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07 Oct 2025 / Patient satisfaction & experience
Qualtrics buys Press Ganey for $6.75B, cites AI and patient data

Qualtrics and Press Ganey Forsta stated that the combination will help bring together their respective AI technology and patient experience insights.
07 Oct 2025 / Customer Service & Contact Center
Oracle adds AI agents to Fusion CX applications cloud stack

Oracle beefs up agentic AI capabilities for users of CX Fusion apps.
07 Oct 2025 / Data Management Strategies
New AI-powered suite boosts Teradata's CX capabilities

Autonomous Customer Intelligence features agents and other tools aimed at enabling the vendor's users to gain greater insight into their own customers to improve business outcomes.
07 Oct 2025 / Telehealth
Hospitals in disadvantaged areas lag in telehealth, HIE adoption

Hospital adoption of telehealth and HIE functionalities is lower in socioeconomically disadvantaged areas, indicating a need for new policy efforts, research shows.
07 Oct 2025 / SDOH & health equity
In patient portal surge, Black patients wait longer for responses

Research uncovered disparities in patient portal messaging based on race, insurance coverage type and language preference.
06 Oct 2025 / Customer Service & Contact Center
SAP CX adds loyalty management, AI agents

SAP lands and expands its CX lineup with agentic AI.

07 Oct 2025 / Software & Services
Why is a content audit useful?

A content audit is useful because it can help enterprises revive website content performance, boost audience engagement and ultimately improve business outcomes.
By Laurence Hart
07 Oct 2025 / Strategy
6 ways climate change will affect businesses

Learn about six important effects climate change is having -- and will continue to have -- on the business sector, and why action from leaders and employees is critical.
By Jacob Roundy
06 Oct 2025 / Digital Transformation
What is Hyperledger?

Hyperledger is a collection of open source projects created to support the development of blockchain-based distributed ledgers.
By Alexander S. Gillis
03 Oct 2025 / Infrastructure
Navigate networking with cable management software

Cable management software has become an essential tool for managers keeping track of thousands of network components. Before you buy, make sure you know what you're getting.
By Paul Kirvan