automated provisioning

Automated provisioning, also called self-service provisioning, is the ability to deploy an information technology or telecommunications service by using pre-defined procedures that are carried out electronically without requiring human intervention.  

The term provisioning, which originated in telecommunications, is the act of acquiring a service. In a traditional setting, provisioning is a manual process that requires the assistance of several people in several roles and involves multiple steps.  It could take days or even weeks to move a  request from the submission phase through the actual activation of service. Automating provisioning allows customers to set up and make changes to services themselves by using a Web browser or other client interface. It can provide a more efficient and rapid response to business requests and cut service activation or service change time down to hours or even minutes. 

Automated provisioning is a type of policy-based management and provisioning rights can be granted on either a permissions-based or role-based basis. Once automated provisioning has been implemented, it is up to the service provider to ensure that operational processes are being followed and governance policies are not being circumvented. 

See also:  user account provisioning, virtual provisioning, employee self-service, storage provisioning   


This was last updated in September 2011

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