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Customer relationship management (CRM) News
February 24, 2022
Following major funding rounds and acquisitions, SaaS data protection vendor OwnBackup has made its move into new territory. Further SaaS support is on the horizon.
February 16, 2022
As part of its Spring '22 Release, the CRM giant added three new tools powered by the analytics vendor's augmented intelligence capabilities.
December 29, 2021
The holiday season is a busy time for call center agents. However, problems in the CX industry are leading organizations to turn to machine learning for optimization.
October 13, 2021
Veeam's Backup for Salesforce enters a market that has become busier in the last couple of years. Its features include comparison of data and metadata.
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Deeper platform integrations, widespread communications tools and a dash of workflow automation are some of the elements that shape the future of team collaboration. Continue Reading
Salesforce now offers a content management system among its myriad of products. But the question remains of whether it will directly compete with CMSes it offers integrations with. Continue Reading
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Zenovate pivoted from offering in-person massages to prerecorded yoga videos while the COVID-19 pandemic continues to rage. Learn how the company used Salesforce's CMS to do so. Continue Reading