Contact center as a service

With the UC and contact center markets converging, learn about the advantages of integrating UC and contact center infrastructures, how to support communication between agents and employees across the business and key technologies to support contact center as a service.

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News 19 May 2026
Zendesk adds AI tools in pursuit of autonomous service

Zendesk makes the case for an autonomous service workforce for customer and employee experience. Continue Reading
By
- Don Fluckinger, Senior News Writer
Feature 08 May 2026
Explore UCaaS architecture options and when to choose them

The first step to a UCaaS migration is evaluating architecture options. Explore key UCaaS features and how to choose which UCaaS architecture best suits your organization's needs. Continue Reading
By
- Mélanne Ghahraman, TechTarget
- Micah Levine, TechTarget

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