CRM strategy and implementation

Read the latest news and trends stories about CRM strategy and integration for businesses of all sizes, as well as case studies that help people purchasing this technology make sense of which vendors cater to their company size and vertical.

10 content collaboration platforms for the enterprise in 2023
Organizations must stay organized to increase efficiency. Content collaboration platforms can help, but business leaders must ...
OpenText enhances CX package, customer data platform
OpenText CE 22.4, its latest quarterly release, adds content security, CDP enhancements, and integrations with Microsoft Teams ...
12 file sharing best practices for secure collaboration
Remote work has accelerated the need for secure file sharing and storage. Organizations should emphasize security, structure and ...

Asynchronous work best practices require strong policies
Hybrid work is becoming the norm, but it challenges distributed teams collaborating to complete projects. A new generation of ...
How to approach enterprise social software for hybrid work
Enterprise social software can help organizations build communities to support employee engagement in the hybrid workplace. But ...
Microsoft Loop crosses information silos in 365
Microsoft plans to release Loop this year as the long-awaited information-sharing tool across 365 apps. The software reduces the ...

Confluent brings designer and governance to streaming data
The streaming data platform vendor added a stream designer and new governance capabilities to its cloud service for organizations...
How to overcome the top 5 DataOps challenges
DataOps is a new tool for effective data use and improved data-driven decision-making. Organizations should prepare for these ...
The future of DataOps trends in 2023 and beyond
DataOps is a growing tool for organizations looking to efficiently distribute accurate data to users. Learn the DataOps trends ...

RPA vendor Automation Anywhere aims at process discovery
While the vendor’s new platform is geared towards automation, the market is shifting. Many enterprises are now moving away from ...
AI Bill of Rights blueprint lacks enforceability
The AI Bill of Rights blueprint offers guidance to businesses, but the White House Office of Science and Technology Policy cannot...
Digital twin consortium accelerates growth of the technology
Through its working groups, the consortium helps organizations deal with challenges in managing systems and data related to the ...

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NetSuite ERP adds CPQ, workforce management applications
NetSuite debuted several new features for CPQ, workforce management, embedded banking and warehouse management for its cloud ERP ...
Fair Repair Act could help spur circular economy model
New regulations including the Fair Repair Act coupled with factors like consumer demand for sustainability are motivating ...
RFID vs. IoT: What are the differences?
Users often combine RFID and IoT, but the two technologies are different in some important ways. Learn more about RFID vs. IoT ...