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Use these metrics to manage availability
13 Apr 2021Learn about uptime availability metrics that are critical to meeting business goals for your organization's systems and applications. Then, see how to put them into action. Read More
5 important questions to ask potential ECM solution partners
16 Nov 2020It's critical to select the right enterprise content management partner, so Bob Estes has several questions CIOs should ask around cloud support, data protection, integrations and more. Read More
Resolve problems right with a help desk management system
16 Jul 2018Help desk management tools keep employees working after problems and outages occur. Discover the extensive benefits the right platform can provide. Read More
Cloud connectivity tests the bond between enterprises, WAN providers
11 Mar 2019Collaborating on cloud connections can strengthen or strain relationships between enterprises and service providers. Service-level agreements, in particular, can be tested. Read More
Oracle Cloud Infrastructure pitch focused on cost, security
06 May 2020Oracle is intent on migrating its vast installed base to its IaaS platform through measures such as cut-rate pricing and strong SLAs on availability, performance and manageability. Read More
How to evaluate and prepare your organization for a CPaaS platform
05 Jun 2019Before deploying CPaaS, you must evaluate your organization's need for embedded communications. Plus, vendor stability and API features should be carefully examined. Read More
13 customer retention strategies that work
30 Nov 2021As the cost of acquiring new customers exceeds the cost of retaining existing customers, implementing an effective customer retention strategy should be a top priority. Read More
How to pick the best network security service provider
07 Jun 2021Managed security service providers have different levels of expertise. Be sure to match your organization's security needs with the right network security provider. Read More
Community Fibre scales up gigabit offerings for London businesses
11 Mar 2021ISP pivots from home to business to provide new features tailored to SMEs’ needs and hires new head of business and wholesale to assist post-lockdown working environment Read More
Microsoft Teams partners extend phone system capabilities
21 Apr 2021While the Microsoft Teams phone system can meet most needs for organizations, connecting Teams to third-party partners can provide additional features, resiliency and support. Read More