Contact center as a service
With the UC and contact center markets converging, learn about the advantages of integrating UC and contact center infrastructures, how to support communication between agents and employees across the business and key technologies to support contact center as a service.
Top Stories
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Tip
15 Jul 2026
4 ways to support contact center calling redundancy
Cloud-based phone systems offer contact centers more reliability, but that doesn't mean they're immune to system failures. Learn how to safeguard your contact centers. Continue Reading
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News
15 Jul 2026
World leaders confront AI layoffs; more in store for contact centers
Apprenticeship may solve the problem of training new contact center hires after AI vacuums up all the entry-level jobs humans now perform. Continue Reading
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Answer
27 Mar 2019
How does the cloud offer new contact center capabilities?
Moving from on premises to a cloud contact center comes with a litany of changes. Learn what contact center capabilities you should factor into your CCaaS migration planning. Continue Reading
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Feature
28 Jan 2019
Boostability gains agent insight with new contact center platform
What do you do when your contact center doesn't provide the data and features you need? One company decided to deploy a new platform that could support current and future needs. Continue Reading
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Feature
16 Jan 2019
Improve the contact center experience with 3 key integrations
Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service. Continue Reading
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News
14 Mar 2018
Putting the contact center in the cloud blurs lines with UC
The line between unified communications and the contact center is blurring as organizations look to bring both technologies together via cloud adoption. Continue Reading