243 Results for:ITIL
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How to use value stream mapping tools, CSI to improve business processes
28 Aug 2018ITIL expert Gary Case lays out the leading methods for improving business processes. Learn how value stream mapping tools and CSI models can help. Read More
ITIL framework and IT outsourcing a formidable duo
12 Mar 2010I haven't tackled IT Infrastructure Library as a topic in the forefront of any stories of late, but that changed this week as I researched my piece on IT infrastructure outsourcing and how a strong ... Read More
Top 10: What IT service delivery challenges plague CIOs?
14 Aug 2018ITIL expert Gary Case has consulted with a wide range of companies over a long career in ITSM. Read his list of the 10 IT service delivery challenges that continue to bedevil CIOs. Read More
Software tools can be basis for successful ITIL strategy
08 Feb 2011The IT Infrastructure Library (ITIL) can be a useful tool -- for those who have ventured into it. Just 40% of 169 IT managers at midmarket firms surveyed by SearchCIO-Midmarket.com last year ... Read More
Brian Johnson
Brian Johnson, one of the original authors of the first ITIL books, is an ITIL worldwide practice manager at CA Inc.Read More
Designing software for efficient IT operations
06 Nov 2023Rapid development and deployment of applications is not enough to achieve digitisation – IT operations needs to be re-engineered too Read More
Ways to align ITIL processes with your disaster recovery plan
31 Oct 2011Aligning ITIL processes to your DR plan leads to more efficient and effective use of IT infrastructure. Learn more about ITIL processes and DR in this tip. Read More
How adopting an ITIL framework can lead to cost savings for business
28 Jul 2011An ITIL framework isn't easy, but it can drive huge cost savings. Learn how ITIL cost reduction strategies translate back to your business. Read More
Top 5 colocation providers of 2024
31 Jan 2024Colocation companies offer a wide range of facilities and services that can help reduce costs of managing data centers. Compare providers to see which is best for your organization. Read More