57 Results for:SLA
- Sort by:
service-level agreement (SLA)
A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.... Read Full Definition
Associated Glossaries
IP SLA (Cisco)
Internet protocol service level agreement (IP SLA) is a network performance monitoring (NPM) feature of the Cisco Internetwork Operating System (Cisco IOS) that enables an IT professional to collect information ... Read Full Definition
Associated Glossaries
cloud SLA (cloud service-level agreement)
A cloud SLA (cloud service-level agreement) is an agreement between a cloud service provider and a customer that ensures a minimum level of service is maintained. Read Full Definition
hardware-as-a-service (in managed services)
Hardware-as-a-service (HaaS) is a procurement model that is similar to leasing or licensing in which hardware that belongs to a managed service provider (MSP) is installed at a customer's site and a service level ... Read Full Definition
Associated Glossaries
service-level objective
A service-level objective (SLO) is the part of a service-level agreement (SLA) that documents the key performance indicators (KPIs) the customer should expect from a provider. In addition to specifying details ... Read Full Definition
Associated Glossaries
limitation of liability clause
A limitation of liability clause is the section in a service-level agreement (SLA) that specifies the amounts and types of damages that each party will be obliged to provide to the other in particular circumstances... Read Full Definition
Associated Glossaries
operational-level agreement (OLA)
An operational-level agreement (OLA) is a contract that defines how various IT groups within a company plan to deliver a service or set of services. Read Full Definition
managed service provider (MSP)
A managed service provider (MSP) is a third-party company that remotely manages a customer's information technology (IT) infrastructure and end-user systems. Read Full Definition
Associated Glossaries
service level indicator
A service level indicator (SLI) is a metric that indicates what measure of performance a customer is receiving at a given time. Read Full Definition
Associated Glossaries
data center as a service (DCaaS)
Data center as a service (DCaaS) is the provision of off-site physical data center facilities and infrastructure to clients. Read Full Definition
Associated Glossaries