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MLB, Shield Companies boost engagement with Zoom CX
IT leaders from The Shield Companies and MLB discuss why they adopted the Zoom CX suite to scale operations, improve customer engagement and use AI for real-time insights.
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ServiceNow makes the case to users for AI management
ServiceNow keeps up its campaign to own AI orchestration, challenges Salesforce with new CRM tools as Salesforce claps back with its own ITSM offering.
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Sprinklr adds AI agents for marketing, CCaaS, more
Sprinklr users get their AI agents for marketing, service and customer feedback, custom-tuned to verticals.
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12 sales pipeline management best practices
A few sales pipeline management best practices include monitoring key metrics, ensuring data is accurate and prioritizing high-value and high-intent prospects.
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ServiceNow makes the case to users for AI management
ServiceNow keeps up its campaign to own AI orchestration, challenges Salesforce with new CRM tools as Salesforce claps back with its own ITSM offering.
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SAP CX adds loyalty management, AI agents
SAP lands and expands its CX lineup with agentic AI.
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MLB, Shield Companies boost engagement with Zoom CX
IT leaders from The Shield Companies and MLB discuss why they adopted the Zoom CX suite to scale operations, improve customer engagement and use AI for real-time insights.
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12 sales pipeline management best practices
A few sales pipeline management best practices include monitoring key metrics, ensuring data is accurate and prioritizing high-value and high-intent prospects.
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The history and evolution of CRM
Early CRM systems only stored basic contact information. Yet, they have evolved into complex AI platforms that automate various sales, marketing and customer service tasks.
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MLB, Shield Companies boost engagement with Zoom CX
IT leaders from The Shield Companies and MLB discuss why they adopted the Zoom CX suite to scale operations, improve customer engagement and use AI for real-time insights.
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Customer acquisition cost (CAC): How to calculate and reduce it
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12 sales pipeline management best practices
A few sales pipeline management best practices include monitoring key metrics, ensuring data is accurate and prioritizing high-value and high-intent prospects.
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What are the 7 stages of the sales pipeline?
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How to create customer profiles, with examples
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How to manage your sales pipeline
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Customer acquisition cost (CAC): How to calculate and reduce it
Customer acquisition cost (CAC) is the cost associated with convincing a consumer to buy your product or service, including research, marketing and advertising costs.
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The history and evolution of CRM
Early CRM systems only stored basic contact information. Yet, they have evolved into complex AI platforms that automate various sales, marketing and customer service tasks.
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How to create customer profiles, with examples
Creating customer profiles gives brands a deep understanding of customers' needs and results in more successful marketing strategies. Here are the steps to get started.
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The history and evolution of CRM
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Customer service and contact center
SAP CX adds loyalty management, AI agents
SAP lands and expands its CX lineup with agentic AI.
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Marketing and sales
ServiceNow makes the case to users for AI management
ServiceNow keeps up its campaign to own AI orchestration, challenges Salesforce with new CRM tools as Salesforce claps back with its own ITSM offering.
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Customer service and contact center
Sprinklr adds AI agents for marketing, CCaaS, more
Sprinklr users get their AI agents for marketing, service and customer feedback, custom-tuned to verticals.
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