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15 customer service email templates and tips
Email remains a key customer service channel for many organizations. Explore 15 customer service email templates teams can use to respond to common support scenarios.
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Stitch Fix's AI brand agent -- with human help -- nails the look
You can't legislate good taste, but you can have agentic AI steer customers into it.
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Agentforce Contact Center brings native CCaaS to Salesforce
Salesforce launches Agentforce Contact Center, a native CCaaS platform that unifies voice, AI, CRM and digital channels to deliver personalized, proactive customer service.
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5 economic models that drive AI success in CX strategies
Integrating AI technologies into customer experience workflows can cut costs. But focusing solely on cost reduction misses opportunities to accelerate revenue.
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Stitch Fix's AI brand agent -- with human help -- nails the look
You can't legislate good taste, but you can have agentic AI steer customers into it.
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E-Commerce
Visual search optimizes images, improves customer reach
E-commerce professionals and CX leaders should follow certain visual search strategies to improve online product visibility and customer engagement.
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Customer Service & Contact Center News
Agentforce Contact Center brings native CCaaS to Salesforce
Salesforce launches Agentforce Contact Center, a native CCaaS platform that unifies voice, AI, CRM and digital channels to deliver personalized, proactive customer service.
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Customer Experience Management Get Started
15 customer service email templates and tips
Email remains a key customer service channel for many organizations. Explore 15 customer service email templates teams can use to respond to common support scenarios.
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Signals emerging across enterprise infrastructure decisions
Device ecosystems, identity frameworks and orchestration tools reveal how enterprise platforms are beginning to interact as part of broader infrastructure systems.
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CRM Tools & Strategy
4 governance pressures shaping enterprise AI
Enterprise AI may move fast, but institutional accountability does not. Governance and structural alignment determine how safely AI expands into customer-facing systems.
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Learn how to increase employee satisfaction by making it easy for employees to get the HR services they need with ServiceNow solutions.
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Signals emerging across enterprise infrastructure decisions
Device ecosystems, identity frameworks and orchestration tools reveal how enterprise platforms are beginning to interact as part of broader infrastructure systems.
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Employee conversational analytics unlocks business insights
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Potential Salesforce pricing reset latest sign of 'SaaSpocalypse'
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Salesforce layoffs continue as high-ranking executives leave
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10 strategies to improve contact center agent performance
Contact center agent performance improves when organizations combine training, feedback, routing and self-service with the right data, tools and support.
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8 challenges customer success teams face
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The top challenges of influencer marketing and their solutions
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Contact center fraud: How to detect and prevent it
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5 economic models that drive AI success in CX strategies
Integrating AI technologies into customer experience workflows can cut costs. But focusing solely on cost reduction misses opportunities to accelerate revenue.
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A guide to contact center security best practices
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How to improve the contact center experience for customers
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6 ways customer experience can increase sales
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Customer Experience Basics
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15 customer service email templates and tips
Email remains a key customer service channel for many organizations. Explore 15 customer service email templates teams can use to respond to common support scenarios.
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Omnichannel orchestration engages customers, drives revenue
Omnichannel orchestration enables businesses to personalize customer interactions, reduce friction and coordinate teams for lasting business outcomes and customer loyalty.
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Identity-first CX blends customer convenience and security
Identity-first customer experience is an interesting and ambitious concept that melds customer ease of use and security controls. Sounds great, but can it be done?
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The history and evolution of CRM
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The evolution of chatbots and generative AI
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Marketing and sales
Stitch Fix's AI brand agent -- with human help -- nails the look
You can't legislate good taste, but you can have agentic AI steer customers into it.
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Customer service and contact center
Agentforce Contact Center brings native CCaaS to Salesforce
Salesforce launches Agentforce Contact Center, a native CCaaS platform that unifies voice, AI, CRM and digital channels to deliver personalized, proactive customer service.
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Customer experience management
Pegasystems adds vibe coding to Blueprint app builder
Pega Blueprint combines conversational code with drag-and-drop feature editing.
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