243 Results for:ITIL

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4 enterprise architect skills you should never overlook

By Matt Heusser 12 May 2023

While there's certainly plenty that goes into being an enterprise architect, what skills are the absolute 'must haves' to stay on top of the job? We examine a few. Read More

Creating an effective change management process for IT ops

By Clive Longbottom 28 Sep 2022

Handling changes is challenging in complex virtualized environments with extensive automation and dependencies. Learn what IT teams need to know for effective change management. Read More

Troy DuMoulin

Pink Elephant

Troy DuMoulin, vice president of research and development at Pink Elephant, is a leading expert in ITSM, ITIL, IT governance and Lean practices.Read More

Network management frameworks: FCAPS and ITIL

By Lindi Horton 15 Jul 2008

Two network management frameworks exist that can be of some use for understanding and taming network management: FCAPS and ITIL. Learn more about what these FCAPS and ITIL are and how they can simplify network ... Read More

IT industry standard training for data center admins

By Julia Borgini 16 Jul 2021

Axelos, IDCA and the Uptime Institute each offer training courses and certifications for data center admins to increase their knowledge of common data center standards. Read More

6 quick server troubleshooting tips

By Adam Fowler 12 Dec 2023

Understand, communicate, monitor, check logs, ask for support. Follow these guidelines and make troubleshooting server problems quick and easy. Read More

How Action for Children improved IT service delivery

By Cliff Saran 04 Aug 2016

Children's charity Action for Children has rolled out Citrix remote access on tablets and is using ITIL to drive IT efficiencies Read More

Don't skip ITIL Service Design: Questions, checklists to get started

25 Mar 2010

ITIL Service Design sits between strategy and implementation -- and is often skipped by midmarket companies. Learn which questions and checklists can keep Service Design simple. Read More

ITIL -- What network managers need to know

19 Nov 2007

This tip helps network managers about implement IT Infrastructure Library (ITIL) and explains how it can be beneficial to networking. Read More

What does a cloud network engineer do?

By Stephen J. Bigelow 25 Sep 2023

A cloud network engineer juggles a number of responsibilities -- from network design and troubleshooting to learning about specific cloud providers and platforms. Read More