New & Notable
Problem Solve
5 mistakes to avoid when choosing a CX provider
When picking a CX vendor, enterprise tech buyers should have realistic AI expectations and watch out for a lack of industry expertise, scalability and integrations.
Evaluate
5 key contact center AI features and their benefits
As multifunctional contact centers grow more complex and vital as revenue and relationship centers, generative and agentic AI have become a foundational component.
Manage
POTS retirement and the business case to modernize
Carriers are actively decommissioning POTS. Don't wait until you get a decommissioning notice to lay the groundwork for a financially sound migration.
Manage
5 steps for implementing predictive maintenance
Launching a targeted pilot program is one of the steps that C-suite leaders should follow when implementing predictive maintenance at their organization. Learn more.
Find Solutions For Your Project
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Evaluate
Negotiating AI licensing and costs: A step-by-step guide for CIOs
CIOs must balance access to innovation with cost control as AI becomes standard. The goal: to avoid paying a premium for features that should be included.
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9 top employee retention software options
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Outcome-based AI pricing hits a measurement problem
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How agent assist technology works in the contact center
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Problem Solve
4 common challenges that negatively affect employee retention
CHROs must establish a positive company culture to improve employee retention. Learn about other challenges that can interfere with good employee retention and how to address them.
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Who owns the workflow? Why enterprises are managing the wrong thing
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5 risks of overemployment that HR should be aware of
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Find one strategic AI use case to ease pilot chaos, add business value
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Manage
POTS retirement and the business case to modernize
Carriers are actively decommissioning POTS. Don't wait until you get a decommissioning notice to lay the groundwork for a financially sound migration.
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5 steps for implementing predictive maintenance
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How to access and read Intune Management Extension logs
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Enterprise software management expands from apps to capabilities
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Enterprise Software Basics
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Get Started
How to access and read Intune Management Extension logs
The Intune Management Extension provides enhanced capabilities for Windows admins, including the ability to track and analyze logs related to the management add-on.
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Get Started
Importance of clean HR data for AI: What CHROs should know
HR staff having to constantly second-guess and clean data will slow down a CHRO’s team. Learn what HR leaders need to consider about clean HR data and AI.
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Get Started
6 steps HR teams should follow to clean data
The HR team should implement mandatory training for anyone entering data into the company’s HR system. Learn some other steps to follow for HR data cleaning.
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Customer Experience
Adobe in Slack: Access content, production tools from Slackbot
Everyone's spreading the love -- and premium features -- with everyone else's AI interface.
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Customer Experience
Salesforce-Anthropic integration expanded, begets 'Claudeforce'
Is this another sign of the SaaSpocalypse, or just a new evolution in work?
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Customer Experience
Salesforce broadens headless offering for agentic AI access
Headless 360 kicks into high gear with MCP servers for Salesforce features, data repositories.
Enterprise Software Definitions
- What is UCaaS? Unified communications as a service guide
- IP telephony (Internet Protocol telephony)
- What is HR technology (human resources tech)?
- What is compensation management?
- What is talent management? Definition, basics and strategy
- What is core HR (core human resources)?
- What is HRIS (human resources information system)?
- What is manager self-service?