 04 Oct 2018

L'Oréal boosts candidate experience with recruitment chatbots

L'Oréal deployed chatbots to help its 145 recruiters process some 2 million applications annually. It also put to rest concerns that automation might replace recruiters. Continue Reading
News 17 Sep 2018

At HR Technology Conference, Walmart says virtual reality works

Virtual reality may be on the cusp of mainstream adoption for HR. It provides an engaging learning experience for employees, according to one early adopter: Walmart. Continue Reading
News 13 Sep 2018

Amazon, Intel, NBCUniversal spill buying secrets at HR Tech 2018

HR leaders at the 2018 HR Technology Conference & Expo advise listening to vendor pitches without falling prey to shiny-object syndrome. Here are the nuances of what that means. Continue Reading
News 12 Sep 2018

New tech trends in HR: Josh Bersin predicts employee experience 'war'

Employee experience, AI and team productivity took the spotlight as blooming trends in HR, as outlined by analyst Josh Bersin to a packed house at the 2018 HR Technology Conference & Expo. Continue Reading
News 10 Sep 2018

HR chatbots from Google, IBM to be in the spotlight at HR Tech 2018

The growing use of AI-related technologies in HR may increase reliance on big tech vendors. But that isn't keeping the smaller vendors from developing their own tools. Continue Reading
Feature 04 Sep 2018

SaaS HR a seedbed for innovations in AI, people analytics

The leading edge of 'intelligent' HR technology resides in SaaS, fueled by the cloud's computing power and storage. But getting machines to predict human behavior is challenging. Continue Reading
Feature 04 Sep 2018

Ceridian eyes voice and predictive technology for HR

David Ossip, chairman and CEO of Ceridian, talks about future technology for HR, including voice and predictive analytics. The good news? More work done with fewer clicks. Continue Reading
Feature 30 Aug 2018

As the price of software robots drops, HR's interest rises

Software robots can deliver ROI by reducing head count. But they can also improve job satisfaction by taking over dull, tedious tasks. HR and finance are growing users. Continue Reading
Feature 23 Jul 2018

LinkedIn Talent Insights aimed at workforce planning

Eric Owski, head of product for Talent Insights at LinkedIn, explains the difference between Talent Insights and LinkedIn Recruiter. Continue Reading
News 18 Jul 2018

Cost, doubt about tech hold back AI for HR investment

AI technology will improve the productivity of HR departments by eliminating many routine and transactional processes. But what will happen to the HR employees? Continue Reading
Feature 02 Jul 2018

AI for recruiting helps companies land top job candidates

More enterprises are using AI in hiring today, a practice that can help surface strong applicants. But there are several pitfalls businesses need to watch for. Continue Reading
News 19 Jun 2018

AI can reduce workplace bias, says CEO of leading HR group

AI technology may help HR reduce workplace bias, according to Johnny Taylor, president and CEO of the Society for Human Resource Management, an HR organization that has 300,000 members. Continue Reading
Feature 15 Jun 2018

Recruiting with social media: Tips, tools and challenges

Using social media in your company's recruiting efforts can help you find hidden talent pools and both active and passive candidates. Here's what you need to know. Continue Reading
Podcast 01 Jun 2018

Four strategies for boosting diversity and inclusion in the workplace

Fidelity Investments' head of talent acquisition weighs in on the importance of inclusiveness, how recruiting can be biased and why technology is critical. Continue Reading
Podcast 31 May 2018

Six secrets of competitive recruiting best practices

If you're in the market for great talent, you need a stellar recruiting process. Annie Rihn, VP of recruiting at the Zillow Group, offers an inside look at just that. Continue Reading
Feature 18 May 2018

Huge potential of video interview software comes with risks

Tech-savvy millennials' advantage over older workers risks ageism, and AI needs work handling emotions and ethnicity. But few doubt video's convenience as a data-rich vetting tool. Continue Reading
News 15 May 2018

Recruiting online giants turn to new technologies

Technology is driving major changes to the recruiting online market. Monster.com and CareerBuilder.com have deployed new job search technologies to improve job seeker experience. Continue Reading
News 15 May 2018

Survey: Digital HR strategy turns HR managers into partners

Having a digital HR strategy that makes use of automation, embedded analytics and familiar consumer-like interfaces has made human resources more strategic. Continue Reading
News 08 May 2018

Google, Fitbit, startups storm into healthcare AI

Google is moving quickly into healthcare, forging alliances with Fitbit and selling AI services to smaller health IT vendors. Meanwhile, Fitbit is expanding into healthcare. Continue Reading
Feature 02 May 2018

3 things HR must know about recruiting analytics

As the war for top talent heats up, analytics can help HR departments gain insights across the candidate search and hiring process. Here's what you need to know. Continue Reading
Feature 01 May 2018

How AI and machine learning help in upskilling employees

The rapidly changing technology landscape requires companies to change their approach to L&D and deliver more individualized learning. Here's how AI and machine learning may help. Continue Reading
Feature 19 Apr 2018

Video interview platforms make headway against consumer tech

Some recruiters prefer the familiarity of popular video tools, like FaceTime and Skype, but they may be missing out on the rich candidate profiles and analytics of dedicated systems. Continue Reading
Feature 11 Apr 2018

New HR tools probe employee sentiment, feelings

Sentiment analysis is being used to help HR discover what employees really think. It can help assess reactions to benefit changes or mine for problems in the workplace. Continue Reading
News 21 Mar 2018

Oracle HCM Cloud gets 'big' upgrade

Oracle is bringing consumerlike approaches to its HCM cloud applications. That includes using virtual assistants and intelligent analysis to improve recruiting processes. Continue Reading
Feature 21 Mar 2018

Jeanne Meister on the future of work and how AI is disrupting HR

In this Q&A, HR analyst Jeanne Meister explains how AI will transform the way companies deal with talent and how HR departments can transform disruption into a competitive edge. Continue Reading
Opinion 22 Feb 2018

Your competitors are amassing armies of recruiting chatbots

AI is the new digital divide. Bots screen résumés in a fraction of the time, and emotion analytics weeds out corporate killjoys. So why rely on humans to make hiring decisions? Continue Reading