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Contact center back-end integrations drive revenue growth

By integrating contact center software with back-office apps, companies can improve employee productivity, customer satisfaction and ultimately their bottom line.

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AWS loads Amazon Connect with customer service AI agents

AWS brings AI agents to Amazon Connect.

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Toyota's plan for contact center AI deployment

Toyota wants to enable its contact center agents to provide better service, not eliminate their jobs. How AI figures in.

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What agentic commerce means for CXOs and B2B buying

Agentic commerce, like ChatGPT shopping, could streamline B2B product procurement. But enterprise infrastructure, security and purchasing validation processes need to be figured out.

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