Microsoft Dynamics CRM
Microsoft Dynamics CRM, often paired with Adobe platforms, creates a powerful customer experience tandem.
Top Stories
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Feature
23 Jan 2023
Compare the top 13 CDP software products in 2023
CDPs, which vendors may sell as standalone products or as subsets of CRM systems, help organizations build detailed customer profiles. Top CDPs include Emarsys and Oracle Unity CDP. Continue Reading
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Feature
09 Nov 2022
AI-powered CRM platforms compared
CRM vendors can apply fundamental AI capabilities in various ways. Learn about the similarities and differences between AI functionality in the major CRM platforms. Continue Reading
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News
02 Nov 2021
Microsoft Customer Experience Platform debuts
Microsoft introduces a number of CX tools, including the Customer Experience Platform, voice and SMS integrations, and technology for stores to connect physical and digital spaces. Continue Reading
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News
16 Jul 2021
Microsoft widens Teams' reach with Dynamics 365 integration
Integration between Teams and Dynamics 365 lets sales and service reps edit customer records while talking to clients. Teams also offers integration with third-party apps. Continue Reading
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News
07 Apr 2021
Microsoft pushes deeper into Dynamics 365 industry clouds
Microsoft's vertical industry strategy keeps pace with similar approaches from Oracle and Salesforce, which strive to woo users on the benefits of their platforms and data models. Continue Reading
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News
02 Mar 2021
Microsoft Dynamics 365 adds customer journey orchestration
Dynamics 365 users in marketing and sales get CX features forged from the pandemic economy that enable one-to-one digital experiences. Continue Reading
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News
13 Jan 2021
National Retail Federation tackles political unrest, COVID-19
Retailers at NRF discuss COVID-19 operations and how they changed retail forever. Also: the technologies that keep customer experience consistent during supply-chain disruptions. Continue Reading
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News
23 Dec 2020
Salesforce's acquisitions lead CX tech buying spree in 2020
Most CX vendors acquired new companies to enhance their platforms, none bigger than Salesforce buying Slack. Facebook's Kustomer buy might be the most intriguing. Continue Reading
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News
01 Oct 2020
Microsoft CDP adds cross-channel analytics
Microsoft Dynamics 365 Customer Insights CDP adds integrations with other CX systems that perform analytics, customer data governance and sentiment analysis. Continue Reading
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News
22 Sep 2020
Microsoft Dynamics 365 Customer Service to add voice channel
Leading a host of CX releases, Microsoft plans to add native voice telephony and voice-channel hooks for chatbots and transcription into its contact center platform. Continue Reading
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News
21 Jul 2020
Microsoft releases voice of the customer platform
Microsoft takes on Qualtrics with Dynamics 365 Customer Voice, a customer experience feedback tool native to its platform for retailers and B2B users. Continue Reading
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News
19 May 2020
Microsoft buys Softomotive to boost Power Platform RPA
Microsoft's acquisition of Softomotive gives Power Automate users a low-code RPA system to build bots for Windows-based tasks. Continue Reading
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News
19 Feb 2020
Microsoft CDP leads 400-plus features in Dynamics 365 update
Microsoft's Dynamics 365 2020 Wave 1 release opens up the floodgates for outside data sources connecting to Customer Insights, its customer data platform. Continue Reading
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Feature
13 Nov 2019
Microsoft CDP helps businesses unify customer data
Microsoft Dynamics 365 Customer Insights takes data from disparate sales, service and marketing systems to bring it all into one golden record of the customer. Continue Reading
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News
04 Nov 2019
Microsoft Power Platform adds chatbots; Flow now Power Automate
Microsoft changes name of Flow to Power Automate, adds virtual agents to Power Platform among host of robotic process automation tools in latest release. Continue Reading
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News
18 Oct 2019
Microsoft CDP pricing might prove attractive to midsize retailers
With entry-level pricing of $1,500 a month, the new Microsoft CDP could attract midsize retailers. Continue Reading
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News
24 Sep 2019
Microsoft challenges Amazon with Dynamics 365 Commerce
Microsoft broadens Dynamics 365 retail apps suite by introducing an e-commerce platform, as well as tools to track product data and intermingle physical and online retail data. Continue Reading
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News
04 Sep 2019
Microsoft PowerApps pricing proposal puts users on edge
Microsoft's PowerApps pricing changes, expected to take effect in October, could make them too expensive for some users who connect to data outside of SharePoint and Dynamics. Continue Reading
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News
25 Jul 2019
Increases expected from new Microsoft Dynamics 365 pricing
Microsoft's move to a la carte pricing for Dynamics 365 could lead to higher costs for some customers. The new pricing plan takes effect Oct. 1. Continue Reading
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News
02 May 2019
Impartner PRM integrates with Microsoft Dynamics 365 for sales
Impartner's collaboration with Microsoft delivers Impartner PRM for Microsoft Dynamics 365, a PRM sales software that gives users immediate access to direct and indirect sales data. Continue Reading
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News
08 Apr 2019
Microsoft releases Dynamics 365 Nonprofit Accelerator update
A newly released second version of Dynamics 365 Nonprofit Accelerator doubles the size of the CDM and allows better management of all user data for nonprofits. Continue Reading
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Podcast
26 Jun 2018
SAP C/4HANA, Pega Infinity ramp up the CRM market
The Pipeline podcast duo discusses the CRM market after the unveiling of Pega Infinity and SAP C/4HANA, as well as technology news from Uber about detecting drunk passengers. Continue Reading
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Podcast
01 Jun 2018
Call center artificial intelligence trends drive chat, decision-making
ICMI's Brad Cleveland has seen call centers integrate email, chat, IVR -- automated FAQ answering -- and social media. None reduced call volume. Chatbot tech may bring similar results. Continue Reading
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Podcast
14 May 2018
Recapping Oracle Modern CX: CX execs share challenges
What's on the minds of customer experience execs right now? This Pipeline podcast breaks down grumblings and rumblings from Oracle's Modern CX show. Continue Reading
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Podcast
11 May 2018
Don't let customer service automation override customer experience
CRM expert Jay Baer, author of NYT bestseller 'Hug Your Haters,' joins the Pipeline podcast and answers host Don Fluckinger's litany of personal experience CRM complaints. Continue Reading
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Podcast
06 Apr 2018
Adobe DMP a touchdown for NFL's data-driven marketing strategy
Heading into the 2017 season, the NFL made a concentrated effort to better understand its data and its audience. It turned to data governance and Adobe Audience Manager. Continue Reading
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Podcast
19 Mar 2018
Social media customer care important to brands, experts say
In this Pipeline podcast, we discuss what was a primary topic at Social Media Marketing World: how companies should interact with customers through social media. Continue Reading
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Podcast
16 Mar 2018
Inside sales strategy, millennials highlight Accelerate 2018
Learn what happens when a SearchCRM editor joins a panel as the paid skeptic to discuss whether AI technologies provide real value for helping businesses increase revenue. Continue Reading
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Podcast
20 Oct 2017
Pipeline podcast: Exploring the growth of the martech stack
The marketing technology field has exploded, as have ways to organize a martech stack. This episode of the Pipeline podcast recaps highlights from the MarTech Conference. Continue Reading
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News
02 Oct 2017
Dynamics 365 CRM can help drive the digital transformation process
At Ignite, Microsoft predicts the future -- and it's one that centers on Dynamics 365, artificial intelligence and digital transformation. Continue Reading
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Podcast
27 Sep 2017
New Dynamics 365 features take center stage during Ignite keynote
Dynamics 365 and the future direction of Microsoft products were given center stage during the Ignite keynote delivered by Satya Nadella. Continue Reading
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Feature
11 Sep 2017
Automation features help settle CRM migration quandary for one office
Insightly CRM for G Suite or Salesforce? One of a manufacturing company's 72 offices takes the road less traveled. Continue Reading
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Answer
24 Aug 2017
What problems need solving to create smoother customer interactions?
While many factors can make or break a sales-service platform merge, three challenges stand out when combining service, sales strategies. Continue Reading
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News
10 Aug 2017
Humanitarian company uses Dynamics 365 for Talent for quicker deployment
Chemonics upgraded its technological process from telex-era capabilities to cloud-based software for its worldwide projects. Continue Reading
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Podcast
11 Jan 2017
Enterprise AI skyrockets -- IoT doesn't: More 2017 technology trends
Enterprise AI and market consolidation will continue to cast their shadows unabated in 2017. Continue Reading
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Podcast
06 Dec 2016
Why has the Microsoft-Salesforce partnership soured?
While the Microsoft-Salesforce partnership was touted with great fanfare just two years ago, the relationship has since soured. Continue Reading
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Tip
28 Nov 2016
Seven ways Dynamics 365 stands out from every other ERP platform
Microsoft promises Dynamics 365 will outshine every other ERP platform that will allow users to gain better customer insights and while keeping costs down. Continue Reading
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Tip
05 Oct 2016
Microsoft may bring location-based marketing to Office 365
It's still early days for location-based marketing, but recent integrations and acquisitions by Microsoft indicate it has LBM on its roadmap. Continue Reading
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Answer
15 Apr 2015
Are Microsoft customers cooling on cloud concerns?
As cloud platforms mature and become more mainstream, on-the-fence Microsoft users are taking another look at adopting them. Continue Reading
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Podcast
13 Apr 2015
Microsoft Convergence focuses on analytics, cloud
Microsoft Convergence attendees explored the new cloud-based Power BI analytics tool at the conference. Continue Reading
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Tip
24 Mar 2015
Has Microsoft cloud strategy evolved?
Microsoft is trying to lead customers to the cloud with hybrid offerings, such as Microsoft Dynamics CRM. But will that succeed? Continue Reading