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Five-nines availability: What it really means
28 Jun 2021Learn what five-nines availability means and discover the steps enterprises should take to make sure network services are fully accessible. Read More
Third of IT decision-makers rely on gut feel when choosing network operator
09 Sep 2022Study from customer experience technology provider shows lack of transparency is cited as the most consistent quality failure of network providers Read More
70-plus common business abbreviations to know
05 Jun 2023Some common abbreviations and acronyms include PTO, SMART and WFH. Read More
Google Cloud pushes Filestore for enterprise, adds new features
16 Sep 2021Google Cloud adds a new enterprise tier for Filestore, its public cloud file storage service, with new features including Kubernetes backup and custom dual-region selection. Read More
An introductory overview of 5G network capabilities
29 Jul 2021In this Q&A, author William Stallings discusses 5G services, such as network slicing and QoS, and other topics covered in his book, '5G Wireless: A Comprehensive Introduction.' Read More
Atlassian cloud outage could take weeks to resolve
12 Apr 2022As Atlassian's cloud outage neared the one-week mark, the company informed affected customers that it could take up to another two weeks to fully recover. Read More
How and why to create an SRE error budget
03 Dec 2020No IT service is completely immune to disruption. A realistic error budget is a powerful way to set up a service for success. Read More
Backup in the age of cloud
19 Jul 2023The 3-2-1 backup strategy remains relevant in the age of cloud, giving rise to hybrid approaches that combine on-premise and cloud backups to minimise data loss, reduce downtime and improve redundancy Read More
How to build a successful IT service desk
21 Aug 2020The IT service desk has a lot to manage. With a strong foundation and the right steps in place to handle issues, it can take on anything users throw at it. Read More
9 steps to implement in an observability strategy
08 Jun 2022As distributed software systems grow in scale and complexity, things like monitoring and debugging can become a tangled mess. Here are nine ways to bolster your observability plan. Read More