452 Results for:SLA
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Compare pros and cons of live chat vs. phone support
01 Jun 2022Phone support offers personalized experiences, but live chat agents can answer simple inquiries more quickly. See how these service channels stack up against each other. Read More
Use site reliability engineering to address cloud instability
05 Oct 2022How do you prepare for a worst-case scenario, when the public cloud hosting critical components of your IT infrastructure fails? Read More
Financial Ombudsman Service takes step towards digital transformation with Workday
30 Nov 2021Ombudsman uses human resource and financial management software in the cloud Read More
Guide to colocation and how to choose a provider
18 Dec 2020It's important to thoroughly evaluate facilities, pricing and contract terms before choosing a colocation provider. Also, consider the challenges that come with going colo. Read More
Colocation data center outage response and support
20 Nov 2020Navigating data center malfunctions when hardware is off premises can be tricky. Organizations must have strong SLAs with their colo provider to ensure appropriate response times. Read More
Prepare for these common SRE interview questions
31 Mar 2022To ace that job interview, aspiring SREs should prepare to discuss everything from programming languages to network troubleshooting at varying levels of detail. Read More
Guide to building and executing an MSP business model
13 Jul 2021This managed service guide provides an overview of how to get started in the MSP business, covering the basics of building a service provider and the challenges in doing so. Read More
A deep dive into SD-WAN troubleshooting and monitoring
03 Apr 2023Whether in the throes of SD-WAN issues or preparing for the future, network teams should have practical steps to follow when troubleshooting SD-WAN environments. Read More
Biggest UC trends revealed in top news stories of 2019
31 Dec 2019Vendor partnerships and interoperability initiatives are a few of the UC trends that made headlines in 2019. Take a look back at some of the top stories from the past year. Read More
How to properly set user expectations about VDI performance
11 Jul 2019VDI performance can be a problem for end users, leading to a tense relationship between them and IT staff. Here's how to set expectations to prevent these issues among others. Read More