243 Results for:ITIL
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Eliminating change management process chokeholds
20 Jun 2012Learn which aspects of the change management process cause bottlenecks, as well as ways to get around them. Read More
How to manage the risk of the human factor in database administration
27 Feb 2013Fail to manage the risk of the human factor in database administration and you court disaster. DBAs, like air traffic controllers: work in pairs? Read More
Top five keys to success for a new CMDB project
11 Aug 2009Configuration management database (CMDB) projects require a steady hand and a lot of help from IT staff. Here are some tips to help you ensure CMDB success. Read More
Quiz: Managing mobile devices in a health care setting
24 Mar 2011As smartphones and tablet PCs make their way into health care organizations, IT departments face many challenges. Take this quiz to see what you know about managing mobile devices. Read More
Why Shell, BP and PwC teamed up to launch platform-neutral IT4IT Forum
21 Oct 2014Lack of IT integration and workload interoperability is pushing enterprises such as Royal Dutch Shell to collaborate with IT providers to develop standards Read More
Security Zone: The ISO/IEC 38500 IT Governance Standard
11 Jan 2011IT governance means different things to different folks, yet it is generally understood to require alignment with best practice standards and methodologies. However, it can be really hard to see the wood for the ... Read More
Case study: How CERN scientists collaborate with Vidyo
01 Nov 2013The European Nuclear Research centre moved from an internally developed video conferencing system to embrace SVC technology from Vidyo Read More
System administrator guide to the contra-admin approach
22 Jun 2012A system administrator can benefit by adopting a contrarian approach to system administration. Learn how to use contra-admin effectively as a sysadmin. Read More
How to use RACI charts to define service desk roles and responsibilities
03 Jan 2008Using a management tool called RACI charting can help IT managers simplify the daunting task of clarifying the roles and responsibilities of the service desk. Read More
Six business continuity management (BCM) lifecycle guidelines
02 Aug 2010Presenting six steps that you cannot afford to ignore while drafting an effective business continuity management lifecycle. Read More