New & Notable
News
Salesforce rolls into ITSM with Slack-based agentic AI platform
Salesforce hopes to turn Slack customers into ITSM users.
News
Oracle adds AI agents to Fusion CX applications cloud stack
Oracle beefs up agentic AI capabilities for users of CX Fusion apps.
Evaluate
MLB, Shield Companies boost engagement with Zoom CX
IT leaders from The Shield Companies and MLB discuss why they adopted the Zoom CX suite to scale operations, improve customer engagement and use AI for real-time insights.
Trending Topics
-
Marketing & Sales News
Salesforce to release Agentforce 360, Slack agents
Salesforce renames Data Cloud yet again, and ports many sales, marketing, HR and more functions to Slack via agentic AI.
-
E-Commerce News
Lowe's SVP on AI's rosy future for e-commerce
As AI evolves, its e-commerce applications multiply.
-
Customer Service & Contact Center News
Salesforce rolls into ITSM with Slack-based agentic AI platform
Salesforce hopes to turn Slack customers into ITSM users.
-
Customer Experience Management Evaluate
MLB, Shield Companies boost engagement with Zoom CX
IT leaders from The Shield Companies and MLB discuss why they adopted the Zoom CX suite to scale operations, improve customer engagement and use AI for real-time insights.
-
Customer Data Management Manage
12 sales pipeline management best practices
A few sales pipeline management best practices include monitoring key metrics, ensuring data is accurate and prioritizing high-value and high-intent prospects.
-
CRM Tools & Strategy Get Started
The history and evolution of CRM
Early CRM systems only stored basic contact information. Yet, they have evolved into complex AI platforms that automate various sales, marketing and customer service tasks.
Sponsored Sites
-
IT Workflows
Transform Your Organization With Modern and Resilient IT Services
Learn how ServiceNow’s IT solutions can help your organization seize the upside of operational resilience and raise employee agility.
-
HR Solutions
Reinvent new ways to work across the enterprise with ServiceNow Employee Workflows
Learn how to increase employee satisfaction by making it easy for employees to get the HR services they need with ServiceNow solutions.
-
Hyperautomation
Create a Powerful, Unified Experience with Hyperautomation and Low-Code
Learn how to deliver modern workflows, apps, and automation at scale with a single hyperautomation platform.
Find Solutions For Your Project
-
Evaluate
MLB, Shield Companies boost engagement with Zoom CX
IT leaders from The Shield Companies and MLB discuss why they adopted the Zoom CX suite to scale operations, improve customer engagement and use AI for real-time insights.
-
Customer acquisition cost (CAC): How to calculate and reduce it
-
How to use generative AI for sales
-
9 sales pipeline management tools
-
-
Problem Solve
8 challenges customer success teams face
Effective customer success improves retention and growth, but many teams struggle to understand customers' goals, create a smooth onboarding process and align with sales teams.
-
The top challenges of influencer marketing and their solutions
-
Contact center fraud: How to detect and prevent it
-
Why contact centers have high turnover and how to combat it
-
-
Manage
12 sales pipeline management best practices
A few sales pipeline management best practices include monitoring key metrics, ensuring data is accurate and prioritizing high-value and high-intent prospects.
-
What are the 7 stages of the sales pipeline?
-
How to create customer profiles, with examples
-
How to manage your sales pipeline
-
Customer Experience Basics
-
Get Started
Customer acquisition cost (CAC): How to calculate and reduce it
Customer acquisition cost (CAC) is the cost associated with convincing a consumer to buy your product or service, including research, marketing and advertising costs.
-
Get Started
The history and evolution of CRM
Early CRM systems only stored basic contact information. Yet, they have evolved into complex AI platforms that automate various sales, marketing and customer service tasks.
-
Get Started
How to create customer profiles, with examples
Creating customer profiles gives brands a deep understanding of customers' needs and results in more successful marketing strategies. Here are the steps to get started.
Multimedia
-
Get Started
The history and evolution of CRM
-
-
Get Started
The evolution of chatbots and generative AI
Vendor Resources
-
News
View All -
Marketing and sales
Salesforce to release Agentforce 360, Slack agents
Salesforce renames Data Cloud yet again, and ports many sales, marketing, HR and more functions to Slack via agentic AI.
-
Customer service and contact center
Salesforce rolls into ITSM with Slack-based agentic AI platform
Salesforce hopes to turn Slack customers into ITSM users.
-
Customer service and contact center
Oracle adds AI agents to Fusion CX applications cloud stack
Oracle beefs up agentic AI capabilities for users of CX Fusion apps.
Search Customer Experience Definitions
- Customer acquisition cost (CAC): How to calculate and reduce it
- What is direct marketing?
- What is mobile CRM?
- What is field service management (FSM)?
- What are customer service and support?
- What is quality of experience (QoE or QoX)?
- What is voice of the customer? A guide to VOC Strategy
- What is high-touch customer service?