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Salesforce Agentforce for Public Sector woos government users
Salesforce sets up MCP servers and testing environments for AI agents, and customizes Agentforce for the government vertical.
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Proposed U.S. law targets contact center AI, offshoring
Contact centers are in the sights of bills before the House and Senate with bipartisan support.
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8 challenges customer success teams face
Effective customer success improves retention and growth, but many teams struggle to understand customers' goals, create a smooth onboarding process and align with sales teams.
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AI agents evolve how automated customer service works
Thrive, a managed services provider, discusses real-world applications of AI agents for customer service.
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How to use generative AI for sales
Sales teams can use generative AI to create personalized content, coach sales reps and improve forecasting. However, challenges include scaling and data readiness.
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Customer Service & Contact Center News
Proposed U.S. law targets contact center AI, offshoring
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Salesforce Agentforce for Public Sector woos government users
Salesforce sets up MCP servers and testing environments for AI agents, and customizes Agentforce for the government vertical.
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Salesforce Agentforce AI update targets healthcare
Salesforce customizes Agentforce for clinical care, public health and pharmaceuticals.
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Salesforce to acquire Informatica in $8 billion deal
A rumored $11 billion was too much last year, but $8 billion this year was too good to pass up.
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How to use generative AI for sales
Sales teams can use generative AI to create personalized content, coach sales reps and improve forecasting. However, challenges include scaling and data readiness.
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Video content can quickly engage people and reach broader audiences. A successful video marketing strategy should embrace different types of videos and SEO best practices.
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Customer Experience Basics
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How to use generative AI for sales
Sales teams can use generative AI to create personalized content, coach sales reps and improve forecasting. However, challenges include scaling and data readiness.
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How to use generative AI for marketing
Organizations can use generative AI to write marketing content and analyze customer data quicker than a human. However, the tools require basic prompt engineering skills.
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What is direct marketing?
Direct marketing is a type of advertising campaign that seeks to elicit an action (such as an order, a visit to a store or website or a request for further information) from a selected group of consumers in response to communication from a marketer.
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Customer experience management
Salesforce Agentforce for Public Sector woos government users
Salesforce sets up MCP servers and testing environments for AI agents, and customizes Agentforce for the government vertical.
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Customer service and contact center
Proposed U.S. law targets contact center AI, offshoring
Contact centers are in the sights of bills before the House and Senate with bipartisan support.
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Customer service and contact center
AI agents evolve how automated customer service works
Thrive, a managed services provider, discusses real-world applications of AI agents for customer service.
Search Customer Experience Definitions
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