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IT management

Learn about the core elements of IT management, including operations, tech support and personal computing, as well as terms related to IT careers, certifications and project management.

Certifications

This glossary contains definitions related to IT Certifications.

  • data engineer

    A data engineer is an IT professional whose primary job is to prepare data for analytical or operational uses.

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.

  • cloud architect

    A cloud architect is an IT professional who is responsible for overseeing a company's cloud computing strategy.

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IT career paths

  • succession planning

    Succession planning is the strategic process of identifying and developing internal candidates to fill key organizational roles to ensure business continuity and leadership in the face of role transitions, departures, or unforeseen events. It is relevant to all companies, large or small, for-profit or nonprofit.

  • core competencies

    For any organization, its core competencies refer to the capabilities, knowledge, skills and resources that constitute its 'defining strengths.'

  • data engineer

    A data engineer is an IT professional whose primary job is to prepare data for analytical or operational uses.

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IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

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Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

  • USB-C

    USB-C, or Universal Serial Bus Type-C, is a standard connection type for mobile and portable devices. It provides a single reversible connector to transmit both power for charging and data for transfers. It is designed to replace all current USB types.

  • personal digital assistant (PDA)

    A personal digital assistant (PDA) is a small, mobile, handheld device that provides computing and information storage and retrieval capabilities for personal or business use, often for keeping schedules, calendars and address book information handy.

  • What is the dark web (darknet)?

    The dark web is an encrypted portion of the internet not visible to the general public via a traditional search engine such as Google.

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Project management

Terms related to project management, including definitions about project management methodologies and tools.

  • DevOps Dojo

    A DevOps Dojo is a place where DevOps team members go for hands-on training.

  • broken windows theory

    The broken windows theory posits that visible signs of disorder and neglect in an environment encourage further disorder and misconduct among those who live in it.

  • project scope

    Project scope is the part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks, costs and deadlines.

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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

  • Microsoft Remote Desktop Web Access (Microsoft RD Web Access)

    Microsoft Remote Desktop Web Access (Microsoft RD Web Access) is a Remote Desktop Services role in some versions of the Windows Server OS.

  • technological convergence

    Technological convergence is a term that describes bringing previously unrelated technologies together, often in a single device.

  • information technology (IT)

    Information technology (IT) is the use of computers, storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange all forms of electronic data.

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Networking
  • SD-WAN security

    SD-WAN security refers to the practices, protocols and technologies protecting data and resources transmitted across ...

  • net neutrality

    Net neutrality is the concept of an open, equal internet for everyone, regardless of content consumed or the device, application ...

  • network scanning

    Network scanning is a procedure for identifying active devices on a network by employing a feature or features in the network ...

Security
  • cloud-native application protection platform (CNAPP)

    Cloud-native application protection platform, or CNAPP, is a software product that bundles multiple cloud security tools into one...

  • Patch Tuesday

    Patch Tuesday is the unofficial name of Microsoft's monthly scheduled release of security fixes for the Windows operating system ...

  • Pegasus malware

    Pegasus malware is spyware that can hack any iOS or Android device and steal a variety of data from the infected device, ...

CIO
  • strategic management

    Strategic management is the ongoing planning, monitoring, analysis and assessment of all necessities an organization needs to ...

  • IT budget

    IT budget is the amount of money spent on an organization's information technology systems and services. It includes compensation...

  • project scope

    Project scope is the part of project planning that involves determining and documenting a list of specific project goals, ...

HRSoftware
  • director of employee engagement

    Director of employee engagement is one of the job titles for a human resources (HR) manager who is responsible for an ...

  • digital HR

    Digital HR is the digital transformation of HR services and processes through the use of social, mobile, analytics and cloud (...

  • employee onboarding and offboarding

    Employee onboarding involves all the steps needed to get a new employee successfully deployed and productive, while offboarding ...

Customer Experience
  • chatbot

    A chatbot is a software or computer program that simulates human conversation or "chatter" through text or voice interactions.

  • martech (marketing technology)

    Martech (marketing technology) refers to the integration of software tools, platforms, and applications designed to streamline ...

  • transactional marketing

    Transactional marketing is a business strategy that focuses on single, point-of-sale transactions.

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