Browse Definitions :
Definition

impact sourcing

Ivy Wigmore
By

Impact sourcing is a business process outsourcing (BPO) model in which jobs or tasks are outsourced to economically disadvantaged areas as a means of improving the situation of people living there.

The impact model is not significantly different from offshore outsourcing in general, other than the stated intent: Offshore outsourcing is typically undertaken to minimize costs and maximize profits, while corporate social responsibility (CSR) is the implied goal of impact sourcing. The work is not necessarily sent offshore but may be conducted in disadvantaged areas within the country where the business is located.

In addition to the humanitarian and public relations components of impact sourcing, it typically offers traditional benefits to the organization as well. Attrition rates may be as much as 40 percent lower than is the case with BPO in general, and there are increases in employee engagement and productivity. The benefit to the workers leads to stronger communities and potentially a market for the organization's products.

See a video presentation on the business case for impact sourcing:

This was last updated in April 2016

Continue Reading About impact sourcing

SearchNetworking
SearchSecurity
  • man in the browser (MitB)

    Man in the browser (MitB) is a security attack where the perpetrator installs a Trojan horse on the victim's computer that is ...

  • Patch Tuesday

    Patch Tuesday is the unofficial name of Microsoft's monthly scheduled release of security fixes for the Windows operating system ...

  • parameter tampering

    Parameter tampering is a type of web-based cyber attack in which certain parameters in a URL are changed without a user's ...

SearchCIO
  • e-business (electronic business)

    E-business (electronic business) is the conduct of business processes on the internet.

  • business resilience

    Business resilience is the ability an organization has to quickly adapt to disruptions while maintaining continuous business ...

  • chief procurement officer (CPO)

    The chief procurement officer, or CPO, leads an organization's procurement department and oversees the acquisitions of goods and ...

SearchHRSoftware
SearchCustomerExperience
  • first call resolution (FCR)

    First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call.

  • customer intelligence (CI)

    Customer intelligence (CI) is the process of collecting and analyzing detailed customer data from internal and external sources ...

  • clickstream data (clickstream analytics)

    Clickstream data and clickstream analytics are the processes involved in collecting, analyzing and reporting aggregate data about...

Close