CRM careers and certifications
Salesforce, Oracle and Microsoft are among the big CRM vendors that offer certifications to help professionals in the field earn credentials that lead to higher pay and better jobs. Read about these certifications as well as other news and trends for career-minded CRM leaders.
Top Stories
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Answer
15 Feb 2023
What does a customer success manager do?
The customer success manager is an essential CX role that takes a proactive approach to ensuring customer loyalty and retention when the sales process is complete. Continue Reading
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News
08 Sep 2021
Acquia acquires Widen digital asset management
DAM is an old idea making a big comeback for marketing teams trafficking in online video. Acquia adds the Widen DAM to its digital experience platform. Continue Reading
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Tip
21 Mar 2023
The fundamentals of achieving high cohesion and low coupling
It's easy to say, 'high cohesion, low coupling,' but is it as easy to put into practice? We examine some of the basics behind cohesion, coupling and the right balance between them. Continue Reading
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News
21 Mar 2023
U.S. sets code rewrite on job ads seeking H-1B, OPT workers
Dice's parent company, DHI Group, has reached a voluntary agreement with the U.S. Equal Employment Opportunity Commission over job ads that allegedly favored foreign workers. Continue Reading
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News
21 Mar 2023
Adobe Firefly brings generative AI imaging marketing tool
Adobe's Firefly is an image creator trained on millions of visuals from Adobe stock content to understand written commands and make images for better marketing. Continue Reading
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Feature
21 Mar 2023
Silicon Valley Bank collapse explained: What you need to know
Not all banks cater to startup companies. Silicon Valley Bank specialized in the tech startup industry but was not prepared for a bank run as companies started burning more cash. Continue Reading
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Feature
21 Mar 2023
20 social media terms to know
Social media marketing can be an easy way to reach consumers and build brand awareness. Check out this glossary to understand popular social media terms. Continue Reading
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News
21 Mar 2023
Nordics move towards common cyber defence strategy
Nordic countries agree to work together to improve their cyber defences amid increasing threat Continue Reading
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Tip
21 Mar 2023
Code comment best practices every developer should know
Source code can benefit from well-written code comments. If teams implement proper writing strategies, code comments can be a great tool to explain code intent. Continue Reading
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News
21 Mar 2023
Vonage's API tools embed video and add bulk messaging
Vonage drops an embedded video conferencing tool that can live on any platform and a mass communication tool to let enterprises customize messages at scale. Continue Reading
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News
21 Mar 2023
MPs explore how to expand quantum computing in business
Commons Science and Technology Committee is looking for evidence of where the UK’s new quantum strategy needs improvement Continue Reading
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News
21 Mar 2023
Nvidia DGX Quantum system blends CPUs, GPUs with CUDA
Nvidia and Quantum Machines deliver a new architecture that combines CPUs and GPUs with quantum technologies. Continue Reading
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News
21 Mar 2023
Nvidia aims at generative AI, joins with image stock firms
The AI hardware/software vendor offers services for enterprises to build generative models without starting anew each time. The vendor is also teaming with Adobe and Getty Images. Continue Reading
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News
21 Mar 2023
Riedel Networks, Kalaam collaborate to connect motorsports
Digital services firm teams with international customised network provider to support real-time data transfer and broadcasting for one of the most active and data-driven sports in the world Continue Reading
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Opinion
21 Mar 2023
From CDO to CTIO – what tech leader job titles really mean, and who calls the shots
In your organisation, do you have a CIO? A CTO? A CTIO? We offer a brief guide to the top roles in IT and the differences between them. Continue Reading
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News
21 Mar 2023
Tech competition with China remains top of mind for U.S.
U.S. competition with China on technology has advanced beyond legislation as the Biden administration mulls rules for limiting investments in the Chinese tech sector. Continue Reading
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News
21 Mar 2023
Adobe and RainFocus pair for more data insight at events
The CX software giant pairs with the event marketing services vendor to provide customers with tools for deeper personalized experiences at in-person and online events. Continue Reading
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Tip
21 Mar 2023
5 steps to migrate from MPLS to SD-WAN
To migrate from MPLS to SD-WAN, you need a plan. Use these five steps as a guideline to avoid MPLS contract disasters, unexpected costs and delayed installation. Continue Reading
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News
21 Mar 2023
Making it simple approach paying off for Hitachi Vantara
Efforts by Hitachi Vantara’s global channel chief to streamline processes and increase partner support have led to increased activity Continue Reading
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News
21 Mar 2023
How Mimecast thinks differently about email security
Mimecast CEO Peter Bauer believes the company’s comprehensive approach towards email security has enabled it to remain relevant to customers for two decades Continue Reading
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News
21 Mar 2023
Hitachi Energy emerges as victim of Clop gang’s Fortra attack
The power and energy division of Japanese conglomerate Hitachi has disclosed that it has fallen victim to a Clop cyber attack, but insists customer data is safe Continue Reading
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News
21 Mar 2023
UK signs digital trade deal with Ukraine
The UK and Ukraine have agreed a trade deal that will reduce the cost of IT imports from the war-torn country Continue Reading
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News
21 Mar 2023
GDS signs £24m worth of contacts for One Login
As the Government Digital Service (GDS) prepares for the official end of Gov.uk Verify, it signs three new contracts for its successor programme, One Login Continue Reading
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News
21 Mar 2023
Ferrari rejects ransom demand after cyber attack
Italian carmaker Ferrari says it will refuse to pay a ransom after an unspecified threat actor broke into its IT systems and stole customer data Continue Reading
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Blog Post
21 Mar 2023
Auto-tech series: Vanta - Compliance becomes an always-on process
This is a guest post for the Computer Weekly Developer Network written by Matt Spitz, in his capacity as VP of Engineering at Vanta - the company helps companies scale security practices and ... Continue Reading
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Feature
21 Mar 2023
HDD specs: Assess MTTF, AFR and UER to get the drives you need
In part one of a two-part series, we look at key hard disk drive specs, including mean time to failure, annual failure rate and unrecoverable error rate, and how they relate to each other Continue Reading
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News
21 Mar 2023
Danish law firm transforms digital collaboration through core system replacement
NJORD has transformed how it shares documents among lawyers through a cloud-based platform Continue Reading
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News
21 Mar 2023
BT gets on Wavelength to bring 5G, cloud to mobile businesses
Long-term, multi-million-pound investment gives leading UK telco’s business customers access to edge computing services, combining EE mobile network’s 5G and 4G network infrastructure with cloud services from Amazon Web Services Continue Reading
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News
21 Mar 2023
Ransomware gangs harass victims to ‘bypass’ backups
Analysis reveals how cyber criminal gangs are turning to extensive, targeted harassment campaigns to force victims to pay up, even if their backups are in good order Continue Reading
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E-Zine
21 Mar 2023
The risks of an imbalance in AI
In this week’s Computer Weekly, a leading AI expert explains the risks of an arms race in artificial intelligence caused by the domination of private sector providers. Our latest buyer’s guide examines ways to reduce IT’s energy use. And we analyse the latest damning revelations from the Post Office scandal inquiry. Read the issue now. Continue Reading
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Blog Post
20 Mar 2023
How to use the Google Chrome color picker extension
Want to select a color from an image on a webpage? Or an HTML element? Here's how to use the Google Chrome color picker extension that comes packaged as part of the built-in DevTools. Continue Reading
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News
20 Mar 2023
Oracle OKE takes on Azure, AWS with serverless Kubernetes
Oracle added serverless Kubernetes and a financially backed SLA to its OKE managed service, playing catch-up with AWS, Google and Azure and taking a swipe at them on pricing. Continue Reading
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News
20 Mar 2023
NCSC launches cyber check-up tools for SMEs
The NCSC has launched two new security services aimed at SMEs that lack the resources to address cyber issues, and may underestimate their vulnerability to attack Continue Reading
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News
20 Mar 2023
HPE to acquire OpsRamp for GreenLake IT ops tools
IT automation specialist OpsRamp will become part of HPE's GreenLake portfolio, adding hybrid cloud visibility and notification tools to the IT conglomerate's SaaS offerings. Continue Reading
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Opinion
20 Mar 2023
App modernization, mainframe, microservices: IBM event recap
At the recent IBM Infrastructure Analyst Event, IBM announced advances in IBM zSystems for AI, app architecture and other areas to help businesses achieve their goals. Continue Reading
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News
20 Mar 2023
Amazon’s latest round of layoffs includes HR
Amazon has cut another 9,000 jobs in HR, Amazon Web Services and advertising, citing the need to be 'leaner' due to economic uncertainty. The company laid off 18,000 in January. Continue Reading
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Opinion
20 Mar 2023
The rise of the non-developer
Low-code and no-code tools are often touted as solutions to the developer talent shortage -- but they might not be the full answer for companies facing a lack of tech skills. Continue Reading
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News
20 Mar 2023
VMware Partner Connect reboots with accent on SaaS
VMware's partner program gets a new look as the company invests in the subscription model; Endor Labs, Graphiant and TrueFort also launch or update channel efforts. Continue Reading
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Tip
20 Mar 2023
4 cloud API security best practices
APIs make up the majority of web traffic now, but they aren't always kept as secure as needed. Consider implementing these four cloud API security best practices. Continue Reading
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Feature
20 Mar 2023
Techno-nationalism explained: What you need to know
Techno-nationalism changes the way providers do business and the way users interact with tech. Continue Reading
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News
20 Mar 2023
FBI arrests suspected BreachForums owner in New York
The BreachForums arrest occurred days after DC Health Link's data went up for sale on the dark web message board, though the affidavit did not cite the breach in the arrest. Continue Reading
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Tip
20 Mar 2023
Boost cluster security with Kubernetes vulnerability scanning
Performing vulnerability scans on Kubernetes clusters can help keep container environments secure and running smoothly. Learn what risks to look out for and compare tool options. Continue Reading
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Tip
20 Mar 2023
Follow these 9 steps for SD-WAN testing before deployment
Before an SD-WAN implementation, you'll want to run the system through a battery of tests to check for things like failover, packet delivery and traffic segregation. Continue Reading
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News
20 Mar 2023
Docker Free Team concerns linger after mea culpa
Docker apologized for a 'terrible job' sharing its plan to deprecate a Free Team subscription, but some observers remain worried about security implications from the transition. Continue Reading
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News
20 Mar 2023
Amazon CEO Andy Jassy confirms 9,000 further job cuts across AWS, Twitch and its advertising arm
Amazon's cloud arm is set to be one of several business units that will lose employees over the coming months, a staff email has confirmed Continue Reading
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News
20 Mar 2023
Zoom strikes unified communications home run in MLB partnership
Conferencing and communications company claims first-of-its-kind partnership with major US sports league to enhance MLB games and the fan viewership experience based on contact centre and core platform Continue Reading
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News
20 Mar 2023
Acceldata update enhances data observability platform
The vendor's latest platform update adds four new capabilities, including low-code/no-code options for developing data quality standards and self-healing capabilities. Continue Reading
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News
20 Mar 2023
UK altnets advance pace of full-fibre deployment
One of the fastest-growing altnets in the UK raises £230m in committed debt financing, while country’s leading independent network provider becomes object of takeover as it maintains build-out momentum Continue Reading
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Opinion
20 Mar 2023
Is a cloud-first strategy right for you?
A cloud-first strategy has its fair share of advantages and disadvantages. Learn how to avoid risks and build a strategy that is right for your organization. Continue Reading
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News
20 Mar 2023
Channel roundup: Who's gone where?
The first quarter is coming to its end, but the need for expertise and experience continues across the industry Continue Reading
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Tip
20 Mar 2023
How to prepare for the next version of Exchange Server
The Exchange Server roadmap charts several twists and turns that shows Microsoft deviating from its typical course with the server-based email platform. Continue Reading
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News
20 Mar 2023
VMware enhances partner programme
Vendor looks to encourage its channel to cover the entire customer lifecycle, with more rewards and certifications Continue Reading
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Blog Post
20 Mar 2023
Preventing Crime not meeting Political Targets - A review of the MPS Turnaround Plan
Respond by the end of March if you live or work in London and believe that the primary objective of policing is the prevention of time not the meeting of targets as proxies for delivering political ... Continue Reading
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Feature
20 Mar 2023
SaaS backup vendors diversify approach as adoption grows
Backup vendors are expanding coverage and introducing new methods to back up SaaS data as IT departments contend with ever-growing adoption and user demands. Continue Reading
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News
20 Mar 2023
NatWest announces ID service for its customers
The identities of NatWest customers engaging with businesses online can be confirmed by the bank's ID service in seconds Continue Reading
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Feature
20 Mar 2023
Will data centers become obsolete?
Many organizations want to simplify or scale down their data centers -- but they won't disappear. Admins can examine as-a-service options and cloud to offload some applications. Continue Reading
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Tip
20 Mar 2023
Configure NIC teaming in Windows Server
NIC teaming maximizes network bandwidth and provides redundancy benefits. These steps guide users through NIC teaming configuration in Windows Server with GUI and PowerShell. Continue Reading
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Tip
20 Mar 2023
Compare SharePoint Syntex disadvantages and benefits
Microsoft promotes its SharePoint content AI services -- Syntex -- as a way to streamline content management in a cost-effective way. Yet, the service is new and has challenges. Continue Reading
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News
20 Mar 2023
Ofcom extends time on BT wholesale broadband tariff probe
UK comms regulator to take a further two months to assess whether a regulatory green light for new wholesale pricing from ultrafast broadband market leader threatens competitiveness of UK gigabit sector Continue Reading
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News
20 Mar 2023
Government should invest in maritime tech, say MPs
Report from the Transport Committee calls for investment in technology for the maritime sector, and wants the government to make it easier to scale-up innovation Continue Reading
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News
20 Mar 2023
BBC cracks down on TikTok after review
The BBC is asking staff not to install TikTok on corporate-owned devices without a justified business purpose, although its use will still be allowed to share media content with its audiences Continue Reading
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Blog Post
20 Mar 2023
Auto-tech series: HashiCorp - Automation & the multiverse of machine madness
Continuing this series of technology platform analyses examining the universe of automation tools and services now being brought to bear across every transept of the software application ... Continue Reading
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Blog Post
20 Mar 2023
Half A Rack In Half A Day: Building A Private Cloud
Having entered my 39th (gulp!) year in IT, it’s fair to say I’ve had to endure more than my fair share of IT hype and BS. Many are the times at live events I’ve done a tally chart on the number of ... Continue Reading
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News
20 Mar 2023
Inside AIA’s cloud adoption journey
The Hong Kong-based multinational insurance firm has moved 86% of its IT infrastructure to public cloud to drive growth, productivity and efficiency Continue Reading
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Conference Coverage
20 Mar 2023
Everything Enterprise Connect 2023: News, trends and insights
This guide gathers the latest news and analysis from Enterprise Connect, one of the largest enterprise communications and collaboration conferences in 2023. Continue Reading
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Blog Post
19 Mar 2023
Critical Java JVM options and parameters
The easiest way to optimize your Java runtime is to supply correct JVM options and parameters. In honor of the Java 21 release, we will examine the 21 most important Java JVM options you can configure. Continue Reading
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Blog Post
18 Mar 2023
Daily Scrum vs standup meetings: What's the difference?
Other than being an ablest term that discriminates against people who can't stand, there are many differences between a standup meeting and the daily Scrum. Here we look at the 10 most important ... Continue Reading
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Feature
17 Mar 2023
10 key ESG and sustainability trends, ideas for companies
From consumers to employees to investors, more people are choosing companies that prioritize environmental, social and governance concerns. Here are 10 ESG trends that matter. Continue Reading
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News
17 Mar 2023
ChatGPT's threat to white-collar jobs, cognitive automation
ChatGPT has the potential to accelerate cognitive automation, or automate problem solving and critical thinking tasks that are now completed by white-collar workers. Continue Reading
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Tip
17 Mar 2023
How to detect and control the spread of shadow APIs
Now that infiltration via APIs has become a favored method for hackers, IT teams need to take additional steps to safeguard those important interfaces. Continue Reading
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Tip
17 Mar 2023
When to use the Windows command prompt vs. PowerShell
The Windows command prompt and PowerShell can accomplish similar tasks, but how they do so might push users toward one option over the other. Check out these examples to see why. Continue Reading
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Tip
17 Mar 2023
PowerShell vs. Bash: Key differences explained
Windows admins have the option to use Bash, a Linux shell, but the command-line tool doesn't stack up one to one with PowerShell for Windows deployments. Continue Reading
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Feature
17 Mar 2023
Wellthy finds analytics success with ThoughtSpot
The self-service analytics specialist's platform has greatly increased the healthcare organization's efficiency after its old BI platform was too geared toward trained experts. Continue Reading
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News
17 Mar 2023
Google warns users of Samsung Exynos zero-day vulnerabilities
To prevent threat actors from exploiting the unpatched attack vectors, Google Project Zero made an exception for four Exynos chipset flaws by extending its disclosure timeline. Continue Reading
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17 Mar 2023
Chasing savings from green storage
Storage upgrades can bring energy and cost savings, but new hardware, cloud and subscription models need careful tweaking and some serious number crunching to get right. Continue Reading
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17 Mar 2023
Advancing AI responsibly
Artificial intelligence researcher Michael Osborne discusses the implications of a market-driven AI arms race and the overwhelming dominance of the private sector over the technology. Continue Reading
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News
17 Mar 2023
Microsoft unveils AI-backed Copilot for Teams, Word and more
Microsoft 365 Copilot integrates AI-supported tools into Microsoft's productivity apps to help users write and organize emails, garner insights, and corral disparate data. Continue Reading
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Tip
17 Mar 2023
8 cloud detection and response use cases
Unsure whether cloud detection and response could be useful for your organization? These eight use cases could make CDR indispensable. Continue Reading
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News
17 Mar 2023
CIOs reaching out to the channel for support
Dealing with pressures to innovate with tight budgets and sort out the overhanging issues after the pandemic means many customers require help Continue Reading
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News
17 Mar 2023
CIO interview: Russ Thornton, chief technology officer at Shawbrook Bank
Russ Thornton swapped life on the theatre podium for financial services IT, but thrives in an environment where orchestrating IT teams is a core skill Continue Reading
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News
17 Mar 2023
How ChatGPT and generative AI will affect IT operations
As generative AI programs improve, they raise questions for many engineering disciplines about the future of work -- and IT operations is no exception. Continue Reading
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News
17 Mar 2023
UK TikTok ban gives us all cause to consider social media security
The UK government’s ban on TikTok should give all organisations cause to look into what information social media platforms are collecting on us, and what they are using it for Continue Reading
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News
17 Mar 2023
UK government to create code of practice for generative AI firms
The code will look to strike a balance between copyright holders and generative AI firms so that both parties can benefit from the use of copyrighted material in training data Continue Reading
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News
17 Mar 2023
Microsoft trials ChatGPT to boost enterprise productivity
The Office Suite, Outlook, Teams and Power tools are about to get an AI boost thanks to Microsoft 365 Copilot Continue Reading
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News
17 Mar 2023
Virgin Media O2 brings 5G services to the London Underground
As 4G and 5G mobile coverage continue to be rolled out across the Tube network in London, leading UK operator enables customers travelling in tunnels between those stations to enjoy 5G coverage in sections of network in the West End and north London Continue Reading
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Tutorial
17 Mar 2023
How to transfer FSMO roles with PowerShell
You might need to shift Active Directory FSMO roles for a few reasons. If you need to do it more than once, there's a way to automate the procedure with PowerShell. Continue Reading
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Feature
17 Mar 2023
How to create and run Windows PowerShell scripts
Once administrators get comfortable with PowerShell basics, it's time to start scripting. This PowerShell scripting tutorial for beginners helps you efficiently complete tasks. Continue Reading
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Feature
17 Mar 2023
The changing role of the CIO from a Finnish perspective
A small country with a sophisticated workforce, Finland has its own perspective on how IT leadership is changing in both the public and private sector Continue Reading
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Opinion
17 Mar 2023
IT Sustainability Think Tank: Using digital skills to close the sustainability gap
There is mounting anecdotal evidence that enterprises are struggling to ensure their statements of intent on sustainability are matching their actions, so what steps can they take to bridge the gap? Continue Reading
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Blog Post
17 Mar 2023
UK government's 'tech superpower' ambitions must be matched by realism and collaboration
Chancellor of the Exchequer Jeremy Hunt went for it in a big way in his Budget speech this week. Fewer than 400 words were spoken, barely three minutes completed, before we got to cross off the ... Continue Reading
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Feature
17 Mar 2023
Vast Data’s ‘Act 2’ builds data management layer on QLC flash
Vast Data offers QLC flash bulk storage with a rapid cache I/O layer. Now, it has embarked on offering big data, analytics and application access to highly available data stores Continue Reading
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Feature
17 Mar 2023
Data center, devices scrutinized for sustainability goals
Companies are taking measures in their data centers and with their device lifecycle policies to reduce waste and improve their overall carbon footprint, according to IDC. Continue Reading
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Feature
16 Mar 2023
Connected product, a Bluetooth jump-rope, reflects digital shift
Crossrope faced hardware, software and marketing challenges -- along with the need to satisfy data-hungry fitness enthusiasts -- when it launched its first connected offering. Continue Reading
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Tip
16 Mar 2023
Why continuous training is essential in MLOps
Organizations with machine learning strategies must consider when evolving data needs require continuous training of ML models. Continue Reading
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Opinion
16 Mar 2023
Data lakes: Key to the modern data management platform
Data lakes influence the modern data management platform at all levels. Organizations can gain faster insights, save costs, improve governance and boost self-service data access. Continue Reading
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News
16 Mar 2023
FTC orders study of deceptive advertising on social media
The Federal Trade Commission has ordered eight social media companies, including Meta's Facebook and Instagram, to report on how they monitor deceptive advertising. Continue Reading
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Feature
16 Mar 2023
36 AI content generators to explore in 2023
Artificially generated media is rapidly progressing. Learn about the different types of media and content generators to check out in 2023. Continue Reading
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News
16 Mar 2023
How a time series forecasting vendor uses PyTorch Lightning
Time series forecasting company Nixtla uses the framework for building deep learning models as it works to develop open source software for its customers. Continue Reading
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Tutorial
16 Mar 2023
How to use startup scripts in Google Cloud
Google Cloud lets you use startup scripts when booting VMs to improve security and reliability. Follow these steps to create your own startup scripts. Continue Reading
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News
16 Mar 2023
DataRobot intros AI Platform 9.0, generative AI to come
With the new platform, the vendor aims to help enterprises focus not only on model performance but also on business performance. The vendor also unveiled key new partnerships. Continue Reading
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Feature
16 Mar 2023
Learn the key role technology plays in sustainability
With ESG and environmental sustainability becoming more important for enterprise success, IT will need to understand its key role. Here's the overview. Continue Reading
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Answer
16 Mar 2023
Can composable infrastructure and computational storage mix?
'Composable' and 'computational' are often said in the same breath, but how exactly are they related -- or not? While there are differences, a combination could serve enterprises. Continue Reading