243 Results for:ITIL
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Modern IT KPIs emphasize cloud, DevOps and user experience
06 Jul 2020When it comes to KPIs, IT ops teams have typically prioritized process-centric metrics, but recent technical and cultural shifts have started to change that. Read More
IT service delivery model: CIOs pressured to reinvent the process
28 Sep 2018Tech managers are on the hook to reinvent the IT shop, but tools like user self-service, ITSM practices and the rent vs. buy option are helping effect change. Read More
David Clifford
Pace HarmonDavid Clifford, a director at outsourcing advisory firm Pace Harmon, is an expert on service integration and management (SIAM).Read More
Match market shifts with a lightweight enterprise architecture
29 Aug 2019Lightweight EA can streamline and refine how IT software meets business needs. See which lightweight EA toolkit route fits your team: one focused on an EA model or workflows. Read More
Why embracing new technology is key to successful IT service desks
22 Aug 2017IT was slow to support bring your own device (BYOD). Now chatbots and digitisation are rewriting IT service management best practices Read More
Top-tier ITSM skills go beyond a good tool set
16 May 2018An organization can supply all the tools IT wants and still struggle to succeed. Build up key soft skills in IT and you'll boost productivity and business relationships. Read More
Choose the right ITSM tool for digital era success
09 Jul 2021IT service management (ITSM) tools are essential for many organisations to help optimise the design, delivery, support, use and governance of IT, but not all ITSM solutions are created equal, therefore selecting ... Read More
Barclay Rae
Barclay Rae is CEO for ITSMF UK. He has worked for a number of ITSM organisations, and he delivers strategic ITSM consultancy, as well as media analyst services to the ITSM industry.Read More
CMDB best practices remain out of reach for many IT shops: Free chapter
01 Dec 2016Most IT pros know what a CMDB is, but mastering the database and asset management is difficult -- though not impossible. Read More