Real-Time Performance Monitoring and Management
This resource center on application and infrastructure performance monitoring and management gathers expert information and advice from peers on ensuring the health of a company's IT portfolio. Real-time IT dashboards offer feedback for Ops teams to help guide app code updates, plan IT infrastructure capacity, pinpoint problem areas and improve user experience.
Top Stories
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News
11 Feb 2022
Observability data finds its way into BizDevOps
The digitize-or-die catalyst of the COVID-19 pandemic forced enterprises toward BizDevOps, and IT observability data has begun to inform cooperation with business users. Continue Reading
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News
19 Nov 2021
LogicMonitor introduces centralized log management platform
The data observability platform vendor's new platform enables enterprises to use AIOps and automation to find anomalies with their IT system, report them and head off widespread problems. Continue Reading
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News
19 Nov 2021
LogicMonitor introduces centralized log management platform
The data observability platform vendor's new platform enables enterprises to use AIOps and automation to find anomalies with their IT system, report them and head off widespread problems. Continue Reading
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Tip
10 Nov 2021
Update incident response runbooks to meet new requirements
Incident response runbooks provide IT teams with the information needed to resolve common and serious incidents. Break a runbook down into flows to construct documentation. Continue Reading
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Feature
01 Nov 2021
Vantage DX brings digital experience monitoring to Teams
Martello Technologies' Vantage DX platform has won our Network Innovation Award for its ability to proactively monitor Microsoft Teams UX in hybrid work environments. Continue Reading
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News
21 Oct 2021
Splunk SOAR low-code tool bridges IT automation gaps
Splunk's security orchestration tool bolstered low-code integration features this week, which in the case of Lockheed Martin eased self-healing IT infrastructure tasks as well. Continue Reading
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News
21 Oct 2021
Splunk pricing, observability updates push cloud shift
Some Splunk customers are newly receptive to the vendor's cloud push in a pandemic-stricken economy, and it's piled on further pricing incentives to sweeten the deal. Continue Reading
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Definition
08 Oct 2021
COBOL (Common Business Oriented Language)
COBOL (Common Business-Oriented Language) is a high-level programming language for business applications. It was the first popular language designed to be operating system-agnostic and is still in use in many financial and business applications today. Continue Reading
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News
23 Sep 2021
Logistics firm refreshes SecOps, replaces EDR with XDR
A refresh of SecOps tools led Flexport to Uptycs, enabling the firm to centralize security monitoring and incident response for endpoints and cloud resources. Continue Reading
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News
26 Aug 2021
Observability vendors push further into SecOps territory
Cybersecurity market consolidation continues, as observability players push beyond security monitoring and into enforcement via XDR and SOAR products. Continue Reading
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Tip
12 Aug 2021
An introduction to eBPF and where it shines
With eBPF, developers can customize Linux OS software without changing the kernel. Discover the utility's basics and how it can be used for networking, monitoring and security. Continue Reading
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Tip
15 Jul 2021
Navigate hybrid cloud observability with 3 techniques
Observability isn't just monitoring, and hybrid cloud environments have unique management demands. Use these techniques to get the best out of your organization's ecosystem. Continue Reading
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Tip
15 Jun 2021
Evaluate 3 application performance monitoring strategies
There is more than one approach to performance monitoring, and each comes with its own advantages. Compare these three strategies to find the right fit for your organization. Continue Reading
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Tip
27 May 2021
AI augments capacity planning with machine learning smarts
With lower costs and better task optimization, AIOps can revolutionize IT infrastructures. Learn why this approach is a must-have for enterprises. Continue Reading
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Tip
08 Apr 2021
Master containerized microservices monitoring
Before IT teams can enjoy the benefits that containers and microservices bring, they must tackle several monitoring hurdles first. Continue Reading
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News
22 Mar 2021
Nordic bank fights money launderers with log analytics
The IT team at Lunar created an interface into its log analytics system for the bank's fraud investigators, which helped uncover specific data about questionable accounts. Continue Reading
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Tip
17 Mar 2021
Tackle Kubernetes observability with the right metrics
Observability is a natural extension of IT monitoring -- and container environments only get more complicated. Use the right metrics for the greatest return. Continue Reading
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News
11 Mar 2021
Mendix dumps cluttered DevOps monitoring tools for Datadog
The IT teams that run Mendix PaaS sped up incident response by tossing out a confusing mix of DevOps monitoring tools and settling on one vendor. Continue Reading
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Tip
25 Feb 2021
Improve help desk workflows via stronger staff support
Subject experts can be expensive to retain on the help desk, but they're vital to success. Balance training and task delegation to ensure staff engagement and growth. Continue Reading
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News
24 Feb 2021
Observability updates target DevOps pipelines
LogicMonitor's Airbrake acquisition and a new Dynatrace product strengthen correlations between code releases and IT infrastructure performance. Continue Reading
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News
12 Feb 2021
Dynatrace expands observability tools with an eye toward BI
With new features and roadmap plans, Dynatrace looked past IT observability toward becoming a broader business intelligence platform. Continue Reading
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Feature
28 Jan 2021
IT observability and monitoring illuminate application data
Observability extends beyond traditional IT monitoring tools and processes to arm DevOps teams with the level of insight they need. Continue Reading
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Tip
22 Dec 2020
How AI in the help desk transforms IT support
For IT help desk staff, it should no longer be a question of whether AI will transform their jobs -- but when. Prepare for changes around ticket workflows, troubleshooting and more. Continue Reading
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Tip
20 Nov 2020
Boost Windows Server performance with these 10 tips
A small investment in time to execute these Windows Server performance tuning tips and techniques can optimize server workloads for more satisfactory results. Continue Reading
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Tip
20 Nov 2020
These IT automation scripts take little effort and save a lot of work
Doing some IT tasks by hand is doing them wrong. Whether to provision components, research an issue or report on performance, IT automation scripts are powerful and easy to write. Continue Reading
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News
18 Nov 2020
Observability standards emerge as Kubernetes matures
Enterprise IT pros have tackled how to handle Kubernetes deployments. Now, they're relying on open source observability standards to help keep cloud-native apps healthy. Continue Reading
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Tip
05 Nov 2020
Remote possibilities: Out-of-band management admin options
COVID-19 puts added strain on administrators who need to compensate for lack of personnel in data centers, which leads to the need for a remote access strategy. Continue Reading
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News
29 Oct 2020
Observability blitz intensifies with Grafana, AppDynamics
Grafana and AppDynamics are the latest monitoring vendors to try to capitalize on the hype around observability, as users face more complex choices than ever in this market. Continue Reading
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Tip
12 Oct 2020
Compare runbooks vs. playbooks for IT process documentation
Despite some contextual differences, runbooks and playbooks serve a similar purpose in the enterprise: to document critical processes. Continue Reading
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News
08 Oct 2020
Sumo Logic ships tools for AWS, Kubernetes observability
Sumo Logic has rolled out AWS and Kubernetes observability tools with automated root cause analysis. Users say they offer easy setup at an affordable price. Continue Reading
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News
07 Oct 2020
Oracle launches Cloud Observability and Management Platform
Oracle's new Cloud Observability and Management Platform seeks to appeal to customers with complex multi-cloud and on-premises environments. Continue Reading
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Tip
17 Sep 2020
6 steps for effective real-time monitoring across hybrid IT
Infrastructure monitoring can span multiple stakeholders, data center sites and metrics. Use the five W's to establish a comprehensive monitoring strategy. Continue Reading
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News
03 Sep 2020
Kubernetes monitoring eases migration, security at scale
IT pros in high-scale environments have found that moving to Kubernetes-based infrastructure called for a fresh approach to monitoring for performance and security. Continue Reading
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News
21 Aug 2020
OpenTelemetry aids distributed tracing, Kubernetes monitoring
OpenTelemetry combines multiple CNCF observability projects, as well as multiple enterprise data collection mechanisms, simplifying Kubernetes monitoring. Continue Reading
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Tip
21 Aug 2020
How to build a successful IT service desk
The IT service desk has a lot to manage. With a strong foundation and the right steps in place to handle issues, it can take on anything users throw at it. Continue Reading
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News
30 Jul 2020
New Relic pricing plummets with product overhaul
New Relic dropped pricing for a newly unified set of IT monitoring tools, as it faces fresh competitive pressures and users adjust to cloud-native complexity. Continue Reading
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Tip
26 Jun 2020
5 critical help desk KPIs to track and manage
IT operations teams shouldn't view help desk KPIs in isolation, but rather as a set of closely related metrics that work together to track the user experience and costs. Continue Reading
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News
25 Jun 2020
Puppet unveils event-driven IT automation plans
Puppet's IT automation system Relay, now in beta, offers an event-driven take on IT workflows, but the vendor must clearly establish the product's value over competing DevOps systems. Continue Reading
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Tip
25 Jun 2020
Evaluate 3 IT ops use cases for the Aternity monitoring tool
Operations teams can use data from an IT environment to detect, prevent and remediate issues. With Aternity, they can specifically track metrics and manage tasks related to user experience. Continue Reading
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Feature
17 Jun 2020
Lessons learned: Strategies to adjust IT operations in a crisis
Curious how other businesses adjusted their IT operations strategies in light of COVID-19? Look back at these five recent SearchITOperations news stories to find out. Continue Reading
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Feature
12 Jun 2020
ServiceNow vs. Jira Service Desk for ITSM workflow management
ServiceNow and Jira Service Desk are both big names in ITSM, but which one is better for your workflow management needs? Compare the two tools in terms of flexibility, integration support and more. Continue Reading
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News
05 Jun 2020
New ServiceNow workflows extend into more markets
ServiceNow continues to direct its workflows toward vertical markets with new offerings for telecommunications, financial services and healthcare markets. Continue Reading
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Photo Story
22 May 2020
5 IT automation examples that ops teams should implement today
IT automation use cases are plentiful and highly variegated -- but organizations should emphasize these five examples in their roadmaps. Continue Reading
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Tip
19 May 2020
Container auditing best practices for large-scale deployments
Container auditing and reporting are essential security and compliance measures in a production environment. Apply these practices to uncover abnormalities, control user access and choose the right tool. Continue Reading
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News
15 May 2020
Essential firms forge on with AIOps for incident response
AIOps systems for incident response have helped a bank and a provider of care services in the home streamline operations amid a pandemic emergency and an ongoing IT skills shortage. Continue Reading
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Feature
09 Apr 2020
Find value in real-time application monitoring
What started as a way for administrators to know if a system went offline has morphed into a broad combination of monitoring that involves admins, engineers and operations staff. Continue Reading
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Tip
08 Apr 2020
4 components of a disaster recovery plan to prepare for a crisis
IT teams must take a proactive approach to crisis management and disaster recovery. Use these four guidelines around communication, monitoring and more to build a plan that works. Continue Reading
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News
31 Mar 2020
Log monitoring refinements control data growth, costs
Whether it's pricing according to access frequency or reducing the volume of logs sent by IT infrastructure, fresh IT monitoring approaches make cloud-native visibility manageable. Continue Reading
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Definition
25 Mar 2020
resource contention
In computing, 'resource contention' refers to a conflict over a shared resource between several components. Continue Reading
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Tip
24 Mar 2020
How to set up a chaos engineering game day
Is it fun to spend the day breaking stuff in a war room with your coworkers? Of course, but more than that, it's vital to the security and stability of certain applications. Continue Reading
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News
05 Mar 2020
Biometrics firm fights monitoring overload with log analytics
Log analytics tools have become more popular as enterprise IT pros contend with complex, continuous microservices application deployments at scale. Continue Reading
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Tutorial
21 Feb 2020
Use this Nagios monitoring tutorial for proactive IT monitoring
Learn how to install and run Nagios to monitor your organization's IT assets. Follow these steps so you're prepared to catch problems before they get out of hand. Continue Reading
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Tip
29 Jan 2020
3 ways to react to an IT system failure avalanche
In complex IT infrastructures, a system or resource failure can spur follow-up issues. Compare three approaches to prevent these dreaded domino effects and reach the root of the problem. Continue Reading
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News
17 Jan 2020
AIOps exec bets on incident response market shakeup
Resolve Systems, under a newly appointed CEO, will soon roll out a new product based on its FixStream acquisition that combines AIOps and IT automation. Continue Reading
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News
13 Jan 2020
SecOps and IT ops merge revs IT monitoring platform rivalry
Enterprises want consolidated monitoring platforms for SecOps and IT ops data. Here's how Sumo Logic plans to compete in that market in 2020 with IP from its JASK acquisition. Continue Reading
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News
07 Jan 2020
Alaska Airlines plans to switch IT onto autopilot with AIOps
Alaska Airlines' e-commerce division will chart a course for hands-off IT ops and a sharper focus on strategic SRE duties through AIOps tools. Continue Reading
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Opinion
02 Jan 2020
AIOps meaning to expand throughout DevOps chain
AIOps means artificial intelligence to aid in IT operations. But it could mean much more than that, bringing in development, business, security and other application stakeholders. Continue Reading
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Feature
16 Dec 2019
Ramp up carefully during AIOps implementation
Sound IT automation and data management practices -- along with a healthy dose of patience -- are prerequisites for a smooth AIOps implementation. Continue Reading
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Feature
27 Nov 2019
Decipher real-world AIOps use cases from the hype
There are many AIOps use cases that apply to enterprise IT, but make sure you are familiar with what exactly the technology can -- and can't -- do before adoption. Continue Reading
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Tutorial
20 Nov 2019
Build a Graphite dashboard for data analysis, visualization
Data visualization is a powerful capability for IT admins and business managers alike. In this tutorial, learn how to create charts and dashboards in Graphite, an open source monitoring tool. Continue Reading
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Tip
07 Nov 2019
Capitalize on the advantages of open source software in IT
Open source tools, including those for IT management, might be free, but there are broader pros and cons that might tip the scales for some enterprise buyers. Continue Reading
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News
04 Nov 2019
JASK buy may boost security analytics in Sumo Logic SIEM
Sumo Logic has acquired JASK, an automated SOC that will be most useful for security analytics and alert reduction features within Sumo Logic's SIEM. Continue Reading
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News
01 Nov 2019
New Relic catches up in serverless monitoring with IOpipe
IOpipe's IP and expertise will help New Relic catch up with the latest serverless monitoring trends, such as AWS Lambda Layers support and event-driven frameworks. Continue Reading
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News
28 Oct 2019
DevOps security shifts left, but miles to go to pass hackers
DevSecOps has gone mainstream as companies bake security automation into app development, but experts say the toughest cybersecurity challenges remain unsolved. Continue Reading
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News
24 Oct 2019
Elastic SIEM spring release will complete Endgame tie-in
Endgame agents can now send endpoint security data to the Elastic SIEM, but UI and data schema integration -- and the ability to take action on endpoints -- will come next year. Continue Reading
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News
23 Oct 2019
SAP's McDermott joins ServiceNow to push enterprise growth
SAP's Bill McDermott will take over as ServiceNow CEO, replacing John Donahoe, in a move that analysts say could take the fast-growing ITSM vendor in new product directions. Continue Reading
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Tip
23 Oct 2019
Perform these steps to monitor Windows Server with Nagios Core
Nagios is no newbie to the server monitoring world, but setting it up for Windows takes a few extra steps. Learn how Nagios Core, originally meant for Linux, can monitor Windows servers. Continue Reading
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Feature
21 Oct 2019
Security automation charges IT ops to build the 'paved road'
As IT ops pros evolve into SREs, they play a key role in security automation and create secure paths to production deployment for application developers. Continue Reading
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News
11 Oct 2019
Ticketmaster unifies DevOps monitoring with Confluent Kafka
Ticketmaster troubleshoots and secures distributed applications using Kafka stream processing as a central hub for data collection. Continue Reading
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Feature
30 Sep 2019
The future of cloud storage: Experts look 5 years out
Industry experts weigh in on key cloud storage developments of the last five years and where they see the technology and its use headed in the next five. Continue Reading
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News
26 Sep 2019
Turbonomic adds features to Application Resource Management
The new features include continuous service optimization in Kubernetes and accurate container planning to ensure that applications have sufficient resources to perform. Continue Reading
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News
24 Sep 2019
BizDevOps, DevOps feedback loops guide IT transformation
BizDevOps has been the priority for Dynatrace customer American Fidelity the last four years, guiding the company's IT priorities amid ever-increasing technical complexity. Continue Reading
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News
19 Sep 2019
AIOps tools mature as cloud infrastructure grows
DevOps monitoring tools gain refined features as IT complexity soars, but their advanced AIOps automation hasn't yet gone mainstream. Continue Reading
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News
18 Sep 2019
ManageEngine Applications Manager adds OCI monitoring
ManageEngine rolls out support for Oracle Cloud Infrastructure performance monitoring in its Applications Manager platform. The tool can also predict growth. Continue Reading
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Feature
12 Sep 2019
Legacy tools encumber modern network infrastructure monitoring
Many IT teams still use older monitoring tools that provide limited visibility across multiple network environments. AI and machine learning can help, but they'll take some time. Continue Reading
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News
22 Aug 2019
Splunk pricing worries some users amid SignalFx monitoring buy
Splunk wants to collect more data via SignalFx, but some users wonder how much it will cost to keep up with the proliferation of logs and metrics in the age of cloud monitoring. Continue Reading
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News
01 Jul 2019
Elastic SIEM woos enterprises with cost savings
Elastic SIEM gains interest from former Splunk users, with the promise of cost savings and the prospect of centralized security analytics and IT monitoring data repositories. Continue Reading
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Feature
28 Jun 2019
An ITSM tool comparison for enterprises with an eye on AI
All AI-enabled ITSM tools aim to streamline and automate IT operations, but buyers must make the right selection to get the most out of these products. Continue Reading
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News
26 Jun 2019
LogicMonitor wades into AIOps with anomaly detection
Another country heard from in AIOps: LogicMonitor rolls out anomaly detection and alert dependency correlation, but can it rise above the noise? Continue Reading
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Tip
26 Jun 2019
Assess AIOps benefits and challenges for enterprise IT teams
To successfully reap the benefits of an AIOps implementation, IT teams first have to navigate some crucial cultural and technical shifts. Continue Reading
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Guide
25 Jun 2019
How AIOps monitoring eases modern IT challenges
Operations teams can apply artificial intelligence to modernize their IT monitoring strategy for distributed architectures. Use this guide to learn the basics and get started. Continue Reading
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Feature
25 Jun 2019
Reality strikes when enterprises deploy Kubernetes in production
It's easy to run containers with Kubernetes, but Kubernetes in production -- with enterprise security, monitoring and compliance demands -- is a different story. Continue Reading
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Tip
18 Jun 2019
Apply AI to container monitoring and management -- piece by piece
While the application of AI to container monitoring and management is possible, it first requires certain operations practices and carefully integrated tool sets. Continue Reading
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News
13 Jun 2019
AIOps tools beef up insights, but long-term scope unclear
AIOps tools present a way to cope with IT infrastructure sprawl and complexity, but how far they can go with hands-off automation features is still a topic for debate. Continue Reading
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News
12 Jun 2019
AIOps early adopters tackle data quality issues
AIOps is new in many ways, but early adopters must also heed a time-honored IT maxim: garbage in, garbage out. Continue Reading
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Tip
07 Jun 2019
5 critical features that put the 'AI' in AIOps tools
Don't fall victim to AI-washing in the IT systems management market. Instead, know what to look for in a truly 'intelligent' operations platform -- starting with these 5 capabilities. Continue Reading
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Feature
03 Jun 2019
Evaluate AI-based ITSM tools using these key points
After determining that artificial intelligence would benefit an IT environment, the next big challenge is to assess AI-based ITSM tools in terms of feature set and pricing model. Continue Reading
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Tip
31 May 2019
DevOps security best practices span code creation to compliance
Developers and operations staff who split security responsibilities as part of a DevOps workflow should apply these best practices to ensure no vulnerability goes unnoticed. Continue Reading
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Feature
28 May 2019
Accenture turns to ITSM integration tool for data compilation
IT orgs that subscribe to help desk management services must access huge quantities of information for analysis. Read how one company overcame this challenge. Continue Reading
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Feature
24 May 2019
Artificial intelligence for IT operations pays off -- with time
IT professionals say AIOps holds great potential to optimize day-to-day operations tasks. First, though, teams must lay a foundation of data, consistency and trust. Continue Reading
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Tip
24 May 2019
Combine reactive, proactive monitoring for optimal IT visibility
IT monitoring tools can be either proactive or reactive in nature. But, despite their differences in function, cost and required resources, these two types of tools both have a place in modern IT environments. Continue Reading
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Tip
15 May 2019
Build a patch management process to stay cool in an IT crisis
Time is of the essence during a major IT crisis, but rushing to fix a problem can do more harm than good. Ensure version control, documentation and testing for effective patch deployment. Continue Reading
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News
14 May 2019
Application dependency mapping expands in New Relic One
DevOps monitoring vendors rev their engines as enterprises take on more sophisticated IT monitoring practices to reach the next major phase of app modernization. Continue Reading
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Feature
13 May 2019
Explore the benefits, challenges of AI in ITSM
Are your ITSM processes ready to reap AI's rewards? Discover how AI can benefit your ITSM implementation, as well as the requirements for that transition to be a success. Continue Reading
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News
25 Apr 2019
Experian credits incident management tool for IT efficiency
When Experian deployed xMatters, the IT landscape was very different. But the incident management tool's adaptability kept it useful through shifts in tech trends. Continue Reading
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Tutorial
18 Apr 2019
Manage Elasticsearch documents with indices and shards
Before they can put the search capabilities of Elasticsearch to use for their organization, admins need to properly organize and manage documents via indices, shards, replicas and mapping. Continue Reading
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Tutorial
18 Apr 2019
Use Elasticsearch shard allocation to distribute workload demand
Learn how to use Elasticsearch shards to distribute data storage and retrieval across physical resources, as workload demands grow. Continue Reading
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Feature
08 Apr 2019
AI in ITSM reshapes operations practices and tasks
AI capabilities are merging within ITSM practices to augment IT's performance and enhance the user experience. Read on to learn more about AI uses for ITSM, and how to approach them. Continue Reading
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News
27 Mar 2019
Monitoring distributed systems means first, do no harm
SRE veterans who work with large, complex, latency-sensitive infrastructures say some monitoring tools can hurt the systems they're meant to help. Continue Reading
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Tip
18 Mar 2019
Evaluate on-premises vs. SaaS tools for IT systems management
While there are a lot of factors for enterprises to consider when choosing an IT management tool, the on-premises vs. SaaS decision can be a particularly tricky one. Continue Reading
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Tip
11 Mar 2019
Get familiar with these SLA maintenance tips
The basics of SLA management come at the intersection of business goals and the reality of possibility. IT teams must learn how to strike a balance between specific and conditional promises. Continue Reading
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Tip
04 Mar 2019
How to measure IT performance, step by step
While IT performance measurement can be a tedious challenge, done correctly, this process provides essential analysis and assessments. Learn how to optimize these reviews. Continue Reading