About Us


We're a free online resource dedicated to serving the needs of contact center managers, sales and client representatives, marketers, customer service agents, social media coordinators, digital content strategists and other tech-savvy business professionals.

Here you'll find a daily dose of news, expert tips, quizzes, photo stories and discussion forums to help navigate your CX technology strategy, foster brand loyalty, deliver a more personalized customer experience, generate quality leads, incorporate AI and intelligent technologies, drive sales through social media, measure call center metrics, refine data, and improve e-commerce. 

We keep our readers up-to-speed on emerging trends in customer data analytics, customer self-service, omnichannel customer service, artificial intelligence (AI), contact center technology, marketing software, sales technology, digital experience management, sales force automation and web content management. 

Visit us for our:

  • Vendor-independent news and analysis from our award-winning editorial team.
  • Comprehensive library of useful learning guides on any customer experience topic.
  • Hand-selected white papers from leading vendors and providers that address the most relevant CX trends, issues and solutions.

Activate your complimentary account now for immediate access to our exclusive, members-only e-zines and e-handbooks.

Visit SearchCustomerExperience's sister site:

About TechTarget

TechTarget (Nasdaq: TTGT) is the global leader in purchase intent-driven marketing and sales services that deliver business impact for enterprise technology companies. By creating abundant, high-quality editorial content across more than 150 highly targeted technology-specific websites and 1,125 channels, TechTarget attracts and nurtures communities of technology buyers researching their companies' information technology needs. By understanding these buyers' content consumption behaviors, TechTarget creates the purchase intent insights that fuel efficient and effective marketing and sales activities for clients around the world.

TechTarget has offices in Boston, London, Munich, New York, Paris, San Francisco, Singapore and Sydney. For more information, visit techtarget.com and follow us on Twitter @TechTarget.

Content Management
Unified Communications
Data Management
Enterprise AI