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The CX universe takes on healthcare with agentic AI
Ready or not, CX tech vendors are tackling healthcare with agentic AI.
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Adobe advances GenStudio AI for video, Firefly, and ad prep
Adobe builds more agentic AI, other features into GenStudio; also introduces Firefly Foundry to host complex AI models for large customers.
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Salesforce to release Agentforce 360, Slack agents
Salesforce renames Data Cloud yet again, and ports many sales, marketing, HR and more functions to Slack via agentic AI.
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Marketing & Sales News
Adobe advances GenStudio AI for video, Firefly, and ad prep
Adobe builds more agentic AI, other features into GenStudio; also introduces Firefly Foundry to host complex AI models for large customers.
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E-Commerce News
Lowe's SVP on AI's rosy future for e-commerce
As AI evolves, its e-commerce applications multiply.
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Customer Service & Contact Center News
The CX universe takes on healthcare with agentic AI
Ready or not, CX tech vendors are tackling healthcare with agentic AI.
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Customer Experience Management News
Cisco embeds agentic AI across customer journey
Agentic AI is reshaping CX by enabling proactive, personalized support. But it's important to balance AI automation and human expertise for complex customer needs.
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Customer Data Management Manage
12 sales pipeline management best practices
A few sales pipeline management best practices include monitoring key metrics, ensuring data is accurate and prioritizing high-value and high-intent prospects.
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CRM Tools & Strategy Get Started
The history and evolution of CRM
Early CRM systems only stored basic contact information. Yet, they have evolved into complex AI platforms that automate various sales, marketing and customer service tasks.
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Customer Experience
Deliver a Greater Customer Service Experience with ServiceNow CSM
Learn how ServiceNow CSM can help you on your journey to provide the ultimate customer service experience.
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Hyperautomation
Create a Powerful, Unified Experience with Hyperautomation and Low-Code
Learn how to deliver modern workflows, apps, and automation at scale with a single hyperautomation platform.
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HR Solutions
Reinvent new ways to work across the enterprise with ServiceNow Employee Workflows
Learn how to increase employee satisfaction by making it easy for employees to get the HR services they need with ServiceNow solutions.
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For Salesforce, is Ohana over?
Benioff gets blasted by everyone -- except Elon Musk.
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MLB, Shield Companies boost engagement with Zoom CX
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Customer acquisition cost (CAC): How to calculate and reduce it
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How to use generative AI for sales
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Problem Solve
8 challenges customer success teams face
Effective customer success improves retention and growth, but many teams struggle to understand customers' goals, create a smooth onboarding process and align with sales teams.
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The top challenges of influencer marketing and their solutions
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Contact center fraud: How to detect and prevent it
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Why contact centers have high turnover and how to combat it
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12 sales pipeline management best practices
A few sales pipeline management best practices include monitoring key metrics, ensuring data is accurate and prioritizing high-value and high-intent prospects.
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What are the 7 stages of the sales pipeline?
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How to create customer profiles, with examples
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How to manage your sales pipeline
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Customer Experience Basics
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Get Started
What are virtual agents and how are they being used?
A virtual agent is an AI-powered software application or service that interacts with humans or other digital systems in a human-like manner, most often using natural language.
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Get Started
Customer acquisition cost (CAC): How to calculate and reduce it
Customer acquisition cost (CAC) is the cost associated with convincing a consumer to buy your product or service, including research, marketing and advertising costs.
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Get Started
The history and evolution of CRM
Early CRM systems only stored basic contact information. Yet, they have evolved into complex AI platforms that automate various sales, marketing and customer service tasks.
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The history and evolution of CRM
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The evolution of chatbots and generative AI
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Customer experience management
Cisco embeds agentic AI across customer journey
Agentic AI is reshaping CX by enabling proactive, personalized support. But it's important to balance AI automation and human expertise for complex customer needs.
-
Customer service and contact center
The CX universe takes on healthcare with agentic AI
Ready or not, CX tech vendors are tackling healthcare with agentic AI.
-
Marketing and sales
Adobe advances GenStudio AI for video, Firefly, and ad prep
Adobe builds more agentic AI, other features into GenStudio; also introduces Firefly Foundry to host complex AI models for large customers.
Search Customer Experience Definitions
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- Customer acquisition cost (CAC): How to calculate and reduce it
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- What is field service management (FSM)?
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- What is quality of experience (QoE or QoX)?
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