TotalCIO
Recent Posts
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The sweet sound of enterprise social collaboration success
- Senior Managing Editor 30 Sep 2014 -
The Bash shell bug
- News Writer 26 Sep 2014 -
Choose a side: Protecting consumer privacy or corporate assets
- News Writer 19 Sep 2014
If a single email lands in a single inbox, does it make a sound? OK, that's an easy answer: It depends on the recipient's personal inbox settings. But if a single post lands on your company's ...
Another week, another security flaw, and it's a bad one this time. The Bash shell bug, as it's being called, has been living in your enterprise's Linux software for more than 20 years and can be ...
Apple has chosen a side when it comes to consumer privacy. With the new iOS 8 now encrypting data stored on iPhones, Apple has signaled it's on the side of consumer privacy. The decision makes ...
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iPhone 6, Apple Watch set new bar for enterprise mobile computing
- News Writer 12 Sep 2014 -
It's time to join the wearables race
- News Writer 29 Aug 2014 -
Heartbleed strikes again
- News Writer 22 Aug 2014 -
The CIO information privacy dilemma: Shield data or mine it?
- News Writer 15 Aug 2014 -
Russian Hackers and the CIO
- News Writer 08 Aug 2014 -
With malware like Backoff around, IT security can't be about protecting egos
- News Writer 01 Aug 2014 -
Cheers! It's mobile time
- News Writer 25 Jul 2014
You might think the big news this week is Apple's unveiling of the iPhone 6 and Apple Watch. And you'd be right. Almost. For CIOs, the news is not about the devices, per se, but what these (by most ...
Have you joined the wearables race yet? If you're a CIO and you haven't yet, you might want to get on it. Apple, Nike, Ralph Lauren, Under Armour, LG, and Samsung certainly have. CIOs should be ...
I'm about to tell you something you've probably heard over and over: addressing a security breach right away is the best way to mitigate the threat. Why am I telling you this? Because Heartbleed ...
I'm going to go out on a limb here and say nobody likes to be unknowingly spied on. So when Edward Snowden broke the news that the National Security Agency was looking at and collecting people's ...
Could you be using the recent Russian hack to your advantage? If you're a CIO, the answer is yes, according to Ronald Breaux, head of the privacy and data security Group at Hayes and Boone, an ...
If you're a CIO who takes offense when someone questions your IT security program, it may be time to get out of your own way for the sake of your company. That's the provocative view of Kevin ...
If you’re doubting fully integrating mobile into your business model, take a good hard look at Uber. As reported in this week's Searchlight, many finance professors argued Uber wasn't worth the $17 ...
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The formidable alliance of IBM and Apple
- News Writer 18 Jul 2014 -
Silicon Valley shows that age matters when it comes to finding tech talent
- News Writer 13 Jul 2014 -
Tablet productivity still largely out of individual workers' reach
- Site Editor 03 Jul 2014 -
The costs of payment card data breaches could include your job
- Site Editor 20 Jun 2014 -
Tweetdeck's XSS bug: Murphy's Law writ large
- Site Editor 13 Jun 2014 -
Proposed FCC net neutrality rules incite outcry; Target CEO resigns
- Site Editor 09 May 2014 -
Facebook on quest for mobile content; CIOs should follow suit
- Site Editor 26 Apr 2014 -
From crisis management to crime networks, getting social pays off
- Site Editor 18 Apr 2014 -
Hearts aflutter as 'Heartbleed bug' threatens personal information security
- Senior Managing Editor 11 Apr 2014 -
High-frequency trading and technology-enabled competitive advantage
- Senior Managing Editor 04 Apr 2014 -
Is the obsession with appification hurting tech?
- Features Writer 14 Mar 2014 -
Get your digital strategy out of the 1800s
- Features Writer 07 Mar 2014 -
Dark days for data privacy, protecting data gets hands-on
- Features Writer 28 Feb 2014 -
Wearable technology another way CIOs can help drive the business
- Features Writer 21 Feb 2014 -
Bill Gates could bring fresh ideas in advisory role
- Features Writer 07 Feb 2014 -
Foursquare taps into omnichannel
- Features Writer 31 Jan 2014 -
NSA surveillance could lead to data collection policy
- Features Writer 24 Jan 2014 -
CIOs must keep up on new ways to thwart cyberthreats
- Features Writer 17 Jan 2014 -
Watch out CIOs, wearable technology is on its way
- Features Writer 10 Jan 2014 -
Searchlight List of Lists: The best, worst of 2013 and what's next
- Features Writer 03 Jan 2014 -
Look into the past provides cautionary tale on rejecting tech trends
- Features Writer 20 Dec 2013 -
Curious kids need more than an Hour of Code
- Features Writer 13 Dec 2013 -
The smart machines are on the march, are CIOs ready?
- Features Writer 06 Dec 2013 -
Are you ready to go omnichannel?
- Features Writer 22 Nov 2013 -
Stack ranking doesn't meet the standards of today's CIOs
- Features Writer 15 Nov 2013 -
Twitter IPO success a turning point for social networks?
- Features Writer 08 Nov 2013 -
Tech tikes: Great mobile experience crucial to win over future users
- Features Writer 01 Nov 2013 -
HealthCare.gov could've used a heavy dose of project governance
- Features Writer 25 Oct 2013 -
Gartner Symposium forecast: cloudy with a chance of 3D printing
- Features Writer 12 Oct 2013 -
Adobe's data security issues are everyone's problem
- Features Writer 04 Oct 2013 -
BlackBerry's demise puts mobile innovation in question
- Features Writer 27 Sep 2013 -
Progressing toward an 'appification' nation
- Features Writer 20 Sep 2013 -
Introducing the Yammer culture to a Microsoft world
- Senior News Director 16 Sep 2013 -
Apple iOs 7 gives a little love to the enterprise
- Features Writer 13 Sep 2013 -
Microsoft's Nokia acquisition has potential to shake up mobile market
- Features Writer 06 Sep 2013 -
Social shopping -- former mallrats turn to mice
- Features Writer 23 Aug 2013 -
Email privacy is a myth, regardless of what Google said or didn't say
- Features Writer 16 Aug 2013 -
Extra! Bezos's big buy brings digital age to doorsteps
- Features Writer 09 Aug 2013 -
The tangled Web of data privacy issues
- Features Writer 02 Aug 2013 -
Data scientists need to earn trust
- Features Writer 26 Jul 2013 -
Sophisticated retail data collection programs up the creep factor
- Features Writer 19 Jul 2013 -
Samsung's Jay-Z mobile app launch a how-not-to reminder for CIOs
- Features Writer 12 Jul 2013 -
Patent suggests self-destructing email coming soon
- Features Writer 05 Jul 2013 -
Cloud migration can be a winning move -- even when it's not
- Features Writer 24 Jun 2013 -
How much is your data privacy worth?
- Features Writer 14 Jun 2013 -
Cybersecurity must be a team effort to succeed
- Features Writer 17 May 2013 -
Looking forward to the day we don't talk about women in tech
- Features Writer 10 May 2013 -
Amazon enterprise cloud dominance could be good for CIOs
- Features Writer 03 May 2013 -
Enterprise cloud computing soon will cease to be
- Features Writer 26 Apr 2013 -
The power of social media undeniable in times of crisis
- Features Writer 22 Apr 2013 -
Creativity is wasted without strategy for managing innovation
- Features Writer 12 Apr 2013 -
Data-crunching doesn't always paint a full picture
- Features Writer 10 Apr 2013 -
Amazon expands empire to social networking
- Features Writer 29 Mar 2013 -
Data-driven world may take us down a dangerous road
- Features Writer 22 Mar 2013 -
Don't forget to count yourself among data analytics tools
- Features Writer 15 Mar 2013 -
As cybersecurity takes the spotlight, CIOs need to step up
- Features Writer 08 Mar 2013 -
The ballyhoo over Yahoo's telecommuting ban
- Features Writer 01 Mar 2013 -
Some extra compensation could prompt innovation
- Features Writer 22 Feb 2013 -
It's time to roll the dice with social networking
- Features Writer 15 Feb 2013 -
BYOD has a long life ahead of it
- Features Writer 08 Feb 2013 -
Information security breach turned into teachable moment
- Features Writer 01 Feb 2013 -
Data mining for social solutions
- Features Writer 25 Jan 2013 -
TMI? What to do with all this digital information
- Features Writer 18 Jan 2013 -
CES no longer a hot ticket?
- Features Writer 11 Jan 2013 -
DCIM will have star turn in 2013 and other technology predictions
- Features Writer 04 Jan 2013 -
Master list: Information technology news and 2013 predictions
- Features Writer 28 Dec 2012 -
Uniquely naughty threats to information security
- Features Writer 21 Dec 2012 -
Trying to get it right with social media, mobile applications
- Features Writer 14 Dec 2012 -
Not everyone is buying the mobile-first mentality
- Features Writer 30 Nov 2012 -
Privacy policy shortcuts are something to be thankful for
- Features Writer 21 Nov 2012 -
Importance of data security is no secret
- Features Writer 16 Nov 2012 -
STEM is the star of Election Day 2012
- Features Writer 09 Nov 2012 -
Agile technology a beacon in Hurricane Sandy
- Features Writer 02 Nov 2012 -
Time to scare up a mobility strategy
- Features Writer 26 Oct 2012 -
Newsweek is dead, long live digital disruption!
- Features Writer 19 Oct 2012 -
Europe's public cloud problem is everyone's problem
- Features Writer 12 Oct 2012 -
Every little byte helps - teaching tech matters
- Features Writer 05 Oct 2012 -
Data center energy questions spark heated debate
- Features Writer 28 Sep 2012 -
Big demand for big data analytics pros
- Features Writer 21 Sep 2012 -
Gamification proves powerful weapon against security lesson boredom
- Features Writer 14 Sep 2012 -
A little healthy competition helps drive tech innovation
- Features Writer 07 Sep 2012 -
As summer ends, time to dust off the BYOD policy
- Features Writer 31 Aug 2012 -
Something to Tweet about: Social media skills help pay the bills
- Features Writer 17 Aug 2012 -
CIO lights up Olympics with green tech innovation
- Features Writer 04 Aug 2012 -
Olympic-size woes and the dark side of tech innovation
- Features Writer 27 Jul 2012 -
Conquering brain drain and big data analytics
- Features Writer 20 Jul 2012 -
Scary-good tech innovations
- Features Writer 13 Jul 2012 -
Pondering BPM applications and summer reading lists
- Features Writer 06 Jul 2012 -
A revolutionary idea to promote women in computer science
- Features Writer 29 Jun 2012 -
Summer brings the heat and cool tech innovation
- Features Writer 23 Jun 2012
I love my iPhone. Who doesn't? It's a great product, as millions of users would agree, but it's not exactly the most efficient tool to get my day job done. That's about to change, IBM and Apple ...
Silicon Valley companies are going back to high school; but not in the way that you're thinking. They're stalking the unhallowed halls for summer interns and paying them dearly for their wisdom, as ...
I think it's safe to say we've covered bring your own device from almost every angle, from crafting a successful BYOD program to managing and securing mobile devices to integrating mobile in ...
By now, everyone and their mother knows about the massive financial damage that payment card data breaches wreak upon companies and their consumers, in the form of replacing credit cards, credit ...
When we sat down with Patrick Gilmore, CTO of data center services provider Markley Group, at last month's MIT CIO symposium and asked him what his biggest IT challenge was, we never expected ...
In this week's Searchlight: More fuel has been added to the net neutrality fire. Despite a call for delay from a Federal Communications Commissioner and vocal dissent from the public, FCC chairman ...
Hey, CIOs, it's time to take a page from Facebook's playbook and focus on user content and mobile engagement. Facebook sure has, with mobile making up an impressive 59% of its $2.27 billion in ad ...
Hospital emergency personnel and other first responders were -- rightfully -- heralded as heroes during last year's Boston Marathon bombing. Their valiant performance aside, there were still ...
This post was written by Fran Sales, SearchCIO's associate editor. This week, media outlets (and all my friends and coworkers) have been abuzz with news and speculation about the so-called ...
If you ask me, some of the best moments of Jon Stewart's The Daily Show are his interviews with journalists. In his unofficial role as a media critic for the millennial set, Stewart usually draws ...
Yes, we get it. There's an app for that. And that. And even that. The appification of everything is where it's at. The kids love the apps. And the slightly older kids love making them. Where app ...
This week's Searchlight -- live from the Fusion 2014 CEO-CIO Symposium in Madison, Wis. -- asks the question: How can you expect to move your company forward when your methods are stuck in the days ...
Another week, another disturbing government data surveillance initiative revealed. This time: The Brit's GCHQ peeping Yahoo web cam chats. The mission was to collect and store facial images -- ...
If possible, we're both over thinking and under thinking this whole wearable technology thing. Especially when it comes to the role CIOs are playing, and will play, in the trend. We're over ...
As Satya Nadella settles in at the helm of Microsoft, all eyes are on the "new" guy (as new as a 22-year veteran employee can be). And rightly so. It's a pivotal time for the company that seems to ...
When Foursquare partnered with GrubHub-Seamless this week, it was more than just a boon for lazy burrito lovers. It provided a useful illustration of what omnichannel is intended to be today, and ...
In case anyone wasn't aware by now, private and public entities are collecting our data. This tidbit of not-quite-news was included in President Obama's address last week on NSA surveillance ...
When it comes to defending against cyberthreats, the traditional method of update, patch, repeat is no longer cutting it. The security market is responding. Are you? This week's lead Searchlight ...
Another International CES show, another year of bloggers complaining how very passe it is. Well, maybe it's a slog to actually be there, but what filtered out through various media seemed, if not ...
If you do something more than once and do it at the same time of year, it's reasonable to consider it an "annual event." Therefore, welcome to the annual Searchlight List of Lists! It's my business ...
We've all said silly things. We don't all get haunted by them on the Internet on a regular basis. Back in 1995, writer and astronomer Cliff Stoll shared his thoughts on the future of the World Wide ...
Won't someone please think of the children? Oh, great, someone is. This week, Computer Science Education Week and the non-profit group Code.org successfully encouraged teachers in the U.S. and ...
Drones and robots and mini Robocops, oh my! Leading off this week's Searchlight: smart machines are having a moment and it's only the beginning. Amazon and it's delivery drone announcement, ...
They say you can't be all things to all people, or in a million places at once. Well, "they" are going to fail at business as the age of the customer continues to entwine with the digital age. It's ...
Pretty much nobody thought stack ranking was a good idea at Microsoft. In fact, it so stank, it was finally put to rest this week in favor of a more employee-empowering, collaborative approach. So, ...
When news first broke about the pending Twitter IPO, it was widely speculated whether it would mirror Facebook's fumbled launch. After all, both are social networks, both are of questionable ...
We probably didn't need a study to tell us this, but in case there was any doubt, babies are bonkers for mobile devices. Tablets, smartphones, you name it, they want to rub their little mitts on ...
If you're one of the thousands (millions?) of Americans who've run up against the mess that is federal health insurance exchange website you may be wondering -- in colorful language -- how such an ...
The future is unwritten, sure, but there are still a few givens. Most likely, the sun will rise tomorrow, babies will cry and water will be wet. All the same, everyone loves a good bit of ...
Like a Hollywood ingenue, now that data's star is on the rise it can never expect privacy again. OK, perhaps the data is the new oil analogy is little stronger, but the point is data -- personal, ...
When it comes to chatter about BlackBerry's fantastic tumble there's plenty being said about who did what wrong and at what point and why. But this week's Searchlight looks at the whole sad story ...
There are so many product announcements -- big and small -- pretty much every hour of the day. Maybe that's an exaggeration, but my inbox would beg to differ. That said, it's easy for innovative ...
Last year, Microsoft Corp. purchased Yammer for $1.2 billion, and, as analysts have argued, the acquisition was about more than social collaboration software. "There are a lot of reasons why Yammer ...
Sooo, who wants a gold iPhone?!* If Apple's annual Cupertino hype-o-rama failed to excite you with it's new colors and cheaper prices for iPhones, that may be because you came in a little late. If ...
It's a mad, mad, mad, mad mobile world. For the most part that world is being lorded over by Android (Google) and Apple. And while some have pooh-poohed Microsoft's Nokia acquisition as a weak, ...
There's a lot to hate about going to the mall. In fact, after the age of 17, there's pretty much nothing to like. And yet, there is something about that communal "does this look good on me?" ...
There's an old expression in journalism: "If your mother says she loves you, check it out." In other words, take nothing for granted when reporting a story. Apparently those who reported Google's ...
Are we not in the digital age? Why would someone who could afford to buy absolutely anything choose to buy The Washington Post? Amazon founder Jeff Bezos's purchase of the paper certainly had ...
It seems we've all been so wrapped up in where, when and how the government is spying on our communications we forgot all about how our employers do it too. In a week rife with news related to ...
They're a hot commodity in high demand. They're the cool kids who know how to get down and dirty with the big data. They're the data scientists, the folks who give meaning to, well, just about any ...
Have you ever felt like you were being watched? Well, get used to it. More and more retailers are getting sophisticated with their data collection programs. From mobile device tracking to ...
Poor Jay-Z already had 99 problems, now an app glitch is one. Actually, the big fail that was the "Magna Carta The Holy Grail" album mobile app launch was more of a problem for business partner ...
It would be the special delivery we've all dreamed of since the dawn of the electronic exchange of words -- self-destructing email. And while it could save jobs and relationships the world over, it ...
The days may be long and include far too much coffee, but I always enjoy a good tech conference. The new ideas, the inspirational talk, the excessive coffee (didn't say too much was a bad thing) ...
If the government sent us discount coupons would we feel differently about their data collecting "habits"? This week the Searchlight looks at a few of the many, many opinions and players currently ...
You've gotta hand it to those cybercriminals, they're not afraid to innovate. This week's SearchCIO.com Searchlight starts off with a look at a brazen hacker business model that offers DDoS attacks ...
Jennie Lamere did something pretty cool. The 17-year-old high school senior beat out 80 competitors to win a recent hackathon. The prize-winning innovation is an app that called Twivo that can be ...
Try to contain your surprise. The lead item in this week's SearchCIO.com Searchlight asserts that Amazon is poised to conquer the enterprise cloud services market. Writer Christopher Mims lays out ...
OK, it may not technically be true, but semantically -- the end is near! This week's SearchCIO.com Searchlight leads off with the opinion of an esteemed federal CIO (and several of his peers) who ...
These days, I often find myself among those who are tiring of the way social media has inserted itself into just about every part of our lives. But with the terror attack at the Boston Marathon and ...
The people on your team seemed to be brimming with creativity when you hired them. So why aren't all these great ideas translating to innovation in your organization? Perhaps it's because you've ...
What do Albert Pujols and Pablo Picasso have in common? Well, they both feature prominently in this week’s SearchCIO.com Searchlight which questions the idea of applying Moneyball –style analytics ...
The old saying goes that you can't be all things to all people. But Amazon is sure as heck gonna try. In this week's SearchCIO.com Searchlight, the king of digital disruption shows how it's done. ...
Just about everyone who has a computer has, at one time or another, left a comment online. Be it a simple "congrats!" under a wedding snapshot or an angry mini-rant about poor restaurant service, ...
When it comes to making big business decisions, data analytics tools are great to have in your arsenal. But as the lead item in this week's Searchlight reminds us there is one tool IT leaders ...
From the breakout sessions to the lounges to the main stage, at this week's Fusion CEO/CIO Symposium in Madison, Wis., privacy and cybersecurity were on nearly everyone's mind. Recent high-profile ...
It's a business decision. That's all it is. Sure, Yahoo CEO Marissa Mayer's decision to pull the plug on telecommuting touches on many other work/life issues, but the bottom line is that it was a ...
Big tech companies like Apple and Facebook are accustomed to encouraging and fostering IT innovation among their employees and getting results. This week's SearchCIO.com Searchlight finds the ...
Attention, businesses that aren't actively making use of social networking sites and tools: Go directly to obscurity, do not pass Go, do not collect market share. For you see, Monopoly game maker ...
Cruising around the Web this week, I happened upon one of those stories that you just know can't be serious. I don't mean that in an Onion-y way, more of a the-writer-is-doing-this-to-get-attention ...
Technically the public didn't need to know about the recent information security breach at "The New York Times." No customer information was compromised and no damage was done to affiliated ...
Data mining is often associated with Big Brother-esque marketing tactics: Someone out there is assessing your personal shopping habits and other bits of info in order to sell you something they ...
We are beyond up to our figurative eyeballs in data. Digital information is everywhere and no one can honestly say they've figured out just what to do with it. Businesses want to harness and ...
As the folks at HowStuffWorks tweeted earlier, it seems like half the Internet is home sick today. Here at SearchCIO.com Searchlight, we're lucky to have a very flexible work-from-home policy that ...
Every new year it's the same old thing - everybody calling the next big thing. But heck, who doesn't enjoy a little crystal ball gazing. In this week's SearchCIO.com Searchlight we pass that ball ...
Here at SearchCIO.com Searchlight, there's nothing we like better than a good list -- it is, after all, our stock in trade! So it is our great pleasure to bring you, in these dwindling days of ...
It's December 21, 2012 and since we're writing this and you're reading it, looks like that so-called Mayan apocalypse won't come to pass. Well, that's a relief. Now that the world isn't ending, ...
If cheesy holiday movies have taught us anything, it's that everyone deserves another chance. We're not so sure, however, whether that sort of goodwill extends to overhauled social networks. So, ...
It's Cyber Week and have we got some great deals for you! That's right, we at SearchCIO.com Searchlight have collected several fine pieces of information from around the Web this week for your ...
Thanksgiving is here and, in accordance with tradition, this week's SearchCIO.com Searchlight seeks to stuff you full of tasty bits and give you a few things to be thankful for. On the menu is a ...
Unless you've taken a post-election sabbatical from the news, chances are you're suffering from CIA-FBI scandal fatigue. We at SearchCIO.com Searchlight know how exhausting the 24-hour news cycle ...
This just might go down as the year they really put the "science" in political science. From geophysicists to data scientists, nerds ruled Election Day 2012 with dead-on outcome predictions and ...
It's easy to feel a little jaded about the prevalence of technology these days. The capacity for constant connection means we're never really alone. Sometimes it's too much, but then something like ...
If you're an East Coast dweller, Halloween probably isn't the scariest thing headed your way next week. (Which reminds us, CIOs, is your DR/BC plan "Billion-dollar storm" proof?) But we at ...
This week's SearchCIO.com Searchlight comes to you from Forrester's Digital Disruption Forum in Orlando, which in turn inspired our findings around the web this week. From the sleepy South, comes ...
Blame it on the rain. Sorry if we just put that Milli Vanilli song in your head, but it's the best way we can explain how this week's SearchCIO.com Searchlight wound up so cloud-focused. The ...
What if you had skills so powerful they could change the course of the U.S. economy? You'd try to pass that awesomeness along, right? Well, great news SearchCIO.com Searchlight readers -- you ...
Ladies and gentlemen! Are you ready to rumble?! It's time for Data Center Energy Use Smackdown 2012! OK, so things have been a little more dignified than that, but the start of The New York Times' ...
In this week's SearchCIO.com Searchlight we have a bevvy, a big ol' bonanza -- ok -- a bunch of interesting bits you may have missed in your own web travels. Read about why being brainy is ...
Not all aspects of dealing with technology are fun. But sometimes technology itself can pep things up. This week, the SearchCIO.com Searchlight shines upon a few examples of the innovative thinking ...
For some folks the start of the fall season brings thoughts of leaf peeping and apple picking. But at SearchCIO.com Searchlight we can't help but think of competition. A presidential ...
Labor Day - the most bittersweet of the long weekends. Of course an extended weekend is always a good thing, but it's always a little sad to hit the unofficial end of summer. Everyone is taking it ...
Mid-August is here, when the uptick in back injuries from lugging mini-fridges and long goodbye-hugs remind us it's college move-in time once again. And like so many wide-eyed, hot plate-toting ...
Every four years, it's the same thing. We sit and watch the summer Olympics in awe of human physical potential and our minds begin to wander. What if we'd kept up those swimming lessons? If only we ...
Can you believe what a disappointment these games are turning out to be? Oh, we're not talking about the Olympics. We're referring of course to Zynga's recent woes. Yes, in life, as in the ...
Is there anyone out there who didn't have the longest, hottest week since ever? We're going to keep this brief, as our brains are more melted than hoax-ified Canadian currency. Good thing this ...
Why is it that Friday the 13th only seems scary when it falls in October? Didn't those unfortunate teens meet their demise at a summer camp? At any rate, in honor of this allegedly spooky/unlucky ...
Is this the official holiday weekend or was that last weekend? Mid-week holidays are so confusing. One thing we do know for sure is that summer is now in full swing. To celebrate, we've got ...
Who went and put a holiday in the middle of the week? Well, if you're not getting a long weekend out of it, at least the Fourth will break up your week -- goodness knows summer weeks are always ...
Don't know about you, but we here in the Boston area have had just about enough heat in the first two days of summer to last all season. They say it helps to think cool thoughts -- it ...