Contact center as a service

With the UC and contact center markets converging, learn about the advantages of integrating UC and contact center infrastructures, how to support communication between agents and employees across the business and key technologies to support contact center as a service.

How CIOs should govern AI-driven network operations
AI transforms network operations through automation and predictive control, but requires strong governance frameworks to balance ...
Networking takes center stage at HPE Discover 2026
HPE unveils AI-focused networking strategy at Discover 2026, emphasizing Juniper integration, Agentic Mesh and new data center ...
HPE targets GPU utilization with new AI networking portfolio
New Juniper-based switches, automation capabilities, and security integrations extend HPE’s networking strategy across AI ...

CVS Health tackles tactical agentic AI rollouts for healthcare
With Salesforce Agentforce Health, CVS Health plans to stitch together provider, insurance and pharmacy data to make processes ...
Cartelligent uses AI to connect buyers with sales experts
A car broker service deployed RingCentral AI to analyze incoming caller intent and route buyers to the appropriate team member, ...
Salesforce productizes its own customer service AI agent for users
Salesforce also becomes the latest CX tech vendor to try its hand at outcomes-based pricing.

Hyland releases AI agent platform and vertical integrations
Can Hyland be all things to all customers?
Top records management certifications to consider
Records management certifications can help professionals build expertise in information governance, privacy, security, compliance...
Docusign upgrades AI-fueled contract management platform
Docusign moves further into electronic signature- adjacent tech territory, taking on the likes of Salesforce, Oracle, ServiceNow,...

How to conduct a mobile app security audit
Mobile app security audits help IT identify weaknesses in code, APIs, authentication, data storage and third-party components ...
What CIOs need to understand about mobile development
According to author Brian Chavis, the effect that mobile development has on timing in enterprise systems requires new strategies ...
3 BYOD security risks and how to prevent them
BYOD security risks now extend beyond lost phones and malware. Organizations should focus on identity, app protection, device ...

Close