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The history and evolution of CRM
Early CRM systems only stored basic contact information. Yet, they have evolved into complex AI platforms that automate various sales, marketing and customer service tasks.
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Genesys updates contact center AI agent, orchestration tools
Genesys will add AI orchestration and agentic interoperability capabilities.
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How to create customer profiles, with examples
Creating customer profiles gives brands a deep understanding of customers' needs and results in more successful marketing strategies. Here are the steps to get started.
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HubSpot adds 200 features to platform, much of it agentic AI
HubSpot adds to its Breeze agentic AI componentry.
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Marketing & Sales News
Adobe releases AI marketing agents, orchestration platform
Adobe users can now orchestrate prefab AI marketing agents, and soon will be able to create their own.
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E-Commerce News
Lowe's SVP on AI's rosy future for e-commerce
As AI evolves, its e-commerce applications multiply.
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Customer Service & Contact Center News
Genesys updates contact center AI agent, orchestration tools
Genesys will add AI orchestration and agentic interoperability capabilities.
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Customer Experience Management Get Started
How to create customer profiles, with examples
Creating customer profiles gives brands a deep understanding of customers' needs and results in more successful marketing strategies. Here are the steps to get started.
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Customer Data Management News
Salesforce Agentforce AI update targets healthcare
Salesforce customizes Agentforce for clinical care, public health and pharmaceuticals.
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CRM Tools & Strategy Get Started
The history and evolution of CRM
Early CRM systems only stored basic contact information. Yet, they have evolved into complex AI platforms that automate various sales, marketing and customer service tasks.
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Hyperautomation
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Learn how ServiceNow CSM can help you on your journey to provide the ultimate customer service experience.
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How to create customer profiles, with examples
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The history and evolution of CRM
Early CRM systems only stored basic contact information. Yet, they have evolved into complex AI platforms that automate various sales, marketing and customer service tasks.
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Get Started
How to create customer profiles, with examples
Creating customer profiles gives brands a deep understanding of customers' needs and results in more successful marketing strategies. Here are the steps to get started.
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Get Started
How to use generative AI for sales
Sales teams can use generative AI to create personalized content, coach sales reps and improve forecasting. However, challenges include scaling and data readiness.
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The history and evolution of CRM
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Marketing and sales
Adobe releases AI marketing agents, orchestration platform
Adobe users can now orchestrate prefab AI marketing agents, and soon will be able to create their own.
-
Customer service and contact center
Genesys updates contact center AI agent, orchestration tools
Genesys will add AI orchestration and agentic interoperability capabilities.
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Customer service and contact center
HubSpot adds 200 features to platform, much of it agentic AI
HubSpot adds to its Breeze agentic AI componentry.
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