New & Notable
News
Adobe bolsters AI SEO with planned $1.9B Semrush acquisition
AI is eating web traffic. The Adobe-Semrush merger might help marketers adapt their strategies.
Manage
Early adopters of agentic AI for customer service offer advice
Two successful early adopters of Salesforce's agentic AI have molded it to customer service business needs.
Evaluate
How accounts receivable AI increases cash flow and efficiency
AI in accounts receivable is a financial force for many businesses as it accelerates cash collections and predicts payment behavior. The ROI is really good, too.
News
Cisco embeds agentic AI across customer journey
Agentic AI is reshaping CX by enabling proactive, personalized support. But it's important to balance AI automation and human expertise for complex customer needs.
Trending Topics
-
Marketing & Sales News
Adobe bolsters AI SEO with planned $1.9B Semrush acquisition
AI is eating web traffic. The Adobe-Semrush merger might help marketers adapt their strategies.
-
E-Commerce News
Lowe's SVP on AI's rosy future for e-commerce
As AI evolves, its e-commerce applications multiply.
-
Customer Service & Contact Center Manage
Early adopters of agentic AI for customer service offer advice
Two successful early adopters of Salesforce's agentic AI have molded it to customer service business needs.
-
Customer Experience Management News
Cisco embeds agentic AI across customer journey
Agentic AI is reshaping CX by enabling proactive, personalized support. But it's important to balance AI automation and human expertise for complex customer needs.
-
Customer Data Management Manage
12 sales pipeline management best practices
A few sales pipeline management best practices include monitoring key metrics, ensuring data is accurate and prioritizing high-value and high-intent prospects.
-
CRM Tools & Strategy Evaluate
How accounts receivable AI increases cash flow and efficiency
AI in accounts receivable is a financial force for many businesses as it accelerates cash collections and predicts payment behavior. The ROI is really good, too.
Sponsored Sites
-
Hyperautomation
Create a Powerful, Unified Experience with Hyperautomation and Low-Code
Learn how to deliver modern workflows, apps, and automation at scale with a single hyperautomation platform.
-
HR Solutions
Reinvent new ways to work across the enterprise with ServiceNow Employee Workflows
Learn how to increase employee satisfaction by making it easy for employees to get the HR services they need with ServiceNow solutions.
-
IT Workflows
Transform Your Organization With Modern and Resilient IT Services
Learn how ServiceNow’s IT solutions can help your organization seize the upside of operational resilience and raise employee agility.
Featured Authors
Find Solutions For Your Project
-
Evaluate
How accounts receivable AI increases cash flow and efficiency
AI in accounts receivable is a financial force for many businesses as it accelerates cash collections and predicts payment behavior. The ROI is really good, too.
-
For Salesforce, is Ohana over?
-
MLB, Shield Companies boost engagement with Zoom CX
-
Customer acquisition cost (CAC): How to calculate and reduce it
-
-
Problem Solve
8 challenges customer success teams face
Effective customer success improves retention and growth, but many teams struggle to understand customers' goals, create a smooth onboarding process and align with sales teams.
-
The top challenges of influencer marketing and their solutions
-
Contact center fraud: How to detect and prevent it
-
Why contact centers have high turnover and how to combat it
-
-
Manage
Early adopters of agentic AI for customer service offer advice
Two successful early adopters of Salesforce's agentic AI have molded it to customer service business needs.
-
12 sales pipeline management best practices
-
What are the 7 stages of the sales pipeline?
-
How to create customer profiles, with examples
-
Customer Experience Basics
-
Get Started
What are virtual agents and how are they being used?
A virtual agent is an AI-powered software application or service that interacts with humans or other digital systems in a human-like manner, most often using natural language.
-
Get Started
Customer acquisition cost (CAC): How to calculate and reduce it
Customer acquisition cost (CAC) is the cost associated with convincing a consumer to buy your product or service, including research, marketing and advertising costs.
-
Get Started
The history and evolution of CRM
Early CRM systems only stored basic contact information. Yet, they have evolved into complex AI platforms that automate various sales, marketing and customer service tasks.
Multimedia
-
Get Started
The history and evolution of CRM
-
-
Get Started
The evolution of chatbots and generative AI
Vendor Resources
-
News
View All -
Marketing and sales
Adobe bolsters AI SEO with planned $1.9B Semrush acquisition
AI is eating web traffic. The Adobe-Semrush merger might help marketers adapt their strategies.
-
Customer experience management
Cisco embeds agentic AI across customer journey
Agentic AI is reshaping CX by enabling proactive, personalized support. But it's important to balance AI automation and human expertise for complex customer needs.
-
Customer service and contact center
The CX universe takes on healthcare with agentic AI
Ready or not, CX tech vendors are tackling healthcare with agentic AI.
Search Customer Experience Definitions
- What are virtual agents and how are they being used?
- Customer acquisition cost (CAC): How to calculate and reduce it
- What is direct marketing?
- What is mobile CRM?
- What is field service management (FSM)?
- What are customer service and support?
- What is quality of experience (QoE or QoX)?
- What is voice of the customer? A guide to VOC Strategy