News
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30 Sep 2025 / SDOH & health equity
ACA rule boosted medical interpreter access, health equity
An ACA mandate requiring medical interpreters for patients with limited English proficiency boosted access nearly threefold, improving health equity.
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30 Sep 2025 / Software & Services
Contentsquare previews agentic AI-driven content analytics
Content analytics can be complicated, but natural language and agentic AI can simplify the process.
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30 Sep 2025 / Marketing & Sales
ServiceNow makes the case to users for AI management
ServiceNow keeps up its campaign to own AI orchestration, challenges Salesforce with new CRM tools as Salesforce claps back with its own ITSM offering.
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29 Sep 2025 / Policy & regulation
Trump's 100% tariff on branded drug imports spares Big Pharma
Trump's 100% tariff on branded drug imports favors pharma giants building in America, leaving small companies without U.S. manufacturing sites or expansion plans vulnerable.
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29 Sep 2025 / Automation & Orchestration
IBM - HashiCorp AI roadmap takes shape at HashiConf
The combined companies revealed plans to support AI agents and natural language interfaces for IT automation tools at the annual HashiCorp conference.
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29 Sep 2025 / Customer Service & Contact Center
Sprinklr adds AI agents for marketing, CCaaS, more
Sprinklr users get their AI agents for marketing, service and customer feedback, custom-tuned to verticals.
Technology Insights
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30 Sep 2025 / API Management
What is a REST API? Benefits, Uses, Examples
A REST API is an architectural style for an application programming interface that uses Hypertext Transfer Protocol (HTTP) requests to access and use data.
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24 Sep 2025 / UC Strategy
Redesigning workspaces for the return to office
As more employees begin to trickle back to the office, it's time for companies to reassess their workspace and meeting room strategies to serve both in-office and remote workers.
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24 Sep 2025 / Careers & Skills
12 IT skills development strategies to close gaps in IT ops
Strategic approaches to IT operations skills gaps include assessment programs, training, mentorship and automation -- essential elements for organizational agility and innovation.
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24 Sep 2025 / Products & Vendors
OMS software comparison: Learn which is right for you
Order management systems can streamline order tracking, among other advantages, but buying teams should ensure an OMS meets all their company’s requirements. Learn more.
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