IT management

IT career paths

• What is a change agent (agent of change)?

  A change agent, or agent of change, is someone who promotes change and enables it to happen within any group or organization.

• What is the gig economy?

  A gig economy is a free market system in which temporary positions are common and organizations hire independent workers for short-term commitments.

• What is a chief technology officer (CTO)?

  A chief technology officer (CTO) is a high-level executive who is responsible for overseeing an organization's strategic use of IT.

IT Operations

Terms related to the processes and services implemented and managed by an organization’s information technology (IT) department. Topics covered include systems management, configuration management, API management and DevOps, as well as real-time performance monitoring and management.

• What is DevOps as a service?

  DevOps as a service is a delivery model for software application development.

• What is an automated script?

  An automated script is a code snippet that executes repetitive or complex tasks such as provisioning infrastructure, managing security vulnerabilities, setting up data pipelines and testing software, with little or no human intervention.

• What is real user monitoring (RUM)?

  Real user monitoring (RUM) is a type of performance monitoring that records user interactions with a website or application.

Personal computing

Terms related to personal computers, including definitions about computers sold as consumer products and words and phrases about laptops, tablets and smartphones.

• What is LARP (live-action role-playing)?

  LARP (live-action role-playing ), sometimes referred to as LARPing, is a form of gameplay where participants physically portray characters in a fictional setting.

• What is FileZilla?

  FileZilla is a free, open source file transfer protocol (FTP) application that enables users to transfer files between local devices and remote servers.

• What is short message service center (SMSC)?

  The short message service center (SMSC) is the portion of a mobile phone network that handles text message operations.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• What is a change agent (agent of change)?

  A change agent, or agent of change, is someone who promotes change and enables it to happen within any group or organization.

• What is segregation of duties (SoD)?

  Segregation of duties (SoD) is an internal control mechanism designed to prevent errors and fraud by ensuring at least two individuals are responsible for the separate parts of any task.

• What is the gig economy?

  A gig economy is a free market system in which temporary positions are common and organizations hire independent workers for short-term commitments.

Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

• What is modeling and simulation (M&S)?

  Modeling and simulation (M&S) involves creating a digital representation of a given system to gather data and help inform decisions or predictions about it.

• What is systems thinking?

  Systems thinking is a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems.

• What is ping and how does it work?

  Ping (Packet Internet Groper) is a basic internet program that enables a user to test and verify if a particular destination Internet Protocol (IP) address is reachable and can respond to network requests.