VoIP Migration and Implementation
Top Stories
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Tip
29 Jul 2025
How to integrate your phone system with Microsoft Teams
Before organizations migrate their existing phone systems into Microsoft Teams, they need to select the right telephony architecture that fits their business needs. Continue Reading
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Answer
15 Jun 2023
SIP trunking vs. VoIP: What's the difference?
SIP trunking and VoIP share some similarities, but they have key differences in origin and functions. Learn how together they form the cornerstone of IP telephony. Continue Reading
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Definition
19 Jul 2023
cloud telephony (cloud calling)
Cloud telephony (cloud calling) is a type of unified communications as a service (UCaaS) that offers voice communication services through a third-party host. Continue Reading
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Answer
15 Jun 2023
SIP trunking vs. VoIP: What's the difference?
SIP trunking and VoIP share some similarities, but they have key differences in origin and functions. Learn how together they form the cornerstone of IP telephony. Continue Reading
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Definition
02 Jun 2023
private branch exchange (PBX)
A private branch exchange is a telephone system within an enterprise that switches calls between users on local lines, while enabling all users to share a certain number of external phone lines. Continue Reading
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Tip
25 Apr 2022
Power over Ethernet basics for network architects
Power over Ethernet provides a way to supply electricity to low-power devices through a standard Ethernet cable. Learn about the different standards and PoE types. Continue Reading
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Definition
24 Sep 2021
What is a H.323 gatekeeper?
A gatekeeper is a management tool for H.323 multimedia networks. Continue Reading
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Definition
19 Aug 2021
Plain Old Telephone Service (POTS)
Plain Old Telephone Service (POTS) refers to the traditional, analog voice transmission phone system implemented over physical copper wires (twisted pair). Continue Reading
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Definition
19 Jul 2021
DTMF (dual tone multi-frequency)
Dual tone multi-frequency (DTMF) is the sounds or tones generated by a telephone when the numbers are pressed. Continue Reading
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Feature
10 Jun 2021
Zoom Phone system offers flexibility, simplified infrastructure
The Zoom Phone system offers simplicity and flexibility to support remote and hybrid work. IT leaders at Enterprise Connect Virtual discuss their Zoom Phone migration strategies. Continue Reading
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Definition
03 May 2021
VoIP phone
A VoIP phone is a hardware- or software-based telephone designed to use voice over Internet Protocol (VoIP) technology to send and receive phone calls over an IP network. Continue Reading
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Feature
28 Apr 2021
5 best practices for a Microsoft Teams telephony migration
When planning a migration to Microsoft Teams telephony, organizations should follow five key best practices that address technical requirements and end-user adoption. Continue Reading
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Feature
21 Apr 2021
Microsoft Teams partners extend phone system capabilities
While the Microsoft Teams phone system can meet most needs for organizations, connecting Teams to third-party partners can provide additional features, resiliency and support. Continue Reading
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Feature
22 Dec 2020
Evaluating endpoints for an Asterisk-based phone system
Enterprises building an Asterisk-based phone system have three endpoint options. Learn about the advantages and disadvantages of these endpoints in this book excerpt. Continue Reading
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Answer
16 Nov 2020
What is the difference between IP telephony and VoIP?
While many IT professionals use VoIP and IP telephony synonymously, some argue for keeping a couple of subtle distinctions between the two terms in mind. Continue Reading
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Feature
23 Oct 2020
Zoom Phone system users share their success stories and setbacks
Tech leaders at Zoomtopia explained how migrating to the Zoom Phone system provides their employees with an integrated communications experience and improved business continuity. Continue Reading
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Tip
02 Sep 2020
Making the business case to migrate to Microsoft Teams PBX
Replacing an on-premises PBX with Microsoft Teams Phone System offers organizations flexibility with pricing, hardware and collaboration capabilities but does have limitations. Continue Reading
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Answer
20 May 2020
What are the benefits of a virtual session border controller?
A virtual session border controller can help companies meet increased demands without requiring the installation of costly and dedicated hardware. Continue Reading
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News
26 Mar 2020
Kansas City Royals spin up cloud contact center
The Kansas City Royals closed its offices, but a telephony switch helped the call center address ticket holders' anxieties over baseball games affected by coronavirus shutdown. Continue Reading
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Answer
17 Mar 2020
What role do legacy UC devices play in a cloud migration?
Migrating to UCaaS doesn't mean organizations need to leave legacy hardware behind. But organizations must ensure UC devices are compatible with cloud provider platforms. Continue Reading
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News
05 Feb 2020
Avaya details feature roadmap for Avaya Cloud Office by RingCentral
Avaya provided new details this week on the special features it will add to Avaya Cloud Office to make it different from RingCentral's product. Continue Reading
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Feature
26 Nov 2019
Is your organization prepared to deploy SIP trunking services?
Before deploying SIP trunking services, organizations need to make sure they are prepared. Read this FAQ to learn how to prepare and protect SIP trunks. Continue Reading
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Answer
19 Nov 2019
How do you plan for replacing a business phone system?
A few factors can indicate it's time to replace a business phone system. Learn when it may be time to switch and how to decide on a course of action. Continue Reading
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Answer
07 Nov 2019
What are the benefits of 5G VoIP?
5G VoIP will have some noticeable benefits over its earlier 4G iteration. Learn how 5G rollouts could improve the VoIP experience with high capacity and low latency. Continue Reading
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News
31 Oct 2019
New telephony controls coming to Microsoft Teams admin center
More controls are coming to the Microsoft Teams admin center, but enterprises will have to wait a bit longer for the large-scale configuration tools they need. Continue Reading
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Answer
20 Sep 2019
Should you keep your SIP trunk carrier when migrating to UCaaS?
Migrating UC to the cloud doesn't mean leaving your SIP trunk carrier behind. Learn how bringing your own SIP to cloud services can benefit your business. Continue Reading
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Feature
09 Aug 2019
VoIP migration requires telephony network planning, security scrutiny
A PBX to VoIP migration requires careful planning to ensure call quality. Learn how to ready the network, evaluate architecture options and set the right security policies. Continue Reading
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Answer
03 Apr 2019
How do you prepare for porting business phone numbers?
Porting business phone numbers to your UCaaS provider may be more complicated than you realize. Learn three ways you can prepare your organization for porting. Continue Reading
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Feature
29 Mar 2019
SIP protocol primer: Learn the SIP basics
With the rise of IP communications, SIP has become the standard for initiating communication across a network. Learn the basics of SIP, including how it works and why you need it. Continue Reading
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Feature
28 Mar 2019
VoIP systems deliver advanced telephony and UC features
Learn what 10 leading on-premises, SaaS and hybrid VoIP platforms offer in terms of features, unified communication functionality, phone hardware compatibility and technical support. Continue Reading
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Feature
06 Mar 2019
VoIP platforms offer a wide range of benefits to the enterprise
Companies can choose from one of three VoIP architectures -- on-premises, SaaS VoIP or hybrid cloud. Learn what features and functionality each deployment model offers. Continue Reading
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Feature
28 Feb 2019
Compare offerings from 8 leading cloud and hybrid VoIP vendors
Learn how organizations can select the enterprise VoIP vendor that offers the platform with the best mix of functionality, interoperability, reliability and ongoing support. Continue Reading
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Feature
27 Feb 2019
How 5 leading on-premises and hybrid VoIP platforms compare
Learn how four use case scenarios can help organizations differentiate between the leading on-premises and hybrid VoIP systems so they can select the best platform for their needs. Continue Reading
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Tip
25 Feb 2019
Make VoIP the starting point for hybrid communications
Moving to VoIP is the first step toward creating a hybrid unified communications architecture. Learn how to test and maintain voice quality for a successful migration. Continue Reading
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Answer
11 Feb 2019
What are the E911 location tracking requirements for VoIP?
The rules around E911 location tracking have evolved as more businesses move away from traditional wired connections to VoIP. Here's how to stay compliant with FCC regulations. Continue Reading
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Feature
08 Feb 2019
6 questions to ask before choosing a SaaS or hybrid cloud VoIP system
Before choosing a SaaS or hybrid cloud VoIP vendor, it's important for organizations to create a list of must-have features that can be used to narrow down their selection criteria. Continue Reading
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Feature
29 Jan 2019
5 considerations for selecting an on-premises VoIP platform
Although cloud-based VoIP is popular, organizations are consistently choosing on-premises VoIP systems, as they offer sites more control over their communications environment. Continue Reading
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Feature
07 Jan 2019
Enterprise VoIP platforms provide UC functionality in a single system
The shift toward mobile workforces has dramatically changed how VoIP is deployed. Learn about three popular VoIP deployment models and use case scenarios and how VoIP is only a single component in a much larger unified communications strategy. Continue Reading
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Quiz
12 Dec 2018
Test your knowledge of VoIP fundamentals
Do you want to test your knowledge of VoIP fundamentals and how VoIP works? Take this VoIP quiz and see what areas of voice technology elude you. Continue Reading
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Feature
07 Dec 2018
How to prepare for and manage VoIP call quality issues
Do you know how to maintain call quality when deploying VoIP? Get the answers to your VoIP quality concerns, from predeployment assessments to troubleshooting tools. Continue Reading
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Tip
05 Nov 2018
Migrating from PBX to VoIP: A hybrid VoIP approach
A hybrid VoIP system can be the bridge from PBX to VoIP telephony strategies. Our expert helps to highlight the advantages of a hybrid approach. Continue Reading
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Tip
27 Sep 2018
4 ways to prep the network when planning to implement VoIP
Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP. Continue Reading
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Definition
26 Sep 2018
Viber
Viber is a VoIP and instant messaging application with cross-platform capabilities that allows users to exchange audio and video calls, stickers, group chats, and instant voice and video messages. Continue Reading
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News
30 Aug 2018
Polycom VVX series adds four new desk phones
A new cloud-based device management service will help Polycom partners provision and troubleshoot the vendor's devices, including four new Polycom VVX series phones released this week. Continue Reading
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Feature
20 Aug 2018
PSTN vs. VoIP: What's best for your business?
Unsure of where your organization stands in the PSTN vs. VoIP debate? Use this feature-by-feature comparison to decide whether VoIP or PSTN services fit your organization's needs. Continue Reading
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News
18 May 2018
RingCentral, SD-WAN vendors team up to deliver UCaaS
SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology. Continue Reading
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News
02 Mar 2018
Avaya revenue growth depends on success of cloud products
New cloud products are expected to drive Avaya revenue growth in 2019. Meanwhile, revenues in fiscal 2018 are forecast to be almost the same as last year. Continue Reading
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Tip
22 Feb 2018
Is the virtual SBC market poised for rapid growth?
Recent market developments and research indicate virtual SBC products could see a significant upswing, as companies find success with virtualized offerings. Continue Reading
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Answer
30 Jan 2018
How to configure VoIP on a network
VoIP configuration requires significant preplanning to meet the requirements of voice traffic. Learn the steps to take when configuring VoIP on your network. Continue Reading
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Video
17 Apr 2017
API vendors show how to build web-calling features
In this video, see how API vendors are providing the building blocks to support web-based communications. Browser-based calling, in particular, is a fundamental feature. Continue Reading
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Tip
31 May 2016
Voice gateways provide powerful connectivity options
Voice gateways connect VoIP networks to telecom providers and analog phones, while also providing backup call support. But these sensitive devices need proper security. Continue Reading
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Feature
16 Oct 2015
Mitel VoIP 3300 series controllers: Product overview
The Mitel VoIP platform consists of the 3300 series controllers. With support for up to 2,000 SIP trunks, the 3300 series can replace legacy telephony in small or large businesses. Continue Reading
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Feature
14 Oct 2015
ShoreTel phone system: Product overview
The ShoreTel VoIP system boasts several voice switches, simplified administration and automated backup. The premises platform is ShoreTel's replacement for PBX telephony. Continue Reading
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Feature
02 Oct 2015
Cisco UCM voice over IP system: Product overview
Designed for small and medium businesses, as well as large enterprises, Cisco UCM provides voice over IP technology that can replace a legacy telephone system. Continue Reading
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Feature
27 Aug 2015
Comparing the leading VoIP vendors and their products
Before purchasing a VoIP system, enterprises need to carry out careful research as VoIP vendors offer intricate products with varying capabilities. Continue Reading
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Feature
07 Aug 2015
Toshiba IPedge VoIP System Product Overview
The Toshiba IPedge is a secure software-based VoIP system intended to replace legacy telephony. Continue Reading
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Tip
06 Apr 2015
Design redundancy into VoIP communication systems
Implementing redundancy at the VoIP and network infrastructure levels is an integral part of VoIP communication, ensuring call and business continuity. Continue Reading
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Tip
01 Apr 2015
Five techniques for getting a robust VoIP infrastructure
A VoIP expert stresses the importance of a separate voice VLAN setup, quality-of-service enablement and edge routers for a robust VoIP infrastructure. Continue Reading
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Tip
29 Oct 2014
Calculating VoIP bandwidth needs for SIP trunk services
Part three of our series, SIP Trunking Explained, looks at the amount of VoIP bandwidth you'll need to avoid latency for SIP trunk services via a dedicated line or an Internet connection. Continue Reading
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Answer
05 Mar 2013
Are there advantages to using the public switched telephone network?
You may have to sacrifice some advantages of the public switched telephone network if you switch to VoIP, says telephony expert Jon Arnold. Continue Reading
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Answer
22 Jul 2007
What can a VoIP phone do that a landline phone cannot?
This expert response outlines the basic differences between a VoIP phone and a POTS phone. Continue Reading
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Tip
12 Feb 2007
VoIP bandwidth: Calculate consumption
The bandwidth needed for VoIP transmission depends on compression technology, packet overhead and the network protocol used. In this tip, learn how to calculate how much bandwidth your VoIP implementation will need. Continue Reading
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News
30 Nov 2006
Frost & Sullivan update North American VoIP market expectations
According to a new Frost & Sullivan report, the North American Hosted IP Telephony and VoIP Access Services Market can be expected to show growth up to $14.6 billion by 2012. Continue Reading
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News
28 Nov 2006
Teltronics adds new 20-20/SIP UM platform to voice line-up
Communications solutions and services provider Teletronics recently announced their new 20-20 communication system which integrates SIP-based unified messaging capabilities and includes digital telephony and VoIP. Continue Reading
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News
16 Nov 2006
IMS standardization needed before full deployment
A recent study from Yankee Group states that IMS still needs standardization, vendor interoperability and SIP incorporation -- among other concerns -- before it fulfills its promise of communications unification. Continue Reading
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News
07 Nov 2006
IP telephony vendor Zultys bought by Pivot
Zultys founder, Iain Milnes, relinquished control of his company to Pivot VoIP following a Chapter 11 bankruptcy auction last week. Continue Reading
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News
07 Nov 2006
Microsoft to join VoIP market
In a recent statement, Microsoft CEO Steve Ballmer announced that Microsoft will join the VoIP market, with full integration across its products and operating systems, during the next year. Continue Reading
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News
06 Nov 2006
NY Times VoIP-ifies with Nortel
The New York Times Company recently announced its intention to task Nortel with equipping its new Times Square headquarters with VoIP. Continue Reading
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News
02 Nov 2006
Time Warner deploys IP telephony with Siemens
Siemens flexes its deployment muscles with the recent announcement that it will be accelerating VoIP deployment at Time Warner Cable Inc. Continue Reading
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News
31 Oct 2006
Enterprises are under prepared for VoIP implementation
A study from vendor SAS Group found that enterprises are unaware of how complicated implementation of VoIP can be and how much technical experience is necessary. Continue Reading
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News
30 Oct 2006
Skype pushes enterprises on usage decision
With its growing popularity, Skype is pushing large enterprises to decide to either use Skype as an in-house application manager or to block the service completely. Continue Reading
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News
26 Oct 2006
Comcast attempts recovery from VoIP outages
Recent service outages among New Jersey customers has Comcast scrambling to stabilize their VoIP services, now offered by the telecom to keep pace with the communications industry. Continue Reading
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News
24 Oct 2006
Siemens sponsors new 3G, IMS lab
Siemens, with co-sponsor Cingular Wireless, recently dedicated the new 3G/IMS laboratory at Georgia Institute of Technology, designed as a test bed for third generation IMS convergence applications and services. Continue Reading
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News
19 Oct 2006
Minacom offers VoIP endurance testing
A new release from Minacom allows service providers to stress test the speech quality of Voice over IP calls, including long duration calls of up to 24 hours. Continue Reading
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News
19 Oct 2006
Triple-play services demand more from testing
As triple-play services -- voice, video and data -- become more of a player in the enterprise market, the demand for testing and measurement will continue to increase. Continue Reading
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News
16 Oct 2006
Nortel reveals new next-gen IPTV, IMS services
Nortel showed off its new IPTV and IMS services over a high-speed, 4G WiMax network recently at WiMax World, which includes click-to-call -- enabling users to make VoIP calls with IMS. Continue Reading
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News
16 Oct 2006
VoIP to be driven by multi-site SMBs
In a recent study from Deloitte's Technology, Media and Telecommunications practice, results stated that small and mid-sized businesses with multiple sites will be the driving force behind implementation of VoIP among SMBs. Continue Reading
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News
12 Oct 2006
IMS not communications cure-all, warns Alcatel
In a keynote address at Broadband World Forum Europe, Alcatel CEO talks up IMS while also warning that it is not the magical cure-all for communication services. Continue Reading
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News
10 Oct 2006
France Telecom plans for future with IMS
A France Telecom executive announced the company's intention to deploy a next-generation network strategy based on IMS at Broadband World Forum Europe. Continue Reading
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News
09 Oct 2006
ConneXon debuts enterprise-level mobile VoIP E911
An enterprise-level mobile Voice over IP E911 solution from 911 Enable, a division of ConneXon Telecom Inc., will debut today. Continue Reading
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News
09 Oct 2006
VoIP propels rapid growth in voice applications
Aculabs states that Voice over IP has acted as a stimulant for the strong growth voice applications in general have experienced for the last couple of years. Continue Reading
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News
05 Oct 2006
Open source VoIP proves its skills at university
Sam Houston State University found out first-hand open source VoIP is a viable and cost-effective solution to pricey service provider VoIP options. Continue Reading
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News
26 Sep 2006
BlueNote pairs VoIP and SOA
BlueNote Networks recently released its new SessionSuite SOA Edition and SessionSuite Desktop products which allow VoIP to be embedded within SOA applications. Continue Reading
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News
26 Sep 2006
Securing VoIP over SSL VPNs
eWeek Labs reports testing that suggests using a Secure Sockets Layer VPN could eventually secure VoIP. Continue Reading
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News
25 Sep 2006
VoIP theft trend continues
As VoIP usage becomes more popular worldwide, the occasion for theft of services also increases – evidenced by the latest case of five Namibian men being arrested for reselling stolen VoIP. Continue Reading
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News
25 Sep 2006
Vendors come together over IMS
A number of big-name vendors -- including Cisco, Nokia and Siemens -- are reportedly collaborating on an IMS pitch for France Telecom's fixed and mobile operations. Continue Reading
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News
19 Sep 2006
Motorola releases SIP-based VoIP cable modem
In response to the persuasive pull of SIP, Motorola has released their own SIP-based cable modem -- the latest in a suite of voice-enabled products. Continue Reading
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News
14 Sep 2006
Network Physics answers VoIP's need for speed
This week, Network Physics announced its new applications designed to speed up enterprise applications and address other performance issues, with a lot of focus on VoIP network applications. Continue Reading
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News
07 Sep 2006
Network configuration keeps VoIP online
Network experts suggest network configuration tools will keep your VoIP system running by tracking changes to the network and keeping up-to-date records. Continue Reading
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News
29 Aug 2006
VoIP, E911 ready in face of hurricane
TCS, a VoIP service provider, has announced that it will continue to provide top quality telephone and emergency services during the unpredictable weather of hurricane season. Continue Reading
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News
29 Aug 2006
PalmOS goes VoIP with Hampton Software's Articulation
Hampton Software Ltd. has announced its release of a new application to enable Voice over IP on PalmOS devices. Continue Reading
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News
15 Aug 2006
MMD bridges wireline, wireless convergence
Industry vendors Verizon, Cisco, Lucent, Motorola, Nortel and Qualcomm recently publicized a joint project that has been in the background for the last year to extend the framework of 3GPP's Multimedia Domain architecture and improve interoperability. Continue Reading
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News
14 Aug 2006
Open source VoIP takes aim at telecoms
Following last week's announcement from Digium and Matrix, telecommunications providers are analyzing the increased usage of open source VoIP in the enterprise call center. Continue Reading
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News
10 Aug 2006
Verizon's A-IMS could delay cellular VoIP
Verizon's new Advance to IMS architecture could give mobile telecommunications provider a way to work around deploying VoIP over IP networks or even converting to VoIP by filling in the gaps of most IMS technology. Continue Reading
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News
31 Jul 2006
Rebtel uses VoIP to make international calls local
Rebtel, a Sweden-based company, announced a new service allowing customers to utilize local free minutes on their cell phone plans to make international calls through VoIP. Continue Reading
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News
31 Jul 2006
VoIP startups explore mobile options
As the VoIP market continues to reinvent itself, a few of the VoIP startups are following suit and exploring mobile options for their services. Continue Reading
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News
25 Jul 2006
Freescale Semiconductor, Wavesat partner over WiMAX platform
In a recent partnership to help promote the interoperability of fixed WiMAX, Freescale Semiconductor and Wavesat are collaborating on a reference platform for both enterprise and residential use. Continue Reading
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News
24 Jul 2006
Skype Wi-Fi phones face enterprise firing squads
Skype's launch of Wi-Fi phones through third-party vendors might not receive such warm welcome in the enterprise world, where many technology directors have already taken measures to block Skype and other outside VoIP services and devices. Continue Reading
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News
20 Jul 2006
Voice over Wi-Fi usage in upsurge
Infonetics Research, in a recent report, indicated that the global voice over wireless market is poised to double each year for the next three years as more enterprises and consumers add Voice over Wi-Fi to their telephony solutions. Continue Reading
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News
18 Jul 2006
Cable-based VoIP calms clients' QoS qualms
Recent research indicates that as VoIP usage increases, clients are more confident in cable-based VoIP providers' ability to maintain quality of service versus that of providers who do not own their own network. Continue Reading
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News
18 Jul 2006
Asterisk detects new DoS vulnerability
The Internet Security Systems (ISS) X-Force Threat Analysis Service uncovered a vulnerability in Inter-Asterisk eXchange protocol version 2 (IAX2) last week which could be used to overwhelm an Asterisk IP PBX with fraudulent phone calls and render it susceptible to denial of service attacks. Continue Reading
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News
13 Jul 2006
VoIP, Wi-Fi influence working habits
In a recent survey by Kelton Research, market analysts found that Wi-Fi and VoIP increasingly shape the way Americans work; adding that about eighty percent of users would retain their wireless networks and IP capabilities if ask to choose between these technologies or their landlines and iPods. Continue Reading