243 Results for:ITIL

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An application architect's chief roles and responsibilities

By Stephen J. Bigelow 11 Mar 2021

Today's application architect isn't just a high-caliber developer, but an experienced leader with both the technical and business chops to propel an organization's software strategy. Read More

IT service management effectiveness hampered by lack of metrics

By Cliff Saran 15 Jan 2018

A disconnect between IT service managers and the rest of the business is having a negative impact on IT’s reputation Read More

Exploring GRC automation benefits and challenges

By Paul Kirvan 09 Apr 2021

Governance, risk and compliance is a crucial enterprise task but can be costly and time-consuming. This is where GRC automation fits in. Learn about its benefits and challenges. Read More

Key IT skills to make you current and capable in an ops role

By Brian Kirsch 10 Dec 2018

With the rapid pace of IT, it's easy to lose your edge -- even for technologically curious ops professionals. Master a balance of the best IT and people skills to get ahead in modern operations. Read More

Automation, UX among top software development goals for 2020

By Meredith Courtemanche 26 Dec 2019

New Year's resolutions are a way to take stock of where we are, and where we want to be. Programmers, QA testers, UX designers and others share their software dev goals for 2020. Read More

2018's top blogs highlight goals, obstacles to modern CIO strategies

By Ben Cole 14 Dec 2018

SearchCIO's top 2018 blog posts provide a glimpse into how evolving technology and the digital transformation of business processes are influencing CIO strategies. Read More

As IT permeates the business, the service desk role expands

By Albert McKeon 17 Aug 2018

Don't underestimate the IT service desk. Read about how enterprises are using new ITSM platforms to grow the service desk role and improve business processes across the enterprise. Read More

Buy the right help desk tools to track and resolve incidents

By Gary Olsen 26 Oct 2018

Help desk management tools help admins manage, track and resolve problems. Learn about the leading products and the reporting, communication and support features they offer. Read More

Defra sustainable ICT paper highlights datacentre water crisis

By Cliff Saran 25 Oct 2019

A new paper on sustainable ICT published by Defra in conjunction with the IT industry has identified the areas of e-waste that need urgent attention Read More

CIO interview: Juliette Atkinson, IT director, Bradford University

By Karl Flinders 22 Mar 2021

Bradford University’s IT director took a different route than most to get into IT leadership Read More